1. Information Technology Leadership · Direct and coach in-scope staff in the development, implementation and monitoring of goals and objectives within the area of ITS. · Through the Director – Digital Infrastructure & Security, provide recommendations on policies, standards, priorities and initiatives. · Establish and maintain robust service-management capabilities based largely on ITIL principles, with particular attention to operational performance, service transition, security and audit requirements. · Establish clear responsibilities and accountabilities across infrastructure and cybersecurity services and support the continued development of team leads and technical staff. · Provide leadership for major operational and security incidents and ensure appropriate communication and escalation to senior management.
2. Strategic Planning · Participate in the development of IT strategies in collaboration with the ITS leadership team. · Participate and advise on the development of the Multi-Year Business Plan. · Design and implement short and long term plans to ensure infrastructure capacity, availability, resilience and security meet existing and future requirements. · Contribute to and maintain security architecture, policies, standards, baselines, guidelines and procedures in collaboration with architecture and other ITS leaders. · Maintain current knowledge of infrastructure and cybersecurity technologies, practices, risks, threats and service-delivery models. · Develop and maintain service, lifecycle, capacity and improvement plans for the assigned portfolio.
· Create and Maintain the ITS Business Continuity Plan & Disaster Recovery Plan, where appropriate.
3. Acquisition & Deployment · Maintain up-to-date knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors. · Select and acquire additional security solutions or enhancements to existing security solutions to improve overall enterprise security as per the enterprise’s existing procurement processes. · Oversee the deployment, integration, and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically.
4. Operational Management · Manage and set priorities for the design, operation, maintenance, development and evaluation of enterprise infrastructure services, including networks, servers, cloud services, data communications and related technologies. · Oversee the operations of enterprise cybersecurity solutions and the work required to protect the confidentiality, integrity and availability of institutional systems and information. · Ensure monitoring, maintenance, patching, backup, recovery and vulnerability-management practices are defined and consistently followed. · Supervise investigations into security incidents and problematic activity and ensure appropriate escalation and follow-up. · Supervise vulnerability assessments, security audits and related remediation activities. · Establish measurable service levels, operational procedures, escalation mechanisms and continual service-improvement practices. · Coordinate major incident response and post-incident review across infrastructure and security services. · Lead and mature IT change-control practices, ensuring changes are appropriately evaluated, authorized and assessed for business, operational, technology and security risk, with suitable implementation, communication, testing and back-out plans. · Coordinate service transition and operational readiness across ITS teams, ensuring service ownership, documentation, configuration and support requirements are established before production, and use failed and emergency changes to drive continual improvement. · Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
5. Relationship Management Internal · Maintain, model, promote and exemplify good relations and behaviours amongst staff, peers and leaders throughout ITS and the larger organization in a consistent and reliable manner. · Manage, mentor and coach good relationship-management skills among direct and indirect reports. · Empower, trust and delegate duties and responsibilities to direct and indirect reports. · Build and maintain relationships across academic and administrative divisions to advance positive change within Saskatchewan Polytechnic and enhance services to students. · Communicate infrastructure and security priorities, risks, service performance and plans to appropriate stakeholders. · Adopt a people-first approach when dealing with challenges or obstacles. External · Prepare RFPs, bid proposals, contracts, statements of work and other documentation for infrastructure and security initiatives. · Negotiate with vendors, outsourcers and contractors to secure infrastructure- and security-related products and services. · Establish service expectations and manage vendor and partner performance, issues and escalations.
7. People Management · Manage human resources within the infrastructure and cybersecurity teams through the employee life cycle, reflecting the values of Saskatchewan Polytechnic. · Foster an organizational environment that encourages personal productivity, job satisfaction and the professional growth of employees, including group and individual development plans. · Foster a culture of organizational safety and security. · Maintain a high level of staff performance through effective human-resource practices and procedures, including recruitment, selection, orientation, training, probationary reviews, motivation and performance management. · Establish clear performance standards and goals for direct reports and hold them accountable for meeting standards and goals. · Address people-management matters in accordance with applicable collective agreements, policies and institutional processes. · Act as a first point of contact to interpret, administer and manage within respective collective bargaining agreements and ensure employee standards are applied appropriately. · Promote communication between organizational levels and ensure a positive, diverse and inclusive work and learning environment. · Plan for succession and maintain the skills and capabilities required to support the assigned services. · Ensure a positive, diverse, and inclusive work and learning environment.
8. Resource Allocation · Develop, determine, plan and manage infrastructure and cybersecurity operational activities and projects. · Develop innovative solutions to resource challenges while ensuring alignment with institutional strategic goals. · Ensure resource allocation for programs and services is aligned with strategic priorities and institutional objectives. · Manage budgets and staff workload to ensure efficient use of resources and monitor forecasts. · Balance operational support, lifecycle requirements, security remediation and project commitments against available capacity. · Provide regular and ad hoc reporting to the Director – Digital Infrastructure & Security as required.
9. Risk Assessment, Security & Resilience · Identify, assess and manage IT-related risks within the organization’s planning and operational processes. · Ensure security risks, vulnerabilities, exceptions and remediation requirements are documented, prioritized, escalated and addressed using a risk-based approach. · Oversee security monitoring, identity and access controls, incident response and other security-management operations within the assigned portfolio. · Ensure infrastructure and cybersecurity services support institutional business-continuity and disaster-recovery requirements. · Ensure compliance with applicable federal and provincial laws, regulations, institutional policies, standards and collective agreements. · Ensure accountability, transparency and appropriate stewardship of organizational resources.
10. Financial, Vendor & Asset Management · Establish budgets and appropriate financial controls for the assigned portfolio. · Prepare and manage budget forecasts and technology lifecycle requirements. · Manage vendor sourcing, selection, contracts, service-level expectations and ongoing vendor relationships in accordance with institutional processes. · Ensure appropriate management of infrastructure assets, configurations, software licensing and related records. · Assess sourcing and investment options to support sustainable, secure and cost-effective service delivery. |
