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Saskatchewan Polytechnic Alumni

Library Client Service Associate - Saskatoon Campus (Casual 2026-27)

Saskatoon, SK, Canada
Greater Saskatoon Metropolitan Area, Canada

Pay: Other Building Saskatoon Campus, Ave W Date Posted 08/11/2026 Closing Date 06/30/2027 JIQ # 032 Start Date 07/02/2026 End Date 06/30/2027 Open Until Filled No Ongoing No Category of work Casual Bargaining Unit Professional Services Hours of Work To be Assigned Salary Range $20.53 to $24.53 per hour Temporary Market Stipend Incumbent Total Assigned days (AC) / Total Hours per biweekly pay
Job type: Temporary
Apply by: Oct 31, 2026
Posting language: English
Posted: Sep 6, 2026

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Original job description

Job Content (SDF) Details

Job Content (SDF) Details

Competition Number P17571 Posting Title Library Client Service Associate - Saskatoon Campus (Casual 2026-27) Classification Band 2 Location Saskatchewan Polytechnic Saskatoon Campus Other Location(s) Saskatchewan Polytechnic Saskatoon Campus Building Saskatoon Campus, 33rd St. Other Building Saskatoon Campus, Ave W Date Posted 08/11/2026 Closing Date 06/30/2027 JIQ # 032 Start Date 07/02/2026 End Date 06/30/2027 Open Until Filled No Ongoing No Category of work Casual Bargaining Unit Professional Services Hours of Work To be Assigned Salary Range $20.53 to $24.53 per hour Temporary Market Stipend Incumbent Total Assigned days (AC) / Total Hours per biweekly pay

Less than 30 occasions. Specific hours are as assigned.

Currently looking for applicants able to work daytime hours.

May also include evening and weekend hours.

Posting Status Open Special Instructions to Applicants

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties

Job Duties/Qualifications, Skills and Abilities(QSA)

Job Duties

Greet and welcome everyone to the library
Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
Maintains client relationships by responding to basic library reference help and documenting action
Proactively prepares for customer inquiries by studying products, services and customer service processes
Assists clients in signing materials in and out
Show clients how to use technology throughout the library
Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
Shelving, sorting, and processing materials
Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
Refer students to library resources to meet their needs
Provide technical assistance with library equipment and technology
Take payments for library fine and fees
Provide assistance with tracking and updating library usage data
Assist with client’s lab/study room bookings
Handling cash.
Provide basic clerical support

Qualifications, Skills, Abilities And Experience

Specific Accountabilities Duties Required Qualifications, Skills and Abilities (QSA)

Minimum six (6) months experience in a customer service environment
Grade 12 with supplementary training or experience in technology
Basic knowledge of Microsoft Office
Basic Internet
Basic working knowledge of computers and related office equipment
Effective oral communication skills including basic telephone and customer service experience
Effective time management and organizational skills
Knowledge of automated system software (client databases, inventory etc.)
Handling cash and use of a digital cash register
Ability to work alone
Attention to detail
Demonstrates understanding and valuing Equity, Diversity, and Inclusion.

Desired QSA Required Competencies

Creating honest, trusting, and successful working relationships with others (inside and outside the organization) by consistently demonstrating competence and reliability in job performance, and representing what is best about the organization through demonstrated principles, actions, and communications.
Taking the initiative to consistently meet or exceed (external and internal) customer expectations and specifications.
Working with others to share expertise and achieve outcomes that benefit the organization; stepping in to fill necessary roles that others are unable or unwilling to do; demonstrating strong communication skills to others on the team through active listening, summarizing, facilitating and “bridge building”.
Representing the organization to outsiders; participating in civic activities as the organization`s representative, presenting the organization`s position in difficult, issue-related areas and providing information to others/outside associations that enhances the organization`s profile in the community.
Demonstrating self-motivation; effective performance is driven from within rather than being conditional on pressure from external factors (e.g. boss, peers, subordinates, deadlines, crises, etc.).
Developing and maintaining an effective and constructive network with others inside and outside the organization (partners, stakeholders, customers, vendors, contacts, peers, etc.,) who may be helpful in achieving work-related goals that contribute to organizational success.
The ability to understand, use and manage personal emotions to positively influence others, relieve stress, communicate effectively, demonstrate empathy, overcome challenges, and defuse conflict.
Taking responsibility for clarifying the expectations of others; acknowledging how personal decisions, actions, and standards of performance influence work accomplishments; accepting responsibility for work accomplishments; and recognizing changes required to achieve better results going forward.

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this position?

Saskatchewan Polytechnic Careers Site
Newspaper
LinkedIn
Workopolis
SaskJobs.ca
Social Media
Personal Referral
Other

If you answered 'Other' above, please specify source here: (Open Ended Question)

Applicant Documents

Required Documents

Optional Documents

Resume
Cover Letter
List of Reference Contacts

Apply About employer

More about this job

Responsibilities

Welcome library visitors and provide client-focused assistance with library resources, technology, equipment, bookings, and circulation. Maintain library materials and welcoming spaces, support events and tours, process payments, track usage data, and provide basic clerical support.

Requirements

Requires a Grade 12 education with supplementary technology training or experience, at least six months of customer service experience, and basic knowledge of Microsoft Office, the internet, computers, and related office equipment. Candidates should have effective communication, time-management, and organizational skills; experience with automated systems and cash handling; attention to detail; and the ability to work alone.

Skills

Customer Service
Client Relations
Library Reference Assistance
Microsoft Office
Basic Internet Skills
Computer and Office Equipment Support
Library Automated Systems
Cash Handling
Digital Cash Register Operation
Oral Communication
Time Management
Organization
Attention to Detail
Event and Tour Assistance
Equity, Diversity, and Inclusion
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Library Services
Customer Service
Client-Focused Service
Library Reference Assistance
Library Circulation
Library Resources
Microsoft Office
Internet
Computers
Office Equipment
Automated Systems
Client Databases
Inventory
Cash Handling
Digital Cash Register
Library Equipment
Study Room Bookings
Event Support
Tours
Usage Data
Clerical Support
Equity, Diversity, and Inclusion
Communication
Time Management
Organization
Attention to Detail

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