Customer Care Facilitator
- Saskatoon, SK, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Description
Job Summary:
As a member of our team, you are accountable for a broad range of responsibilities including assessing the needs of individual workers and administering the benefits of the Workers Compensation Act. Exercising leadership in the development of goal-oriented recovery and collaborative return-to-work planning; partnering with workers, employers, health-care providers, unions, and other service providers to ensure appropriate recovery and return to work planning; managing assigned caseloads; preparing reasoned, plain language decisions; adhering to procedures for return-to-work management; approving and authorizing services and benefits for injured workers.
It is an exciting time to work for the WCB as we undergo a significant business transformation and continue to evolve our service to make a difference in the lives of the workers and employers of Saskatchewan.
Qualifications:
A university degree in health care, education, social sciences, disability management or business is required, plus a minimum of one year case management experience. Case Management is defined as being responsible for an assigned client caseload and held accountable for all decisions and actions that impact individual cases. This position is a field position. As such, it is necessary for an individual to have a valid class 5 Saskatchewan drivers license.
More about this job
Responsibilities
The Customer Care Facilitator at Saskatchewan Workers' Compensation Board will assess injured workers' needs and approve their benefits and services. They will manage a caseload, plan recovery and return to work with workers, employers and health-care providers, and write clear decisions.
Requirements
Candidates need a university degree in health care, education, social sciences, disability management or business, plus at least one year of case management experience. A valid Class 5 Saskatchewan driver's licence is required for this field position.
Skills
- Case management
- Return-to-work planning
- Recovery planning
- Caseload management
- Benefits administration
- Workers Compensation Act knowledge
- Decision writing
- Plain language writing
- Stakeholder collaboration
- Needs assessment
- Service authorization
- Field work
- Client communication
- Health-care provider liaison
- Employer liaison
- Union liaison
- Leadership
- Change management
Categories
- Government & Public Sector
- Social Services
- Insurance
- Customer Service & Support
- Healthcare
Keywords
- case management
- return to work
- disability management
- workers compensation
- claims management
- benefits administration
- recovery planning
- caseload management
- injured workers
- vocational rehabilitation
- client advocacy
- decision writing
- field work
- Saskatchewan
- social services
- health care
- insurance claims
- stakeholder collaboration
Seniority
Entry level
Languages
- English
Fields of study
- health care
- education
- social sciences
- disability management
- business