Permanent - Full Time
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Position Overview
We are seeking an experienced Senior ServiceNow Specialist to lead the administration, enhancement, integration, and ongoing implementation of the ServiceNow platform. This role will serve as a technical subject matter expert responsible for supporting existing ServiceNow capabilities while driving the adoption and implementation of new modules across the organization.
The successful candidate will possess deep expertise in ServiceNow platform administration, solution design, workflow automation, integrations, platform governance, and best practices. They will work closely with business stakeholders, IT teams, vendors, and leadership to maximize the value of the ServiceNow platform and support continual service improvement initiatives.
Key Responsibilities
Platform Administration & Support
- Provide senior-level administration and support for the ServiceNow platform.
- Manage platform upgrades, releases, patches, and feature implementations.
- Maintain platform health, security, performance, and governance.
- Troubleshoot complex platform issues and coordinate resolution activities.
- Develop and maintain system documentation, technical standards, and operating procedures.
Solution Design & Implementation
- Lead the design, configuration, and implementation of new ServiceNow modules and capabilities.
- Gather and translate business requirements into scalable technical solutions.
- Develop workflows, forms, business rules, UI policies, integrations, and automations.
- Ensure implementations align with ServiceNow best practices and platform architecture standards.
- Participate in roadmap planning and platform strategy development.
Process Improvement & Automation
- Partner with stakeholders to modernize service delivery processes.
- Identify opportunities to automate manual activities and improve efficiency.
- Implement workflow automation and self-service capabilities.
- Promote adoption of ServiceNow platform features and best practices.
Integration & Development
- Design and support integrations between ServiceNow and enterprise systems.
- Utilize Integration Hub, REST APIs, SOAP APIs, MID Servers, LDAP/Active Directory integrations, and Microsoft services and cloud platforms.
Governance & Leadership
- Provide technical leadership and mentorship to ServiceNow administrators, developers, and support staff.
- Establish governance practices for development, testing, deployment, and change management.
- Participate in vendor management and platform optimization discussions.
- Recommend platform enhancements and modernization opportunities.
Required Qualifications
Education
- Degree or diploma in Computer Science, Information Technology, Engineering, or a related discipline.
- Equivalent combination of education and experience will be considered.
Experience
- 7+ years of progressive IT experience.
- 5+ years of hands-on ServiceNow platform administration and implementation experience.
- Experience implementing multiple ServiceNow modules in enterprise environments.
- Experience supporting large-scale ServiceNow environments.
- Experience designing and supporting integrations with enterprise applications.
- Experience working in Agile, ITIL, or IT Service Management environments.
Technical Skills
Strong expertise in:
- ServiceNow Platform Administration
- Flow Designer
- Integration Hub
- Service Catalog
- Workflow Automation
- JavaScript
- Business Rules
- Client Scripts
- UI Policies
- Access Controls (ACLs)
- Performance Analytics
- Reporting & Dashboards
- REST and SOAP APIs
- MID Server
- Discovery
- CMDB
- Service Mapping
- Upgrade Management
- Instance Governance
Desired ServiceNow Module Experience
IT Service Management (ITSM)
- Incident Management
- Request Management
- Problem Management
- Change Management
- Knowledge Management
IT Operations Management (ITOM)
- Discovery
- Service Mapping
- Event Management
- Operational Intelligence
IT Asset Management (ITAM)
- Hardware Asset Management
- Software Asset Management (SAM)
Strategic Portfolio Management (SPM)
- Project Portfolio Management
- Demand Management
- Resource Management
Additional Modules
- Customer Service Management (CSM)
- Human Resources Service Delivery (HRSD)
- Governance, Risk & Compliance (GRC)
- Security Operations (SecOps)
- Workplace Service Delivery
- Application Portfolio Management
Preferred ServiceNow Certifications
Core Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
Preferred CIS Certifications
- CIS IT Service Management (ITSM)
- CIS Discovery
- CIS Service Mapping
- CIS IT Asset Management (ITAM)
- CIS Software Asset Management (SAM)
- CIS Hardware Asset Management (HAM)
- CIS Strategic Portfolio Management (SPM)
Advanced Certifications
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Master Architect, if held
- ServiceNow Suite Certifications
- ServiceNow Micro-Certifications and Expert Programs
Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.
At SaskPower, we believe in the importance of fostering and maintaining a workforce that’s representative of the communities we serve. We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act .
We base our selection process on merit and encourage all diverse groups to participate fully.
Learn more at Commitment to a Representative Workforce.
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Please apply by 10/18/2026.
