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Added 1 min ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Mississauga, ON
- Full-time
As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your passion lies in training…
Added 1 min ago
Production Associate - Utility III - 2nd Shift
Cintas
Cambridge, ON
Cintas is seeking a Production Associate – Utility III to support the Rental Division. This position is responsible for performing a variety of production jobs as directed by the shift…
Added 1 min ago
IC
Associate Director, SEO (Mat leave Contract)
INNOCEAN Canada
Toronto, ON
- Contract
We are seeking an experienced and strategic associate SEO director to join our Digital Media team at Innocean on a 18 month full-time contract, covering a maternity leave. This role owns…
Added 1 min ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
AB · Edmonton, AB
- Full-time
Employment Type: Full Time - Permanent – On-site
Added 1 min ago
AE
Analyst, End User Services & Service Desk Support
Alberta Energy Regulator (AER)
Calgary, AB
- Full-time
Employment Type: Full Time - Permanent – On-site
Added 16 mins ago
CM
Clerical Associate, Medical Day Clinic PTC 2026-7213
Cambridge Memorial Hospital
Cambridge, ON
- Other
Group Benefits, including Health & Dental, for full time employees
Added 16 mins ago
GD
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- Full-time
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Added 16 mins ago
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Personal Banking Associate - Cure Labelle (Full-time, 37.5h/week)
TD
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- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 16 mins ago
T
Customer Experience Associate
TD
Surrey, BC
- Part-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 30 mins ago
SE
Temporary Part-Time Educational Associate @ McNaughton High School (CUPE)
South East Cornerstone Public School Division
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- Part-time
…wage for this position is currently $21.92/hour along with a full benefit package and an employer defined pension…
Added 45 mins ago
GT
Softgoods Associate (Part-Time)
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Brampton, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 45 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
L'annonciation, QC · Rivière-Rouge, QC
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 1 hour ago
Investment Associate (Contract position)
The Canada Life Assurance Company
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We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 1 hour ago
Senior Advisor Associate
The Canada Life Assurance Company
ON · Mississauga Ontario, ON
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Added 1 hour ago
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Added 1 hour ago
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- Temporary
This is a temporary, full-time hybrid position running from February 8, 2027 through early to mid-June 2027, requiring regular in-office attendance (3 days per week; up to five during…
Added 1 hour ago
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Added 1 hour ago
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Mississauga, ON
- Full-time
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Added 1 hour ago
MI
Associate, Portfolio Operations
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- Full-time
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Added 1 hour ago
MI
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Added 1 hour ago
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Senior Associate, Business Intelligence & Reporting Developer
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Added 1 hour ago
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Senior Associate, Portfolio Operations
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Added 1 hour ago
RB
Group Advantage Relationship Manager Intern
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- Full-time
…these “Sponsors”, providing expert advice about your business’ full range of products and for proactively identifying cross-sell opportunities. This is an important role to all RBC business…
Added 1 hour ago
C
Client Engagement Associate [Hourly]
CIBC
Toronto, ON · Vaughan, ON
- Part-time
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

SaskTel

Clerical Associate (SecurTek Tech Support)

Yorkton, SK, Canada

Salary:$27.13 - $33.92/hr (Based on education and experience) · Full-time

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Job details

Pay: Salary:$27.13 - $33.92/hr (Based on education and experience)
Job type: Full-time
Apply by: Dec 4, 2026
Positions available: 3
Posting language: English
Posted: Nov 4, 2026

Original job description

At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative!

Clerical Associate (SecurTek Tech Support)

Location: Yorkton, SK

Number of Positions: 3

Salary:$27.13 - $33.92/hr (Based on education and experience)

Type of Position: Casual Part-Time

Closing Date: 11/19/2026

Job Summary

Receives and resolves customer or dealer concerns regarding the operation of the alarm system by analyzing, diagnosing, and testing the alarm system using various applications. Escalating the issue when appropriate. Follows established procedures, industry best practices and manufacturer documentation in order to meet the needs of the customer or dealer as timely as possible. Follows internal processes and procedures to ensure excellent customer service. Assists with testing new services and equipment and may provide training as required.

Typical Duties & Responsibilities

(Not all inclusive or applicable to all assignments)

Responds to all incoming correspondence or calls relating to the installation or the support of alarm systems from dealers and customers.
Assists customers and internal staff by troubleshooting installation and operating systems issues/malfunctions.
Following procedures, uploads/downloads alarm panel software programming in partnership with the dealer’s technicians.
Documents all actions taken in response to general inquiries, routine system tests, emergency situations, etc.
Responds to inquiries from customers, co-workers, dealers, outside contractors and agencies with a focus on excellent customer service.
Validates alarm response instructions and procedures with customers, municipal agencies, designated responsible parties, dealers, contractors and others as necessary.
Performs data entry of customer information including but not limited to new customer activations, service work, account changes and updates, etc.
Ensures accuracy of all customer monitoring account information including zones, dispatch procedures and key holders, etc.
Participates as required in the assessment, testing, configuration and validation process for new and emerging products and services.
Creates processes/procedures/documentation as required.

Qualifications

Two post-secondary classes in computer science, computer networking or a technology-based field of study OR two years of experience in a technical role or related field.
General knowledge of security products and/or services.
Good analytical and problem-solving skills.
Working knowledge of personal computers from both a hardware and software perspective.
Good verbal and written communication skills and the ability to deal effectively with others.
Successful completion of prescribed training.

Training

Training is typically scheduled for full-time shifts. Although you will be working various shifts in this position, the training is very structured. Training will start on your first day of employment and will cover orientation, SaskTel specific systems training as well as technical training.
Passing the training program is a condition of your employment.
You can expect to train between the hours of 8:30 AM - 4:30 PM Monday to Friday based on training requirements.
This is fully paid training, and you must be available to attend 100% of the training.

CULTURE AND VALUES

Upholds foundational values of honesty, integrity and respect.

Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com.

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More about this job

Responsibilities

Respond to customer and dealer inquiries about alarm systems, diagnose and troubleshoot technical issues, and escalate concerns when appropriate. Maintain accurate customer monitoring records, document support actions, validate response procedures, and assist with testing and configuring new products and services.

Requirements

Requires two post-secondary classes in computer science, computer networking, or a technology-related field, or two years of experience in a technical or related role. Candidates should have general knowledge of security products, computer hardware and software, strong analytical and communication skills, and must successfully complete the prescribed training.

Skills

Alarm System Troubleshooting
Technical Support
Customer Service
Analytical Skills
Problem-Solving
Computer Hardware Knowledge
Computer Software Knowledge
Data Entry
Written Communication
Verbal Communication
Alarm System Configuration
Technical Documentation
Testing and Validation
Interpersonal Skills

Benefits

Health Insurance
Dental Insurance
Pension Plan
Flexible Work Arrangements
Paid Time Off
Training

Visa sponsorship

Not detected in the job text

Keywords

SecurTek
Alarm Systems
Security Products
Technical Support
Customer Support
Dealer Support
Troubleshooting
Alarm Panel Software
Software Programming
Computer Hardware
Computer Software
Customer Monitoring Accounts
Data Entry
System Testing
System Configuration
Product Validation
Installation Support
Emergency Response Procedures
Dispatch Procedures
Key Holders
Manufacturer Documentation
Industry Best Practices
Technical Training
Customer Service
Telecommunications

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