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Added 8 mins ago
B
Client Service Assistant, Private Wealth
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- Full-time
Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
Added 8 mins ago
LC
Associate Faculty - Welding
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- Part-time
A Welding Technology diploma or relevant post-secondary training in the welding and metal fabrication field is preferred
Added 8 mins ago
AC
Needle Loom Operator (Rotational Shifts)
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- Full-time
…industries. Our commitment to sustainability and cutting-edge technology has made us a trusted partner in the industrial…
Added 23 mins ago
Senior Talent Programs Advisor
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Calgary, AB
Collaborate with the Human Resources (HR) Systems and Information Technology to modernize and advance functionality of talent technology solutions in Success Factors, optimizing talent…
Added 23 mins ago
T
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- Full-time
Post-secondary education in business administration or a related field is an asset.
Added 53 mins ago
Technician, Security Systems - 35 Carl Hall Road
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Toronto, ON
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Added 53 mins ago
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Temp FT (1.0) Composition/Literary Studies/Media Design/Career Life Education/Physical Health Education 10/Art Teacher (med loa eff immediately until return of incumbent not beyond June 30, 2027)
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- Temporary
…Project Based Learning model. See the www.elc.prn.bc.ca for more…
Added 53 mins ago
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UNIFOR 26/27 - 30: Educational Assistant (Part Time)
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Completion of the Education Assistant Program at MacEwan University or equivalent post-secondary training.
Added 53 mins ago
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CK26-43 Education Assistant
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Added 53 mins ago
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Intern, Children & Youth
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- $25 CAD / hour
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Added 53 mins ago
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Competition # 664 - Privacy Officer
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Added 53 mins ago
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Temporary Literacy Basic Skills (Get Set Program)/ Prior Learning Assessment and Recognition (PLAR) Instructor
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- Temporary
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Added 53 mins ago
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…attending a variety of programs across 66 elementary and 11 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington, and the…
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Added 53 mins ago
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Added 53 mins ago
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Manager, Customer Service & Operations
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Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $110,000 CAD / year
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Added 53 mins ago
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Added 1 hour ago
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Product Marketing
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Added 1 hour ago
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- Full-time
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
RB
Manager, AML Model Testing
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Added 1 hour ago
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SaskTel

Clerical Associate (SecurTek Tech Support)

Yorkton, SK, Canada

Salary:$27.13 - $33.92/hr (Based on education and experience) · Full-time

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Job details

Pay: Salary:$27.13 - $33.92/hr (Based on education and experience)
Job type: Full-time
Apply by: Dec 4, 2026
Positions available: 3
Posting language: English
Posted: Nov 4, 2026

Original job description

At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative!

Clerical Associate (SecurTek Tech Support)

Location: Yorkton, SK

Number of Positions: 3

Salary:$27.13 - $33.92/hr (Based on education and experience)

Type of Position: Casual Part-Time

Closing Date: 11/19/2026

Job Summary

Receives and resolves customer or dealer concerns regarding the operation of the alarm system by analyzing, diagnosing, and testing the alarm system using various applications. Escalating the issue when appropriate. Follows established procedures, industry best practices and manufacturer documentation in order to meet the needs of the customer or dealer as timely as possible. Follows internal processes and procedures to ensure excellent customer service. Assists with testing new services and equipment and may provide training as required.

Typical Duties & Responsibilities

(Not all inclusive or applicable to all assignments)

Responds to all incoming correspondence or calls relating to the installation or the support of alarm systems from dealers and customers.
Assists customers and internal staff by troubleshooting installation and operating systems issues/malfunctions.
Following procedures, uploads/downloads alarm panel software programming in partnership with the dealer’s technicians.
Documents all actions taken in response to general inquiries, routine system tests, emergency situations, etc.
Responds to inquiries from customers, co-workers, dealers, outside contractors and agencies with a focus on excellent customer service.
Validates alarm response instructions and procedures with customers, municipal agencies, designated responsible parties, dealers, contractors and others as necessary.
Performs data entry of customer information including but not limited to new customer activations, service work, account changes and updates, etc.
Ensures accuracy of all customer monitoring account information including zones, dispatch procedures and key holders, etc.
Participates as required in the assessment, testing, configuration and validation process for new and emerging products and services.
Creates processes/procedures/documentation as required.

Qualifications

Two post-secondary classes in computer science, computer networking or a technology-based field of study OR two years of experience in a technical role or related field.
General knowledge of security products and/or services.
Good analytical and problem-solving skills.
Working knowledge of personal computers from both a hardware and software perspective.
Good verbal and written communication skills and the ability to deal effectively with others.
Successful completion of prescribed training.

Training

Training is typically scheduled for full-time shifts. Although you will be working various shifts in this position, the training is very structured. Training will start on your first day of employment and will cover orientation, SaskTel specific systems training as well as technical training.
Passing the training program is a condition of your employment.
You can expect to train between the hours of 8:30 AM - 4:30 PM Monday to Friday based on training requirements.
This is fully paid training, and you must be available to attend 100% of the training.

CULTURE AND VALUES

Upholds foundational values of honesty, integrity and respect.

Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com.

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More about this job

Responsibilities

Respond to customer and dealer inquiries about alarm systems, diagnose and troubleshoot technical issues, and escalate concerns when appropriate. Maintain accurate customer monitoring records, document support actions, validate response procedures, and assist with testing and configuring new products and services.

Requirements

Requires two post-secondary classes in computer science, computer networking, or a technology-related field, or two years of experience in a technical or related role. Candidates should have general knowledge of security products, computer hardware and software, strong analytical and communication skills, and must successfully complete the prescribed training.

Skills

Alarm System Troubleshooting
Technical Support
Customer Service
Analytical Skills
Problem-Solving
Computer Hardware Knowledge
Computer Software Knowledge
Data Entry
Written Communication
Verbal Communication
Alarm System Configuration
Technical Documentation
Testing and Validation
Interpersonal Skills

Benefits

Health Insurance
Dental Insurance
Pension Plan
Flexible Work Arrangements
Paid Time Off
Training

Visa sponsorship

Not detected in the job text

Keywords

SecurTek
Alarm Systems
Security Products
Technical Support
Customer Support
Dealer Support
Troubleshooting
Alarm Panel Software
Software Programming
Computer Hardware
Computer Software
Customer Monitoring Accounts
Data Entry
System Testing
System Configuration
Product Validation
Installation Support
Emergency Response Procedures
Dispatch Procedures
Key Holders
Manufacturer Documentation
Industry Best Practices
Technical Training
Customer Service
Telecommunications

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