Closed listing
Clerical Support (Customer Care Associate)
- Yorkton, SK, Canada
Salary: $26.50 - $31.42/hr (Based on education and experience) · Part-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Salary: $26.50 - $31.42/hr (Based on education and experience)
- Job type
- Part-time
- Closing date
- Positions available
- 1
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
At SaskTel, big ideas come to life. We're a team of curious thinkers, bold innovators, and problem-solvers who make technology work better for people, businesses, and communities across Saskatchewan. Bring your energy, share your ideas, and help us shape what's next.
Clerical Support (Customer Care Associate)
Location: Yorkton, SK
Number of Positions: 1
Salary: $26.50 - $31.42/hr (Based on education and experience)
Type of Position: Perm Part Time
Closing Date: 10/05/2026
Job Summary
Responsible for providing quality customer service necessary to meet the needs of customers by utilizing inbound and outbound calling for all types of inquiries. Interprets, verifies and manually enters internal or electronic customer data into operating systems and uses established procedures for managing internal and external customer and dealer interactions.
Typical Duties & Responsibilities
(Not all inclusive or applicable to all assignments)
CULTURE AND VALUES
Upholds foundational values of honesty, integrity and respect.
Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.
This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.
SaskTel may use technology-assisted tools, including artificial intelligence (AI), to help review and assess applications. All hiring decisions are made by qualified members of our recruitment team.
At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan's leading Information and Communications Technology provider.
As one of Saskatchewan's Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel's Benefits.
We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com.
Clerical Support (Customer Care Associate)
Location: Yorkton, SK
Number of Positions: 1
Salary: $26.50 - $31.42/hr (Based on education and experience)
Type of Position: Perm Part Time
Closing Date: 10/05/2026
Job Summary
Responsible for providing quality customer service necessary to meet the needs of customers by utilizing inbound and outbound calling for all types of inquiries. Interprets, verifies and manually enters internal or electronic customer data into operating systems and uses established procedures for managing internal and external customer and dealer interactions.
Typical Duties & Responsibilities
(Not all inclusive or applicable to all assignments)
- Responds and handles inquiries and issues from customers, dealers, outside contractors and agencies with a focus on quality customer service.
- Documents and prepares written communication to customers and dealers.
- Performs data entry of customer information into systems.
- Ensures accuracy of all customer monitoring account information including zones, dispatch procedures, and key holders.
- Handles and confirms billing inquiries.
- Meets established goals and key performance indicators of a call centre and call productivity.
- Records all actions from general inquiries by inputting into appropriate databases.
- Maintains constant awareness of environment and balances functions by priority during periods of varying activity.
- Assists with projects (ie: data maintenance, clerical or miscellaneous duties) as required.
- General knowledge of security products and/or services.
- Good verbal and written communication skills and the ability to deal effectively with others.
- Demonstrated ability to handle customer contacts with tact, diplomacy, and courtesy at all times.
- Good analytical, problem solving, and decision-making skills.
- Working knowledge of personal computers and various software applications.
- Ability to work under continual pressure and adapt to a constantly changing environment.
- Keyboarding skills 20 wpm.
- Successful completion of prescribed training.
CULTURE AND VALUES
Upholds foundational values of honesty, integrity and respect.
Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.
This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.
SaskTel may use technology-assisted tools, including artificial intelligence (AI), to help review and assess applications. All hiring decisions are made by qualified members of our recruitment team.
At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan's leading Information and Communications Technology provider.
As one of Saskatchewan's Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel's Benefits.
We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com.
More about this job
Responsibilities
Handle customer, dealer, contractor, and agency inquiries through inbound and outbound calls, providing courteous service and documenting interactions. Enter and verify customer and account information, address billing questions, meet call-centre performance goals, and assist with clerical and data-maintenance projects.
Requirements
Candidates should have general knowledge of security products or services, strong communication and customer-service skills, and the ability to solve problems and make decisions. The role also requires computer and software proficiency, keyboarding at 20 words per minute, adaptability under pressure, and successful completion of prescribed training.
Skills
- Customer Service
- Inbound and Outbound Calling
- Written Communication
- Verbal Communication
- Data Entry
- Attention to Detail
- Billing Inquiries
- Problem Solving
- Decision-Making
- Analytical Skills
- Interpersonal Skills
- Computer Skills
- Software Applications
- Keyboarding
- Time and Priority Management
- Adaptability
Benefits
- Health and Dental Plans
- Pension Plans
- Flexible Work Arrangements
- Paid Time Off
- Training
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
Keywords
- Customer Care
- Customer Service
- Inbound Calling
- Outbound Calling
- Security Products
- Security Services
- Dealer Interactions
- Customer Inquiries
- Billing Inquiries
- Customer Data
- Data Entry
- Account Monitoring
- Dispatch Procedures
- Key Holders
- Call Centre
- Key Performance Indicators
- Call Productivity
- Database Records
- Written Communication
- Personal Computers
- Software Applications
- Keyboarding
- Data Maintenance
- Clerical Support
- Telecommunications