Clerical Support - SecurTek Central Station Attendant

At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative!

Clerical Support - SecurTek Central Station Attendant

Location: Yorkton, SK

Number of Positions: 3

Salary:$26.50 - $31.42/hour (Based on education and experience)

Type of Position: Casual Part-Time

Closing Date: 10/15/2026

Job Summary

Responsible for interpreting and responding to alarm signals as presented through automation software. Follows established procedures and specific instructions for responding to and calling customers and emergency service agencies. Responsible for accurate data entry and completing internal processes/procedures to ensure delivery of excellent customer service.

Typical Duties & Responsibilities

(Not all inclusive or applicable to all assignments)

• Responds to priority alarm signals for both Residential and Commercial customers by following specific processes & procedures outlined on each account.
• Dispatches to police, security, fire and ambulance.
• Maintains professionalism and provides assistance when dealing with emergency situations such as Medical Alert, Lone Worker alarms, etc.
• Records all actions taken in general inquiries, routine system tests and emergency situations by inputting into appropriate databases.
• Responds to inquiries from customers, co-workers, dealers, outside contractors and agencies with a focus on quality service.
• Provides quality customer service during periods of varying activity.
• Confirms instructions and procedures with customers, municipal agencies, designated responsible parties, dealers, contractors and others as necessary.
• Performs data entry and other administrative duties as required (e.g. permit issues, reports, trouble ticket process, and others, etc).
• Maintains constant awareness of environment and balances functions by priority.
• Participates as a team player, providing leadership for others when required.
• Assists with projects within the Monitoring Station as required (e.g. acquisitions, data maintenance, etc).
• Provides first level technical support by troubleshooting customer issues and concerns.
• Meets established goals and metrics for alarm and call handling productivity.
  
  

Qualifications

• General knowledge of security products and/or services.
• Working knowledge of personal computers and various software applications.
• Demonstrated ability to handle customer contacts with tact, diplomacy, and courtesy at all times.
• Good analytical and problem-solving skills.
• Ability to work under continual pressure and adapt to a constantly changing environment.
• Good verbal and written communication skills and the ability to deal effectively with others.
• Keyboarding skills 20 wpm.
• Successful completion of prescribed training.
  
  

WORKING CONDITIONS

SPECIFICATIONS

• Accuracy is essential.
• Responds to demand for immediate assistance while dealing with multiple priorities daily.
• Overtime may be requested.
• Queue environment.
• Works shifts as per Collective Agreement.
• Complies with all safety, health and environmental policies, programs and standards at all times.
  
  

PHYSICAL DEMANDS

• Light effort.
  
  

ENVIRONMENTAL CONDITIONS

• Works inside.
  
  

Please check your email frequently as this will be the primary method of contact.

• If you are shortlisted for this position, you will be emailed an online assessment to the email address you provide in your application. Please complete this assessment within 48 hours of receipt.
• Our online test is administered through our testing company called ESkills.This is a typing test used to test your typing speed.
• If you pass the online test, you may be invited in for an interview depending on how many candidates pass the initial testing.
• Recent, workplace supervisory references will be a requirement before coming to an interview so please have references available for us to contact.
• If you are offered a position at SaskTel, we will require an acceptable criminal record check
  
  

What makes SaskTel special is our people, and the fun, connected culture we create together. Our highly engaged employees bring diverse perspectives, collaborate across teams, and turn fresh thinking into meaningful results. Experienced leaders are there to listen, coach, and champion your growth, giving you opportunities to take on new challenges, build your skills, and move your career forward. Here, you can be yourself, feel supported, and do work you're proud of alongside people who celebrate ideas, achievements, and each other.

CULTURE AND VALUES

Upholds foundational values of honesty, integrity and respect.

Consistently demonstrates our culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

SaskTel may use technology-assisted tools, including artificial intelligence (AI), to help review and assess applications. All hiring decisions are made by qualified members of our recruitment team.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan's leading Information and Communications Technology provider.

As one of Saskatchewan's Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel's Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com.