Conseillère Clientèle d'Exploitation - Marne-la-Vallée (77)
- La Vallee, ON, Canada
Rémunération fixe comprise entre 25 k€ et 30 K€ en annuel versée sur 13 mois, selon votre expérience. · Full-time
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Job details
- Pay
- Rémunération fixe comprise entre 25 k€ et 30 K€ en annuel versée sur 13 mois, selon votre expérience.
- Job type
- Full-time
- Apply by
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Join #MissionWater
You too can become an active player in water protection and join the #missionwater movement.
For almost 100 years, Saur has become a pure player in water and essential services. We provide comprehensive solutions for drinking water supply, wastewater treatment and distribution, and smart water management.
The Group works towards a clear and relevant objective: to be an advocate of water in order to protect one of our planet's most precious resources.
An aspiration that lives on through our 13,000 employees in 20 countries.
Do you want to work with a company that changes lives all over the world? Join our team #MissionWater.
Job Summary
The Meter Reader is responsible for performing meter readings, replacing defective meters, and ensuring the conformity of water connections in accordance with service commitments and safety regulations. The role combines technical fieldwork with customer interaction, contributing to accurate billing, water network monitoring, and overall customer satisfaction.
Our Commitment
As a committed employer, the Saur Group promotes diversity and considers all applications equally based on skills.
Saur also places a strong emphasis on ethics, with integrity and transparency at the core of all its activities.
Join us and help create a work environment where ethical principles guide every decision and action.
Read the full bilingual original
You too can become an active player in water protection and join the #missionwater movement.
For almost 100 years, Saur has become a pure player in water and essential services. We provide comprehensive solutions for drinking water supply, wastewater treatment and distribution, and smart water management.
The Group works towards a clear and relevant objective: to be an advocate of water in order to protect one of our planet's most precious resources.
An aspiration that lives on through our 13,000 employees in 20 countries.
Do you want to work with a company that changes lives all over the world? Join our team #MissionWater.
Job Summary
The Meter Reader is responsible for performing meter readings, replacing defective meters, and ensuring the conformity of water connections in accordance with service commitments and safety regulations. The role combines technical fieldwork with customer interaction, contributing to accurate billing, water network monitoring, and overall customer satisfaction.
Your Main Responsabilities
Au sein de notre équipe, vous assurez la relation clients, la planification des interventions terrain et le suivi administratif des campagnes.
À Ce Titre, Vous Êtes Chargé(e) De
- Relation clients : Assurer les appels entrants et sortants, traiter les demandes, réaliser les prises de rendez-vous, relances et campagnes d'appels, gérer les situations sensibles.
- Planification : organiser et optimiser les tournées des agents terrain, suivre les interventions et adapter les plannings en fonction des aléas.
- Suivi administratif : gérer les campagnes de renouvellement de compteurs et de télérelève, suivre les refus clients, absences et dossiers spécifiques, coordonner les échanges avec les équipes terrain et les prestataires.
- Qualité : garantir la fiabilité des données, contrôler le suivi des interventions, signaler les anomalies et contribuer à l'amélioration des processus.
Your Profile
- Formation académique / professionnelle : Diplôme de niveau Bac à Bac +2 en hydraulique, gestion de l'eau ou domaines connexes.
- Expérience professionnelle pertinente : Une expérience préalable en gestion de la relation client ou dans un poste technique de terrain est recommandée.
Rémunération fixe comprise entre 25 k€ et 30 K€ en annuel versée sur 13 mois, selon votre expérience.
Un package attractif complète votre rémunération :
- Primes de vacances
- Prime d'eau
- Participation/Intéressement
- Couverture sociale santé & prévoyance
- Epargne salariale abondée par Saur
- CSE
- Et bien sûr 25 jours de congés payés, complétés par des jours de RTT (environ 14 jours par an selon le calendrier).
As a committed employer, the Saur Group promotes diversity and considers all applications equally based on skills.
Saur also places a strong emphasis on ethics, with integrity and transparency at the core of all its activities.
Join us and help create a work environment where ethical principles guide every decision and action.
More about this job
Responsibilities
Manage customer communications, requests, appointments, follow-ups, and sensitive situations. Plan and optimize field teams’ schedules, coordinate meter renewal and remote-reading campaigns, track interventions, and maintain accurate records while reporting anomalies and supporting process improvements.
Requirements
A high school to two-year postsecondary qualification in hydraulics, water management, or a related field is requested. Previous experience in customer relations or a technical field role is recommended.
Skills
- Customer Relations
- Inbound and Outbound Calls
- Appointment Scheduling
- Customer Follow-Up
- Field Team Scheduling
- Route Optimization
- Intervention Tracking
- Administrative Coordination
- Meter Renewal Campaigns
- Remote Meter Reading Campaigns
- Data Accuracy
- Quality Control
- Anomaly Reporting
- Process Improvement
- Water Services
Benefits
- Vacation Bonus
- Water Allowance
- Profit-Sharing and Incentive Payments
- Health and Disability Insurance
- Employer-Matched Savings Plan
- Employee Works Council Benefits
- 25 Days of Paid Leave
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Environmental & Sustainability
Keywords
- Water Services
- Hydraulics
- Water Management
- Customer Relations
- Inbound Calls
- Outbound Calls
- Appointment Scheduling
- Customer Follow-Up
- Field Operations
- Route Planning
- Schedule Optimization
- Intervention Tracking
- Meter Renewal
- Remote Meter Reading
- Administrative Follow-Up
- Customer Refusals
- Data Accuracy
- Quality Control
- Anomaly Reporting
- Process Improvement
- Water Connections
- Customer Satisfaction
- Safety Regulations
- Temporary Contract