Service Technician - Inkjet Manufacturing

About the Company

Our client is a global technology company providing advanced machinery and solutions to

the printing, packaging, converting, and retail industries. With a strong focus on technology,

engineering expertise, and customer service, the company helps businesses improve

productivity, operational efficiency, and competitiveness.

The company has a growing presence across North America and is expanding its local

technical and service capabilities to better support its established and growing customer

base in the region.

About the Role

We are looking for a hands-on Service Technician - Inkjet Manufacturing to support the

installation, commissioning, troubleshooting, repair, and maintenance of industrial inkjet and

printing equipment at customer sites.

The role requires strong electrical/electronics and industrial automation skills, independent

problem-solving abilities, and excellent customer communication.

Key Responsibilities

• Install, commission, troubleshoot, repair, and maintain industrial inkjet and printing

equipment.

• Diagnose electrical, electronic, mechanical, and automation-related faults and

minimize equipment downtime.

• Troubleshoot PLCs, servo drives, motors, sensors, and other industrial automation

components.

• Read and interpret electrical/electronic schematics, technical drawings, and service

documentation.

• Repair and rebuild cables, connectors, and wiring, including soldering and basic

electronic repairs.

• Install, configure, and troubleshoot equipment software, applications, and

Windows-based systems.

• Perform preventive maintenance and identify equipment and spare-parts

requirements.

• Provide customer training on equipment operation and basic maintenance when

required.

• Prepare service reports, maintenance records, and other technical documentation.

• Coordinate with internal technical teams and maintain professional communication

with customers.

• Follow all applicable safety procedures and requirements.

• Provide timely communication and documentation following service and preventive

maintenance calls.

• Travel extensively across the U.S. and Canada.

Requirements

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related

field, or equivalent technical qualification.

• 4–5 years of customer-facing field-service experience supporting complex industrial

equipment.

• Strong hands-on electrical and electronics troubleshooting experience.

• Working knowledge of industrial automation, PLCs, servo systems, motors, and

sensors.

• PLC programming experience.

• Experience with servo motion control and advanced industrial automation.

• Experience with industrial inkjet or printing equipment is preferred.

• Ability to work independently in a field-service environment.

• Strong analytical, troubleshooting, communication, and customer-service skills.

• Proficiency with Microsoft Windows and Office, including software installation and

configuration.

• Willingness and ability to travel extensively across the U.S. and Canada.

Location

Greater Toronto, Canada / New Jersey, USA