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Added 6 mins ago
WC
Case Coordinator
Workers Compensation Board of PEI
Charlottetown, PE
- Full-time
The Case Coordinator position utilizes a client centered approach in managing claims of workers who are work disabled due to a workplace injury. The incumbent works with employers, injured…
Added 13 mins ago
OG
Administrative Assistant
OCI Group
Burlington, ON
- Full-time
Taking/updating assignments, contacting the client for new/updated assignment information, performing conflict check, obtaining file number, entering new assignment, preparing file folders,…
Added 28 mins ago
C
PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
- Internship
…maintain the goals of supportive recovery and individualized service…
Added 37 mins ago
CC
Conference Services Coordinator
Confederation Centre of the Arts
Charlottetown, PE
- Full-time
Reporting to the Catering and Conference Services Manager, the Conference Services Coordinator plays a key role in bringing event and conference spaces to life - preparing rooms,…
Added 40 mins ago
Coordinator, Marketing
Maison Birks
Montreal, QC
…built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one…
Added 40 mins ago
SS
Account Coordinator - New Westminster, British Columbia, Canada
SCM Services d’assurances
New Westminster, BC
- Full-time
ClaimsPro LP - International Programs GroupAccount Coordinator - New Westminster, British Columbia, CanadaCompensation range: $52,200.00 - $72,500.00 annually
Added 40 mins ago
SJ
Smoking Cessation Coordinator
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
The Smoking Cessation Program Project Coordinator provides evidence‑informed counselling, education, and support to individuals seeking to reduce or quit commercial tobacco use. Using…
Added 41 mins ago
SJ
Administrative Support 9
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Part-time
- Handles department communications faxes photocopying and liaises with many client types (patients physicians health care providers Nurse Managers WSIB third party clients) following-up…
Added 48 mins ago
TE
Driver
Transportation East Inc.
Montague, PE
- Part-time
Time Management & Flexibility: To maintain client’s schedule . Being able to accommodate changes quickly and easily.
Added 1 hour ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
…financial assistance programs, data management and acts as a coordinator for various projects. You will work closely with the program management team to deliver exceptional client…
Added 1 hour ago
CC
PROJECT COORDINATOR
Conwest Contracting
Vancouver, BC
- Full-time
Administer requests for information; liaise with project team, client, and subcontractors, and attend site/project meetings as required.
Added 1 hour ago
SI
Client Services Coordinator (LPN)
Shannex Incorporated
Halifax, NS
- Part-time
We are searching for a Client Services Coordinator (Licensed Practical Nurse) to join our Caritas Residence team based in Halifax, Nova Scotia
Added 2 hours ago
CC
Supportive Living Coordinator Fixed Term Contract
CMHA Calgary
Calgary, AB
- Other
POSITION SUMMARY: The Supportive Living Coordinator plays a critical frontline role in delivering high-quality, recovery-oriented supportive housing services to individuals living with…
Added 2 hours ago
S
Project Manager II
Septodont
Cambridge, ON
- Full-time
Documents formal closure of a project with appropriate approvals from Client, Sponsor and key stakeholders as required. Execute appropriate closure or termination tasks. Work with Project…
Added 2 hours ago
CW
marketing coordinator
CJR Wholesale Grocers
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
- On-site
Marketing Coordinator* CJR Wholesale Grocers is a family owned business serving the GTA for over 30 years. We pride ourselves on providing independent grocers and food service partners with…
Added 3 hours ago
MB
Coordinator, Marketing
Maison Birks
Montreal, QC
- Full-time
…built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one…
Added 3 hours ago
CG
Catering Coordinator
Compass Group Canada
Fredericton, NB
- Full-time
Now, If You Were To Come On Board As a Catering Coordinator, We’d Ask You To Do The Following For Us
Added 3 hours ago
PM
Home Care Attendant
Prairie Mountain Health
Dauphin, MB
- Full-time
Organizes work according to client’s needs and the assigned service request.
Added 3 hours ago
PM
Home Care Attendant
Prairie Mountain Health
Roblin, MB
- Full-time
Organizes work according to client’s needs and the assigned service request.
Added 3 hours ago
SH
Home Care Attendant - Repost
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 3 hours ago
TS
Christmas Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 3 hours ago
TS
Food Bank Supervisor
The Salvation Army in Canada
Penticton, BC
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 4 hours ago
EN
QHSE Administrator (Contract position up to 18 months)
Echo NDE
AB · Red Deer County, AB
- Temporary
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 4 hours ago
SH
Client Services Coordinator, PT
Spectrum Health Care
Toronto, ON
- $19 to $20 CAD / hour
- Part-time
We are hiring Part Time Client Services Coordinators to work at our Toronto office for evening and weekend shifts. As a Client Services Coordinator you will provide exemplary client service…
Added 4 hours ago
K
Partner Administrative Assistant, Deals Advisory
KPMG
ON · Toronto, Ontario
- Full-time
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high-quality…

Savaria

Customer Relations Coordinator

Laval, QC, Canada

$45,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years experience in customer service, sales coordination, or lead management.
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Summary

The Customer Relations Coordinator is responsible for managing client inquiries, overseeing store lead coordination, and ensuring timely follow-up and conversion opportunities. This role acts as the primary point of contact for incoming customer requests while directing and monitoring lead distribution to the store management team to support sales growth and customer satisfaction.

This is a 100% in-office role in our Laval office.

Key Responsibilities

Serve as the first point of contact for all client inquiries (phone, email, walk-in).
Respond promptly and professionally to customer questions regarding products, services, pricing, and availability.
Coordinate and distribute incoming sales leads to appropriate store managers or sales representatives.
Track and monitor lead follow-ups to ensure timely response and conversion.
Maintain accurate customer and lead data in CRM systems.
Follow up with customers to ensure satisfaction and resolve concerns.
Collaborate with store leadership to optimize lead management processes.
Generate reports on inquiry volume, lead performance, and conversion rates.
Identify opportunities to improve customer experience and response time.

Qualifications

2+ years experience in customer service, sales coordination, or lead management.
Strong communication skills verbal and written English and French are must. 100% French is preferred.
Experience with CRM systems and lead tracking tools.
Highly organized with strong attention to detail.
Ability to multitask in a fast-paced retail or sales environment.
Professional and customer-focused attitude.

Key Competencies

Customer Relationship Management
Lead Coordination & Tracking
Communication & Interpersonal Skills
Problem-Solving
Time Management
Team Collaboration

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More about this job

Responsibilities

Serve as the first point of contact for customer inquiries, respond to questions, and follow up to support customer satisfaction and resolve concerns. Coordinate and track sales leads, maintain accurate CRM data, collaborate with store leadership, and report on inquiry and conversion performance.

Requirements

Requires at least two years of experience in customer service, sales coordination, or lead management, along with strong English and French communication skills; full French proficiency is preferred. Candidates should have CRM and lead-tracking experience, strong organizational and multitasking abilities, attention to detail, and a professional, customer-focused approach.

Skills

Lead Coordination
Lead Tracking
Verbal Communication
Written Communication
Problem-Solving
Time Management
Team Collaboration
Customer Service
CRM Systems
Data Management
Organization
Attention to Detail
Multitasking
Sales Coordination
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Inquiries
Customer Service
Sales Coordination
Lead Management
Lead Distribution
Lead Follow-Up
Lead Conversion
CRM Systems
Lead Tracking Tools
Customer Data
Store Management
Retail
Sales
Customer Satisfaction
Issue Resolution
Inquiry Volume
Lead Performance
Conversion Rates
Customer Experience
Response Time
Reporting
English
French
Manufacturing

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