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Added 6 mins ago
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Retail Lead - Grandview, 2032, Vancouver, Canada
adidas
Langley (District), BC · City of Langley, BC
- Full-time
Job Title: Retail Team Leader - Grandview 2032, Langley, Vancouver Purpose: Act in a leadership capacity to support the sales, profitability, and operational goals for the store by guiding…
Added 6 mins ago
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Retail Store Sales Associate I - Cookstown, 2007, Ontario, Canada
adidas
Cookstown, ON
- Part-time
Utilizing expertise and experience to serve and sell to customers, achieving operational excellence.
Added 6 mins ago
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Supervisor, Global Partner Operations
Pursuit
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all…
Added 6 mins ago
A
Retail Lead - Cookstown, 2007, Ontario, Canada
adidas
Cookstown, ON
- Full-time
Minimum 12 months experience working in a retail environment.
Added 6 mins ago
TT
Senior Creative Director / Directeur(trice) principal(e) de la création
Transformer Table
Montreal, QC
- Full-time
…website and social channels to paid campaigns, product launches, retail spaces and roadshow events. You will lead our in-house creative team of designers, photo/video content creators,…
Added 7 mins ago
GF
Sales (Fitness Advisor) - Brampton Kingspoint Plaza
GoodLife Fitness
Brampton, ON
- Full-time
Added 7 mins ago
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Mortgage Specialist
BMO
Fort St. John, BC
- Full-time
…national partnerships and/or creates local partnerships to lead discussions about home financing…
Added 7 mins ago
CB
Baker - Cobs 8th at Cambie Vancouver
COBS Bread
Vancouver, BC
- Part-time
As a Baker at COBS Bread you will lead our freshness commitment. Bakers start their days with an empty bakery but when they leave - it’s filled with the artisan bread and delicious treats…
Added 7 mins ago
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Supervisor, Restaurants and Banquets- Flex - Year Round
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
Receive exclusive discounts at all Blue Mountain-owned retail stores.
Added 7 mins ago
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Conference Porter Supervisor - Flex - Year Round
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
- Full-time
Receive exclusive discounts at all Blue Mountain-owned retail stores.
Added 7 mins ago
TT
Distribution Services Operations Supervisor - 6 Month Contract
The TJX Companies, Inc.
Delta, BC · CAN TJX Canada Distribution Centre Churchill Street
- $76,620 to $107,268 CAD / year
- Full-time
Minimum of 2 years supervisory experience in Distribution, Retail or similar industry
Added 36 mins ago
GD
GARAGE - Team Leader PT - Park Place Mall
Groupe Dynamite
Lethbridge, AB
- Full-time
1 year of experience as a team lead, preferably in a retail environment
Added 36 mins ago
CB
Baker - Cobs 8th at Cambie Vancouver
COBS Bread
Vancouver, BC
- $44,000 to $48,000 CAD / year
- Part-time
As a Baker at COBS Bread you will lead our freshness commitment. Bakers start their days with an empty bakery but when they leave - it's filled with the artisan bread and delicious treats…
Added 36 mins ago
SC
Customer Relations Coordinator
Savaria Corporation
Laval, QC
- $45,000 to $55,000 CAD / year
2+ years experience in customer service, sales coordination, or lead management.
Added 52 mins ago
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Assistant Store Manager | Cambridge
Urban Barn Ltd.
Cambridge, ON
- $41,500 to $46,500 CAD / year
…Manager at our Cambridge store in Cambridge, ON. With over 50 retail stores across the country, Urban Barn is a national retail chain offering high-quality furniture and home décor. We’re…
Added 52 mins ago
Toronto Showroom - Expression of Interest
CullenUS
Toronto, ON
Showroom Manager: lead the showroom. Build and develop your team, drive performance against targets and set the standard for an exceptional client experience.
Added 52 mins ago
CC
Christmas Share Warehouse Worker
Chilliwack Community Services
Chilliwack, BC
- Up to $24.34 CAD / hour
Experience with inventory control, warehouse organization, or donation processing. Experience working with the public.
Added 52 mins ago
NH
Business Development Management - Private Label
Naturally Home Grown Foods
Surrey, BC
- Up to $110,000 CAD / year
- Full-time
Lead the end-to-end response for Requests for Proposals (RFPs), coordinating with internal stakeholders.
Added 52 mins ago
FN
Retail Store Manager
Fjällräven North America
Victoria, BC
- Full-time
At least 2 years of retail leadership experience (store manager, assistant manager, or multi-store leadership preferred)
Added 52 mins ago
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Services Lead, Stores - Full Time
sephora.com
Winnipeg, MB
- $20.8 to $24.45 CAD / hour
- Full-time
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or…
Added 52 mins ago
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Stage Experience Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or…
Added 52 mins ago
SC
shift supervisor - Store# 04620, CLAYTON CROSSING
Starbucks Coffee Company
Surrey, BC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 52 mins ago
DA
Parts Manager
Davis Automotive Group
Pincher Creek, AB
- $80,000 to $100,000 CAD / year
- Full-time
…family! As we continue to grow, we are seeking a Parts Manager to lead and shape our growing team. The successful candidate can expect to earn $80,000 - $100,000 annually, along with a…
Added 52 mins ago
AI
Controller - Saskatoon Motor Products
AutoCanada Inc.
Saskatoon, SK
- $90,000 to $120,000 CAD / year
- Full-time
Lead the dealership's accounting and financial reporting functions.
Added 1 hour ago
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CAN Team Leader - Alberta
Mountain Warehouse
Calgary, AB
- $17 CAD / hour
- Part-time
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every…

Savaria

Customer Relations Coordinator

Laval, QC, Canada

$45,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years experience in customer service, sales coordination, or lead management.
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Summary

The Customer Relations Coordinator is responsible for managing client inquiries, overseeing store lead coordination, and ensuring timely follow-up and conversion opportunities. This role acts as the primary point of contact for incoming customer requests while directing and monitoring lead distribution to the store management team to support sales growth and customer satisfaction.

This is a 100% in-office role in our Laval office.

Key Responsibilities

Serve as the first point of contact for all client inquiries (phone, email, walk-in).
Respond promptly and professionally to customer questions regarding products, services, pricing, and availability.
Coordinate and distribute incoming sales leads to appropriate store managers or sales representatives.
Track and monitor lead follow-ups to ensure timely response and conversion.
Maintain accurate customer and lead data in CRM systems.
Follow up with customers to ensure satisfaction and resolve concerns.
Collaborate with store leadership to optimize lead management processes.
Generate reports on inquiry volume, lead performance, and conversion rates.
Identify opportunities to improve customer experience and response time.

Qualifications

2+ years experience in customer service, sales coordination, or lead management.
Strong communication skills verbal and written English and French are must. 100% French is preferred.
Experience with CRM systems and lead tracking tools.
Highly organized with strong attention to detail.
Ability to multitask in a fast-paced retail or sales environment.
Professional and customer-focused attitude.

Key Competencies

Customer Relationship Management
Lead Coordination & Tracking
Communication & Interpersonal Skills
Problem-Solving
Time Management
Team Collaboration

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More about this job

Responsibilities

Serve as the first point of contact for customer inquiries, respond to questions, and follow up to support customer satisfaction and resolve concerns. Coordinate and track sales leads, maintain accurate CRM data, collaborate with store leadership, and report on inquiry and conversion performance.

Requirements

Requires at least two years of experience in customer service, sales coordination, or lead management, along with strong English and French communication skills; full French proficiency is preferred. Candidates should have CRM and lead-tracking experience, strong organizational and multitasking abilities, attention to detail, and a professional, customer-focused approach.

Skills

Lead Coordination
Lead Tracking
Verbal Communication
Written Communication
Problem-Solving
Time Management
Team Collaboration
Customer Service
CRM Systems
Data Management
Organization
Attention to Detail
Multitasking
Sales Coordination
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Inquiries
Customer Service
Sales Coordination
Lead Management
Lead Distribution
Lead Follow-Up
Lead Conversion
CRM Systems
Lead Tracking Tools
Customer Data
Store Management
Retail
Sales
Customer Satisfaction
Issue Resolution
Inquiry Volume
Lead Performance
Conversion Rates
Customer Experience
Response Time
Reporting
English
French
Manufacturing

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