Customer Relations Coordinator
- Laval, QC, Canada
$45,000 to $55,000 CAD / year · Full-time
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Job details
- Pay
- $45,000 to $55,000 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- 2+ years experience in customer service, sales coordination, or lead management.
- Posting language
- English
- Posted
Original job description
The Customer Relations Coordinator is responsible for managing client inquiries, overseeing store lead coordination, and ensuring timely follow-up and conversion opportunities. This role acts as the primary point of contact for incoming customer requests while directing and monitoring lead distribution to the store management team to support sales growth and customer satisfaction.
This is a 100% in-office role in our Laval office.
Key Responsibilities
- Serve as the first point of contact for all client inquiries (phone, email, walk-in).
- Respond promptly and professionally to customer questions regarding products, services, pricing, and availability.
- Coordinate and distribute incoming sales leads to appropriate store managers or sales representatives.
- Track and monitor lead follow-ups to ensure timely response and conversion.
- Maintain accurate customer and lead data in CRM systems.
- Follow up with customers to ensure satisfaction and resolve concerns.
- Collaborate with store leadership to optimize lead management processes.
- Generate reports on inquiry volume, lead performance, and conversion rates.
- Identify opportunities to improve customer experience and response time.
- 2+ years experience in customer service, sales coordination, or lead management.
- Strong communication skills verbal and written English and French are must. 100% French is preferred.
- Experience with CRM systems and lead tracking tools.
- Highly organized with strong attention to detail.
- Ability to multitask in a fast-paced retail or sales environment.
- Professional and customer-focused attitude.
- Customer Relationship Management
- Lead Coordination & Tracking
- Communication & Interpersonal Skills
- Problem-Solving
- Time Management
- Team Collaboration
More about this job
Responsibilities
Serve as the first point of contact for customer inquiries, respond to questions, and follow up to support customer satisfaction and resolve concerns. Coordinate and track sales leads, maintain accurate CRM data, collaborate with store leadership, and report on inquiry and conversion performance.
Requirements
Requires at least two years of experience in customer service, sales coordination, or lead management, along with strong English and French communication skills; full French proficiency is preferred. Candidates should have CRM and lead-tracking experience, strong organizational and multitasking abilities, attention to detail, and a professional, customer-focused approach.
Skills
- Lead Coordination
- Lead Tracking
- Verbal Communication
- Written Communication
- Problem-Solving
- Time Management
- Team Collaboration
- Customer Service
- CRM Systems
- Data Management
- Organization
- Attention to Detail
- Multitasking
- Sales Coordination
- Reporting
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Retail
- Administrative
- Manufacturing
Keywords
- Customer Relations
- Customer Inquiries
- Customer Service
- Sales Coordination
- Lead Management
- Lead Distribution
- Lead Follow-Up
- Lead Conversion
- CRM Systems
- Lead Tracking Tools
- Customer Data
- Store Management
- Retail
- Sales
- Customer Satisfaction
- Issue Resolution
- Inquiry Volume
- Lead Performance
- Conversion Rates
- Customer Experience
- Response Time
- Reporting
- English
- French
- Manufacturing