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Added 6 mins ago
W
HR & Operations Coordinator (Manufacturing)
Wonderbrands
Mississauga, ON
- Other
Events coordination – ordering items, food, set up, posters, clean up (town halls, lunches, recognition and service events)
Added 36 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
…of Practice, and to provide superior, timely, and pleasant service to…
Added 36 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Burnaby, BC
- Part-time
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Added 36 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
…of Practice, and to provide superior, timely, and pleasant service to…
Added 51 mins ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning,…
Added 51 mins ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
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Added 2 hours ago
RJ
Licensed Wealth Advisor Assistant
Raymond James Ltd.
Calgary, AB
- Full-time
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Added 2 hours ago
IE
Analyst, Business
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- Full-time
Added 2 hours ago
CO
Police Officer
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- Full-time
a minimum of three years of satisfactory full time service as a member of any police force in Canada.
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Human Resources Generalist serves as a trusted resource for administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy…
Added 2 hours ago
CO
Administrative Assistant 3 - Front Desk
City of Saint John
Saint John, NB
- Full-time
…Coordinator, the position is responsible for general reception and administration duties for the Saint John Police Force as outlined in the Standard Operating…
Added 2 hours ago
M
RQ11861 - Systems Administrator/Operations Support Specialist - Junior
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- Contract
systems administration and systems operations support, including setting
Added 2 hours ago
M
RQ11860 - Database Administrator - Senior
Maarut
Toronto, ON
- Contract
in Database Administration, Maintenance Optimization
Added 3 hours ago
HE
Graduate Management Trainee
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Administration & Operations: Gain exposure to scheduling, reporting, campaign coordination, and daily business operations.
Added 3 hours ago
B
Building Maintenance Technician II
BGIS
Toronto, ON
- Full-time
Responds to routine service requests and performs preventative and corrective maintenance.
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
This Family Practice is a group of family physicians and nurses providing full service primary medical care for all ages in beautiful Fort Langley. We work together as a cohesive healthcare…
Added 3 hours ago
NB
AVP & Regional Lead, Western Canada Advisory Group
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Added 3 hours ago
NB
CONSEILLER, STRATEGIE RETRAITE
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Mont-Royal, QC
- Full-time
Bachelor’s degree in a relevant field (finance, financial planning, administration or related field)
Added 3 hours ago
NB
Branch Administrator
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AB · Edmonton, AB
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Added 3 hours ago
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Exposure to Microsoft Purview administration, Entra ID group, and licensing operations.
Added 4 hours ago
FB
Janitor
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London, ON
- From $17.8 CAD / hour
- Full-time
Deliver friendly and engaging customer service that supports Farm Boy’s commitment to the best fresh shopping experience.
Added 4 hours ago
G
Account Manager
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Montreal, QC
- Full-time
…professionals, ensuring efficient operations and the proper administration of each…
Added 4 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Full-time
Added 4 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Vaughan, ON
- Full-time
Maintains wage administration within SLPH guidelines
Added 4 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
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- Internship
…multidisciplinary team the Unit Assistant provides supportive service to patients, nursing staff and physicians and works in cooperation with other departments with the hospital as well as…

Savvital

Bilingual Insurance CSR (Mandarin/ Cantonese)

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 3, 2026

Original job description

ABOUT THE COMPANY

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market, enabling them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that add real capacity to a client's workday.

Our mission is to provide affordable solutions to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.

ABOUT THE ROLE

We are looking for a Bilingual Insurance CSR who is fluent in Cantonese or Mandarin, along with professional-level English communication skills, to join our team and support one of our international clients in the insurance industry.

The ideal candidate will be responsible for assisting customers with insurance-related inquiries, handling policy servicing requests, coordinating with insurance carriers, and ensuring a smooth customer experience. Since the client serves a large Chinese-speaking customer base, strong spoken Cantonese is highly preferred, while Mandarin-speaking candidates will also be considered.

This role requires someone who is confident handling phone conversations, detail-oriented when managing policy information, and comfortable communicating in both Chinese and English.

KEY RESPONSIBILITIES

Customer Support: Handle incoming customer calls, respond to inquiries, and provide assistance with routine insurance-related requests.
Policy Servicing: Process policy changes, including adding or removing vehicles and drivers, and updating customer information.
Insurance Quoting: Assist with preparing insurance quotes and gathering the necessary information for policy applications.
Carrier Coordination: Communicate with insurance carriers in English to request information, process changes, and follow up on policy-related matters.
Call Management: Direct incoming calls to the appropriate team members or departments when required.
Customer Communication: Assist Cantonese- or Mandarin-speaking customers while ensuring clear and professional communication in English with internal teams and carriers.
Documentation: Maintain accurate customer records, document interactions, and update policy information in the agency management system.
Follow-Ups: Ensure timely follow-up on customer requests, policy changes, and pending service matters.
System Management: Use agency management software and carrier portals to manage customer information and process routine service requests.

REQUIREMENTS

Fluency in spoken Cantonese or Mandarin is required. Cantonese is strongly preferred.
Professional-level English communication skills, particularly for speaking with insurance carriers and handling written correspondence.
Previous experience in customer service, call center operations, client support, or an administrative role.
Strong phone etiquette and confidence handling customer conversations.
Excellent attention to detail when managing customer records and policy information.
Ability to handle multiple requests while maintaining accuracy and organization.
Strong problem-solving skills and a customer-focused approach.
Comfortable learning new software, agency management systems, and carrier portals.
Availability to work the full required schedule in Pacific Time.
A stable internet connection and a quiet, professional remote working environment.

PREFERRED QUALIFICATIONS

Previous experience in the insurance industry, particularly Personal Lines insurance.
Familiarity with auto and home insurance policies, endorsements, and policy servicing.
Experience handling vehicle or driver additions and removals, policy changes, and insurance quotations.
Previous experience using HawkSoft or other Agency Management Systems (AMS).
Familiarity with insurance carrier portals and policy administration processes.
Fluency in both Cantonese and Mandarin.

Note: Direct insurance experience is preferred but not mandatory. Candidates with strong bilingual communication skills and relevant customer service experience will also be considered.

WORKING HOURS

Employment Type: Full-time
Working Hours: 9:00 AM – 6:00 PM Pacific Time (PT), Monday to Friday

COMPENSATION & BENEFITS

Base Salary: Market Competitive.
Allowances: Internet, Electricity, Wellbeing.
Performance Bonuses: Performance-based incentives and company-wide success bonuses.
Annual Review: Annual bonus and performance increments.

IDEAL CANDIDATE

The ideal candidate is a confident bilingual communicator who can comfortably switch between Cantonese or Mandarin and English, provide reliable customer support, and manage routine policy servicing tasks with accuracy. They should be proactive, organized, and capable of learning insurance systems and processes quickly.

If you have strong language skills, a customer-first mindset, and an interest in building your experience in the insurance industry, we encourage you to apply!

Apply About employer

More about this job

Responsibilities

The role involves assisting customers with insurance inquiries, processing policy changes, and coordinating with insurance carriers. You will also be responsible for maintaining accurate customer records and managing incoming calls in a professional manner.

Requirements

Candidates must be fluent in Cantonese or Mandarin and possess professional-level English communication skills. Previous experience in customer service, call center operations, or administrative roles is required, with a preference for insurance industry experience.

Skills

Cantonese
Mandarin
English
Customer service
Insurance policy servicing
Insurance quoting
Carrier coordination
Call management
Documentation
Agency management systems
Problem-solving
Attention to detail
Communication
Time management
Data entry

Benefits

Internet allowance
Electricity allowance
Wellbeing allowance
Performance bonuses
Company-wide success bonuses
Annual performance increments

Remote locations

Toronto, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Bilingual
Cantonese
Mandarin
Policy Servicing
Auto Insurance
Home Insurance
HawkSoft
Agency Management System
Carrier Portals
Remote Work
Call Center
Client Support
Insurance Quoting
Documentation
Data Management
Communication Skills
Administrative Support
Personal Lines Insurance

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