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Added 13 mins ago
CO
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- Full-time
…hiring teams, and we have fun along the way. Our culture and people are integral to our growth and success and this Manager will spearhead our efforts in recruiting professional and…
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Added 28 mins ago
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Closed listing

SC Johnson Professional® Canada

Senior Customer Service Representative

Brantford, ON, Canada

The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD. · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD.
Job type: Full-time
Closing date: Nov 1, 2026
Experience: 3+ years of Administrative Support OR Customer Service experience
Posting language: English
Posted: Oct 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional® is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

About The Role

From our Brantford, Canada office, this role serves as the trusted voice for our customers by delivering responsive, professional, and solution‑focused support. Working closely with teams across SC Johnson Professional, the position ensures clear communication, efficient issue resolution, and a customer‑first experience in every interaction.

Key Responsibilities

Enter sales orders and credit note requests for designated accounts into SAP network computer system
Enter customer / distributor orders and answer or refer queries regarding pricing and shipping details for designated accounts.
Issuing return orders and managing follow-ups
Complete Sample orders for sales staff stock.
Ensure all back-orders and errors are rectified to the satisfaction of customers/distributors and company policy for designated accounts.
Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
Respond to general website inquiries
Assist with pricing updates and associated communication.
Must become familiar with the rules and safety programs applicable, follow prescribed health and safety policies and procedures and participate in the process of identifying, reporting and assisting in eliminating risks to health and safety in the workplace.

Required Experience You’ll Bring

Grade 12 or equivalency gained through alternate education
3+ years of Administrative Support OR Customer Service experience

Preferred Experiences And Skills

SAP S4 Hanna Experience
Knowledge of SC Johnson Professional products and product codes, delivery and pricing terms. Knowledge of competition's products helpful. (Gained through experience.)
Computer skills in company-personalized computer software programs, acquired through on-site training
Organizational skills to ensure filing is completed accurately
Interpersonal skills to screen calls and deal with or refer queries/complaints/orders from distributors/customers in person and/or telephone
Listening and verbal communication skills
Written communication skills for responding to customer inquiries
Good knowledge of spelling, punctuation and grammar to proofread and edit work (own and others)
Exceptional conflict resolution, negotiation and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Can remain calm and solution-focused when managing urgent or complex issues
Ability to deal with customers sensitively, tactfully, diplomatically and professionally at all times

Job Requirements

Full-time position, hours are 8:30 a.m. to 4:30 p.m.
Office work environment, Brantford, ON office; 1 day remote assigned by Supervisor
This position is not eligible for relocation

The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate, and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization.

SC Johnson & Son Inc., SC Johnson Professional, and SC Johnson Lifestyle Brands is committed to accessibility in its workplace and recruitment processes for persons with disabilities. If you require accommodation in order to participate in this recruitment process, please contact Human Resources.

About employer

More about this job

Responsibilities

Enter and manage customer and distributor orders, credit note requests, returns, samples, and follow-ups using SAP and related systems. Resolve order errors and back-orders, respond to customer inquiries, support pricing updates, and provide professional, solution-focused service.

Requirements

Requires Grade 12 or equivalent and at least three years of administrative support or customer service experience. Preferred qualifications include SAP S/4HANA experience, strong communication and organizational skills, and the ability to handle customer concerns tactfully and resolve complex issues.

Skills

Customer Service
Administrative Support
Order Entry
SAP
CRM
Sales Logix
Issue Resolution
Conflict Resolution
Negotiation
Objection Handling
Written Communication
Verbal Communication
Listening
Organization
Interpersonal Skills
Proofreading

Benefits

Profit Sharing
Short-Term Incentives
Long-Term Incentives

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administrative Support
SAP
SAP S/4HANA
Sales Logix
CRM
Order Entry
Credit Notes
Return Orders
Sample Orders
Pricing Updates
Shipping Details
Back-Order Management
Customer Inquiries
Distributor Support
Issue Resolution
Conflict Resolution
Negotiation
Objection Handling
Health And Safety
Skincare Products
Cleaning Products
Hygiene Products
Industrial Markets
Healthcare
Hospitality
Retail

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