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Added 6 mins ago
AC
Gérant 1090
Alimentation Couche-Tard
Levis, QC
- Full-time
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 6 mins ago
FH
Scheduler Home Support Services Abbotsford
Fraser Health Authority
Abbotsford, BC
- $30.61 to $32.39 CAD / hour
- Other
Under the general supervision of the Manager or designate, coordinates and maintains the scheduling of designated Home Health/Home Support (HH/HS) staff to ensure provision of services to…
Added 6 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…part of our team-based approach to medicine. Dedicated Office Manager and off-site billing manager to manage your shifts in a very pain free manner, so that all of your time is spent with…
Added 6 mins ago
SR
Business & Marketing Development Manager
ServiceMaster Restore of Fraser Valley
Abbotsford, BC
- Full-time
Prepare and deliver bi-weekly report to General Manager on the Friday prior to the PM meeting on Tuesdays.
Added 6 mins ago
SR
Marketing & Business Development Associate
ServiceMaster Restore of Fraser Valley
Abbotsford, BC
- Full-time
Prepare and deliver bi-weekly report to General Manager on the Friday prior to the PM meeting on Tuesdays.
Added 21 mins ago
WC
Service and Support Representative - Edmonton, AB
Wurth Canada
AB · Edmonton, AB
- Full-time
Communication: Attend district sales meetings, town halls, and other relevant meetings as required. Provide daily reports to direct manager on work completed for the day.
Added 21 mins ago
WC
National Key Account Manager (Auto)
Wurth Canada
Guelph, ON
- Full-time
This position is ideally located in the greater GTA and surrounding area. As a National Key Account Manager, you will contribute to our long-term business growth strategy for Wurth Canada.
Added 21 mins ago
BC
Systems Delivery Project Manager RSSOM
Bechtel Corporation
Toronto, ON
- Other
In the role of Systems Delivery Project Manager RSSOM (Rolling Stock, Systems, and O&M), you will be responsible for oversight of engineering and construction services throughout the…
Added 21 mins ago
SF
Showroom Assistant
Smitty’s Furniture
Barrie, ON
- Part-time
…Showroom Assistant supports this vision by supporting the Showroom Manager and store team in ensuring that every customer who enters the store is given the best possible customer…
Added 21 mins ago
SF
Assistant Showroom Manager
Smitty’s Furniture
Kitchener, ON
- Full-time
Rooted in Smitty’s vision to inspire connections and create warmth in every home, the Assistant Showroom Manager works alongside the Sales team to support the Company’s purpose to ensure…
Added 1 hour ago
WC
(CAN) Day Remodel Associate
Walmart Canada
Mississauga, ON
- Contract
Position Summary...A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist…
Added 1 hour ago
SC
Superviseur de territoire | Market Manager
Service Corporation International
Longueuil, QC
- Full-time
Added 1 hour ago
MB
Front of House Supervisor
Montanas BBQ & Bar
Calgary, AB
- Full-time
Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for…
Added 1 hour ago
TP
cleaning service general manager
Twin Phoenix Building Maintenance
Surrey, BC
- Full-time
Added 1 hour ago
SH
Registered Nurse (N2) - Emergency - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
TH
Associé(e) général d'Entrepôt (Centre de dsitribution) - Temps partiel : Jeudi au Samedi
The Home Depot Canada
Montreal, QC
- Part-time
Reports to Operations Manager (OM) or Assistant Manager (AM) depending on location
Added 1 hour ago
SH
Nursing Assistant
Shared Health-Soins Communs
Thompson, MB
- Full-time
Site: Shared Health - Thompson General Hospital
Added 1 hour ago
SH
Clinical Team Leader - Crisis Services
Shared Health-Soins Communs
Winnipeg, MB
- Internship
Under the general supervision of the Manager, Crisis Response Services, Adult Mental Health, the incumbent is responsible for overseeing the day to day operations of the Mobile Crisis…
Added 1 hour ago
SH
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, Registered Nurse, Registered Psychiatric Nurse, and/or Licensed Practical nurse, the Health Care Aide acts as a member of the…
Added 1 hour ago
SH
Disability Management Coordinator
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Manager, Occupational Health & Safety, and while demonstrating a commitment to the Mission, Values, and Management Philosophy of St. Boniface Hospital,…
Added 1 hour ago
SH
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Clinical Manager, the Registered Nurse (RN), the Registered Psychiatric Nurse (RPN), and/or the Licensed Practical Nurse (LPN), the Health Care Aide…
Added 1 hour ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
SH
Health Care Aide
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 1 hour ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
SH
Licensed Practical Nurse (LPN) - Resource Team MNU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…

SC Johnson

Senior Customer Service Representative

Brantford, ON, Canada
CAN - Brantford, Canada

The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD. · Full-time

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Job details

Pay: The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD.
Job type: Full-time
Apply by: Nov 30, 2026
Experience: 3+ years of Administrative Support OR Customer Service experience
Posting language: English
Posted: Oct 2, 2026

Original job description

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional® is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

ABOUT THE ROLE

From our Brantford, Canada office, this role serves as the trusted voice for our customers by delivering responsive, professional, and solution‑focused support. Working closely with teams across SC Johnson Professional, the position ensures clear communication, efficient issue resolution, and a customer‑first experience in every interaction.

KEY RESPONSIBILITIES

Enter sales orders and credit note requests for designated accounts into SAP network computer system
Enter customer / distributor orders and answer or refer queries regarding pricing and shipping details for designated accounts.
Issuing return orders and managing follow-ups
Complete Sample orders for sales staff stock.
Ensure all back-orders and errors are rectified to the satisfaction of customers/distributors and company policy for designated accounts.
Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
Respond to general website inquiries
Assist with pricing updates and associated communication.
Must become familiar with the rules and safety programs applicable, follow prescribed health and safety policies and procedures and participate in the process of identifying, reporting and assisting in eliminating risks to health and safety in the workplace.

REQUIRED EXPERIENCE YOU’LL BRING

Grade 12 or equivalency gained through alternate education
3+ years of Administrative Support OR Customer Service experience

PREFERRED EXPERIENCES AND SKILLS

SAP S4 Hanna Experience
Knowledge of SC Johnson Professional products and product codes, delivery and pricing terms. Knowledge of competition's products helpful. (Gained through experience.)
Computer skills in company-personalized computer software programs, acquired through on-site training
Organizational skills to ensure filing is completed accurately
Interpersonal skills to screen calls and deal with or refer queries/complaints/orders from distributors/customers in person and/or telephone
Listening and verbal communication skills
Written communication skills for responding to customer inquiries
Good knowledge of spelling, punctuation and grammar to proofread and edit work (own and others)
Exceptional conflict resolution, negotiation and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Can remain calm and solution-focused when managing urgent or complex issues
Ability to deal with customers sensitively, tactfully, diplomatically and professionally at all times

JOB REQUIREMENTS

Full-time position, hours are 8:30 a.m. to 4:30 p.m.
Office work environment, Brantford, ON office; 1 day remote assigned by Supervisor
This position is not eligible for relocation

The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate, and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization.

SC Johnson & Son Inc., SC Johnson Professional, and SC Johnson Lifestyle Brands is committed to accessibility in its workplace and recruitment processes for persons with disabilities. If you require accommodation in order to participate in this recruitment process, please contact Human Resources.

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More about this job

Responsibilities

The role involves managing sales orders, credit note requests, and customer inquiries within the SAP system to ensure efficient issue resolution. Additionally, the position requires maintaining customer records in CRM software and providing professional, solution-focused support to distributors and customers.

Requirements

Candidates must have at least 3 years of administrative or customer service experience and a Grade 12 education or equivalent. Proficiency in SAP S4 Hanna and strong communication and conflict resolution skills are highly preferred.

Skills

Sales order entry
Customer support
SAP S4 Hanna
CRM
Conflict resolution
Negotiation
Objection handling
Communication
Problem solving
Data entry
Proofreading
Time management
Interpersonal skills
Administrative support
Attention to detail

Benefits

Profit sharing
Short-term incentive
Long-term incentives

Visa sponsorship

Not detected in the job text

Keywords

SAP S4 Hanna
CRM
Sales Logix
Customer Service
Administrative Support
Order Management
Credit Notes
Pricing
Shipping
Data Entry
Conflict Resolution
Negotiation
Objection Handling
Health and Safety
Professional Support
Distributor Relations
Inventory Management
Communication
Proofreading
Documentation

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