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Added 2 hours ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
If you want the chance to join one of the best retail teams in the industry, enhance your skill set, learn from experts and advance your career, this is the place to be
Added 3 hours ago
WC
Cashier
Walmart Canada
Saskatoon, SK
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 3 hours ago
WC
(CAN) Cashier
Walmart Canada
Listowel, ON
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 3 hours ago
WC
(CAN) Cashier
Walmart Canada
Listowel, ON
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 3 hours ago
WC
(CAN) Cashier
Walmart Canada
New Westminster, BC
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 5 hours ago
LC
Beauty Manager, Hourly Part Time Day
Loblaw Companies Limited
London, ON
- Part-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 5 hours ago
FE
Account Manager
Four Eyes Financial
Moncton, NB
- Full-time
Four Eyes Financial is uniquely positioned to be North America’s #1 provider of retail investment advisor technology. We are experiencing significant growth and require the talents of an…
Added 7 hours ago
CF
Inside Sales and Service Representative
Calgary Fasteners Tool
Nanaimo, BC
- Up to $21.54 CAD / hour
2 to 3 years of customer service experience in the same or similar Industry is a definite asset.
Added 7 hours ago
BS
Food Service Area Supervisor
Bento Sushi
Ottawa, ON
- Up to $50,000 CAD / year
- Full-time
Execution of new store openings and implementation of new product/program roll-outs.
Added 7 hours ago
BS
Regional Manager (Food Service)
Bento Sushi
Ottawa, ON
- Up to $60,000 CAD / year
- Full-time
The Franchise Regional Manager will oversee the operations of franchise stores within a designated region in Ottawa. This role ensures that franchisees meet Bento's operational standards,…
Added 9 hours ago
WC
(CAN) Cashier PT
Walmart Canada
Owen Sound, ON
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 9 hours ago
WC
(CAN) Caissier
Walmart Canada
Sept-Îles, QC
- Contract
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 10 hours ago
SE
Manager, Product Management (Mobile Enhancements)
Samsung Electronics
Mississauga, ON
- Full-time
Employee Referral program- we want great talent like you!
Added 10 hours ago
SJ
Senior Customer Service Representative
SC Johnson
Brantford, ON · CAN - Brantford
- Full-time
Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
Added 10 hours ago
L
Financial Service Representative - LendDirect Office 1561
LendDirect
Halifax, NS
- Full-time
…across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing…
Added 10 hours ago
FN
Trade Marketing Manager
Far Niente LLC
Oakville, ON
- Full-time
Trade Marketing Manager, Far Niente Wine Estates
Added 11 hours ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 12 hours ago
R
Associate Wealth Advisor / Financial Planner
RBC
Vancouver, BC
- Full-time
The ideal candidate will be a natural relationship manager with a financial planning background who enjoys working with clients directly.
Added 12 hours ago
R
Client Advisor
RBC
Richibucto, NB
- Part-time
Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
Added 12 hours ago
7
Store Leader (Manager) Trainee
7-Eleven
Terrace, BC
- Full-time
…can boast about having the best store management teams in the industry. If you enjoy working as part of a management team and have previous supervisory experience, we would love the…
Added 13 hours ago
S
Assistant Department Manager, Deli
Save-On-Foods
Burnaby, BC · Cameron - Burnaby BC
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 13 hours ago
S
Assistant Department Manager, Meat
Save-On-Foods
Langley (District), BC · Langley - Downtown - Langley BC
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 13 hours ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
Added 13 hours ago
FT
Service Manager, Edson
Fountain Tire
Edson, AB
- Other
Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance…
Added 15 hours ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
2 years of experience in the retail industry.

SC Johnson

Senior Customer Service Representative

Brantford, ON, Canada
CAN - Brantford, Canada

The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD. · Full-time

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Job details

Pay: The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD.
Job type: Full-time
Apply by: Nov 30, 2026
Experience: 3+ years of Administrative Support OR Customer Service experience
Posting language: English
Posted: Oct 2, 2026

Original job description

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional® is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

ABOUT THE ROLE

From our Brantford, Canada office, this role serves as the trusted voice for our customers by delivering responsive, professional, and solution‑focused support. Working closely with teams across SC Johnson Professional, the position ensures clear communication, efficient issue resolution, and a customer‑first experience in every interaction.

KEY RESPONSIBILITIES

Enter sales orders and credit note requests for designated accounts into SAP network computer system
Enter customer / distributor orders and answer or refer queries regarding pricing and shipping details for designated accounts.
Issuing return orders and managing follow-ups
Complete Sample orders for sales staff stock.
Ensure all back-orders and errors are rectified to the satisfaction of customers/distributors and company policy for designated accounts.
Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
Respond to general website inquiries
Assist with pricing updates and associated communication.
Must become familiar with the rules and safety programs applicable, follow prescribed health and safety policies and procedures and participate in the process of identifying, reporting and assisting in eliminating risks to health and safety in the workplace.

REQUIRED EXPERIENCE YOU’LL BRING

Grade 12 or equivalency gained through alternate education
3+ years of Administrative Support OR Customer Service experience

PREFERRED EXPERIENCES AND SKILLS

SAP S4 Hanna Experience
Knowledge of SC Johnson Professional products and product codes, delivery and pricing terms. Knowledge of competition's products helpful. (Gained through experience.)
Computer skills in company-personalized computer software programs, acquired through on-site training
Organizational skills to ensure filing is completed accurately
Interpersonal skills to screen calls and deal with or refer queries/complaints/orders from distributors/customers in person and/or telephone
Listening and verbal communication skills
Written communication skills for responding to customer inquiries
Good knowledge of spelling, punctuation and grammar to proofread and edit work (own and others)
Exceptional conflict resolution, negotiation and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Can remain calm and solution-focused when managing urgent or complex issues
Ability to deal with customers sensitively, tactfully, diplomatically and professionally at all times

JOB REQUIREMENTS

Full-time position, hours are 8:30 a.m. to 4:30 p.m.
Office work environment, Brantford, ON office; 1 day remote assigned by Supervisor
This position is not eligible for relocation

The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate, and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization.

SC Johnson & Son Inc., SC Johnson Professional, and SC Johnson Lifestyle Brands is committed to accessibility in its workplace and recruitment processes for persons with disabilities. If you require accommodation in order to participate in this recruitment process, please contact Human Resources.

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More about this job

Responsibilities

The role involves managing sales orders, credit note requests, and customer inquiries within the SAP system to ensure efficient issue resolution. Additionally, the position requires maintaining customer records in CRM software and providing professional, solution-focused support to distributors and customers.

Requirements

Candidates must have at least 3 years of administrative or customer service experience and a Grade 12 education or equivalent. Proficiency in SAP S4 Hanna and strong communication and conflict resolution skills are highly preferred.

Skills

Sales order entry
Customer support
SAP S4 Hanna
CRM
Conflict resolution
Negotiation
Objection handling
Communication
Problem solving
Data entry
Proofreading
Time management
Interpersonal skills
Administrative support
Attention to detail

Benefits

Profit sharing
Short-term incentive
Long-term incentives

Visa sponsorship

Not detected in the job text

Keywords

SAP S4 Hanna
CRM
Sales Logix
Customer Service
Administrative Support
Order Management
Credit Notes
Pricing
Shipping
Data Entry
Conflict Resolution
Negotiation
Objection Handling
Health and Safety
Professional Support
Distributor Relations
Inventory Management
Communication
Proofreading
Documentation

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