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Added 6 mins ago
J
Mi’kmaw Language Coordinator
Jobbe
NL · Newfoundland and Labrador, Canada
- Contract
…Consideration will be given to those applicants who possess equivalent training and experience training and experience. Some knowledge of the Smith Francis Orthography would be considered…
Added 6 mins ago
J
Open Jobs Operations Consultant - Flex
Jobbe
Dartmouth, NS
- Contract
Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.
Added 22 mins ago
A-
Breakthru Beverage Canada | Gestionnaire de territoire – Grand Montréal
A3 - Les agences de vins, bières et spiritueux
Montreal, QC
- Contract
As a Territory Manager, you will be responsible for meeting or exceeding pre-determined service expectations while promoting product and fulfilling route management objectives. Through…
Added 1 hour ago
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Driver Merchandiser
Coca-Cola Canada Bottling Limited
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- Full-time
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MJ
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Manufacturing Job Site
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- Full-time
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Added 1 hour ago
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Manufacturing Job Site
Moncton, NB
- Full-time
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Added 5 hours ago
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FX Supervisor, CG (Feature)
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- Full-time
WildBrain is looking for an FX Supervisor, CG (Feature) to join our team!
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Under the general direction of the Laboratory Supervisor/Manager/Director or Designate, the Charge Medical Laboratory Technologist is responsible for the daily operation of their section of…
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Little Chief Restaurant Supervisor
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Calgary, AB
- Full-time
Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a…
Added 6 hours ago
GE
Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 6 hours ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 6 hours ago
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Registered Practical Nurse (RPN) Supervisor
SOAR Community Services
Brantford, ON
- Up to $33.93 CAD / hour
- Full-time
We are recruiting for a Full Time Registered Practical Nurse (RPN) Supervisor. This role is a vital part of our Withdrawal Management and Treatment Services, supporting staff and clients…
Added 6 hours ago
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Service Technician
Savaria Corporation
Toronto, ON
- $50,000 to $70,000 CAD / year
Other duties as assigned by the Supervisor or Manager from time to time.
Added 7 hours ago
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Maintenance Supervisor - Nights
Hartmann Canada Inc
Brantford, ON
- $90,000 to $130,000 CAD / year
The Maintenance Supervisor is a crucial role to the success within the Maintenance department. Working closely with the Maintenance Manager and Operations team, the successful candidate…
Added 8 hours ago
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Supervisor, Clinical Program Casual
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Toronto, ON
- $43.27 to $57.69 CAD / hour
Reporting to the Clinical Director, the Supervisor, Clinical Programs plays a key role in supporting a team of clinicians, providing supervision, guidance, and coaching to ensure the…
Added 8 hours ago
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EarlyON Supervisor Quality and Experience
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Kitchener, ON · ON
- Up to $75,000 CAD / year
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Added 8 hours ago
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Draftsperson
BV GLAZING
Niagara Falls, ON
- $70,000 to $90,000 CAD / year
- Full-time
Uphold excellence through training, education and innovation.
Added 8 hours ago
UB
Full Time Store Supervisor | Victoria
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Victoria, BC
- $18.6 to $23.6 CAD / hour
- Full-time
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Added 8 hours ago
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Full-Time Store Supervisor | Argentia
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Mississauga, ON
- $18.75 to $23.75 CAD / hour
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Added 9 hours ago
TH
Department Supervisor Full-Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
…and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development…
Added 9 hours ago
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Shipper/Receiver
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AB · Edmonton, AB
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Communicates directly with the Branch Manager on any department requirements for training, supplies or maintenance
Added 10 hours ago
TO
Cook (Casual)
THE ONEILL CENTRE
Niagara-on-the-Lake, ON
- Part-time
Cook reports to Food Services Manager/ Food Services Supervisor and is expected to demonstrate commitment to resident safety by providing high-quality care in accordance with the…
Added 11 hours ago
Charge Laboratory Technologist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Laboratory Supervisor/Manager/Director or Designate, the Charge Medical Laboratory Technologist is responsible for the daily operation of their section of…
Added 12 hours ago
AI
HVAC Services Supervisor
Ainsworth Inc
Winnipeg, MB
- Full-time
Provide technical assistance, training, development, motivation and leadership to the team.
Added 14 hours ago
MJ
Compounding Manager
Manufacturing Job Site
Markham, ON
- Full-time
The Compounding Manager is responsible for managing and overseeing all compounding activities to ensure batches are produced safely, efficiently, and in accordance with approved formulas,…

SC Johnson

Senior Customer Service Representative

Brantford, ON, Canada
CAN - Brantford, Canada

The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD. · Full-time

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Job details

Pay: The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD.
Job type: Full-time
Apply by: Nov 30, 2026
Experience: 3+ years of Administrative Support OR Customer Service experience
Posting language: English
Posted: Oct 2, 2026

Original job description

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional® is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

ABOUT THE ROLE

From our Brantford, Canada office, this role serves as the trusted voice for our customers by delivering responsive, professional, and solution‑focused support. Working closely with teams across SC Johnson Professional, the position ensures clear communication, efficient issue resolution, and a customer‑first experience in every interaction.

KEY RESPONSIBILITIES

Enter sales orders and credit note requests for designated accounts into SAP network computer system
Enter customer / distributor orders and answer or refer queries regarding pricing and shipping details for designated accounts.
Issuing return orders and managing follow-ups
Complete Sample orders for sales staff stock.
Ensure all back-orders and errors are rectified to the satisfaction of customers/distributors and company policy for designated accounts.
Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
Respond to general website inquiries
Assist with pricing updates and associated communication.
Must become familiar with the rules and safety programs applicable, follow prescribed health and safety policies and procedures and participate in the process of identifying, reporting and assisting in eliminating risks to health and safety in the workplace.

REQUIRED EXPERIENCE YOU’LL BRING

Grade 12 or equivalency gained through alternate education
3+ years of Administrative Support OR Customer Service experience

PREFERRED EXPERIENCES AND SKILLS

SAP S4 Hanna Experience
Knowledge of SC Johnson Professional products and product codes, delivery and pricing terms. Knowledge of competition's products helpful. (Gained through experience.)
Computer skills in company-personalized computer software programs, acquired through on-site training
Organizational skills to ensure filing is completed accurately
Interpersonal skills to screen calls and deal with or refer queries/complaints/orders from distributors/customers in person and/or telephone
Listening and verbal communication skills
Written communication skills for responding to customer inquiries
Good knowledge of spelling, punctuation and grammar to proofread and edit work (own and others)
Exceptional conflict resolution, negotiation and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Can remain calm and solution-focused when managing urgent or complex issues
Ability to deal with customers sensitively, tactfully, diplomatically and professionally at all times

JOB REQUIREMENTS

Full-time position, hours are 8:30 a.m. to 4:30 p.m.
Office work environment, Brantford, ON office; 1 day remote assigned by Supervisor
This position is not eligible for relocation

The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate, and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization.

SC Johnson & Son Inc., SC Johnson Professional, and SC Johnson Lifestyle Brands is committed to accessibility in its workplace and recruitment processes for persons with disabilities. If you require accommodation in order to participate in this recruitment process, please contact Human Resources.

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More about this job

Responsibilities

The role involves managing sales orders, credit note requests, and customer inquiries within the SAP system to ensure efficient issue resolution. Additionally, the position requires maintaining customer records in CRM software and providing professional, solution-focused support to distributors and customers.

Requirements

Candidates must have at least 3 years of administrative or customer service experience and a Grade 12 education or equivalent. Proficiency in SAP S4 Hanna and strong communication and conflict resolution skills are highly preferred.

Skills

Sales order entry
Customer support
SAP S4 Hanna
CRM
Conflict resolution
Negotiation
Objection handling
Communication
Problem solving
Data entry
Proofreading
Time management
Interpersonal skills
Administrative support
Attention to detail

Benefits

Profit sharing
Short-term incentive
Long-term incentives

Visa sponsorship

Not detected in the job text

Keywords

SAP S4 Hanna
CRM
Sales Logix
Customer Service
Administrative Support
Order Management
Credit Notes
Pricing
Shipping
Data Entry
Conflict Resolution
Negotiation
Objection Handling
Health and Safety
Professional Support
Distributor Relations
Inventory Management
Communication
Proofreading
Documentation

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