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Added 1 hour ago
CC
Business Development Manager
Carlson Construction Ltd.
AB · Edmonton, AB
- Full-time
We have an opportunity for a Business Development Manager in our Edmonton office! We are proud of our remarkable Carlson team, and we are seeking an individual who leads by example and who…
Added 1 hour ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 1 hour ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
The Regional Manager – Canada West is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of sales and customer centric KPI’s in all the…
Added 1 hour ago
WR
Nurse 2 - HC DS Nursing St James
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Registered Nurse (RN) provides nursing…
Added 2 hours ago
CI
Preventive Medicine (Public Health Services)
Calian in Space & Technology
Kingston, ON
- Full-time
…travel (locally and off base to other work locations within the unit’s area of responsibility) in the conduct of their…
Added 3 hours ago
B
Branch Manager in Training
BMO
Montreal, QC
- Full-time
Plans and controls unit operating expenses in accordance with forecasts.
Added 3 hours ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 3 hours ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 3 hours ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 3 hours ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 3 hours ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 3 hours ago
SH
General Duty Nurse (N2) - Emergency
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 3 hours ago
SH
Charge Laboratory Technologist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Laboratory Supervisor/Manager/Director or Designate, the Charge Medical Laboratory Technologist is responsible for the daily operation of their section of…
Added 3 hours ago
WR
Nurse 2 -HC DS Nursing St James
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Registered Nurse (RN) provides nursing…
Added 4 hours ago
SH
Facility Patient Care Manager
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Department / Unit: Nursing Supervisor - Adults
Added 4 hours ago
SH
Social Worker (BSW)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Manager, the incumbent is responsible for:
Added 4 hours ago
SH
General Duty Nurse (N2) - Women's Health Mother Baby Unit
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 5 hours ago
S
Rotating Equipment Manager
Shell
Scotford, AB
- Full-time
The Rotating Equipment Manager provides technical leadership across rotating equipment disciplines, driving the implementation of programs that enhance equipment performance and…
Added 5 hours ago
S
Asset Integrity Manager
Shell
Scotford, AB
- Full-time
The Asset Integrity Manager is responsible for overseeing and ensuring the effectiveness of the Pressure Equipment Integrity Management system to minimize process safety and reliability…
Added 5 hours ago
Compliance Assurance Lead
Government of Alberta
Peace River, AB
Reporting to the Compliance Manager (CM) this position provides leadership as the most senior peer to the regional compliance team comprised of inspectors and investigators. This position…
Added 6 hours ago
EH
Registered Nurse (RN) CAS
Edgewood Health Network Inc
Head of Jeddore, NS
- $40 to $49.06 CAD / hour
Maintain a therapeutic environment on the unit conducive to the client learning productive patterns of living.
Added 6 hours ago
MC
Assistant Project Manager - Heavy Civil
Morgan Construction & Environmental Ltd.
AB
- Other
Support the Project Manager in the planning, management and execution of assigned projects for Time and Material, Unit Price, or Lump Sum construction projects with the objective of…
Added 7 hours ago
FH
Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS), Inpatient Psychiatry Unit - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Full-time
Job Classification for CGH and BH is DC2; Bargaining Unit: BCNU
Added 7 hours ago
Registered Nurse - Surgical Services - Surgical Specialty Unit - Burnaby Hospital
Fraser Health
Burnaby, BC
We are currently looking to fill a Casual opportunity for a Registered Nurse, Surgical Services to join the Surgical Specialty Unit at Burnaby Hospital located in Burnaby, B.C.
Added 7 hours ago
FH
Clinical Nurse Educator, Long Term Care & Assisted Living - Burnaby
Fraser Health
Burnaby, BC
- Full-time
…The Clinical Nurse Educator performs their duties within a unit, hospital, program and/or regional focus and may be required to work at multiple sites across Fraser…

SC Johnson

Senior Customer Service Representative

Brantford, ON, Canada
CAN - Brantford, Canada

The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD. · Full-time

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Job details

Pay: The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD.
Job type: Full-time
Apply by: Nov 30, 2026
Experience: 3+ years of Administrative Support OR Customer Service experience
Posting language: English
Posted: Oct 2, 2026

Original job description

Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional® is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

ABOUT THE ROLE

From our Brantford, Canada office, this role serves as the trusted voice for our customers by delivering responsive, professional, and solution‑focused support. Working closely with teams across SC Johnson Professional, the position ensures clear communication, efficient issue resolution, and a customer‑first experience in every interaction.

KEY RESPONSIBILITIES

Enter sales orders and credit note requests for designated accounts into SAP network computer system
Enter customer / distributor orders and answer or refer queries regarding pricing and shipping details for designated accounts.
Issuing return orders and managing follow-ups
Complete Sample orders for sales staff stock.
Ensure all back-orders and errors are rectified to the satisfaction of customers/distributors and company policy for designated accounts.
Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
Respond to general website inquiries
Assist with pricing updates and associated communication.
Must become familiar with the rules and safety programs applicable, follow prescribed health and safety policies and procedures and participate in the process of identifying, reporting and assisting in eliminating risks to health and safety in the workplace.

REQUIRED EXPERIENCE YOU’LL BRING

Grade 12 or equivalency gained through alternate education
3+ years of Administrative Support OR Customer Service experience

PREFERRED EXPERIENCES AND SKILLS

SAP S4 Hanna Experience
Knowledge of SC Johnson Professional products and product codes, delivery and pricing terms. Knowledge of competition's products helpful. (Gained through experience.)
Computer skills in company-personalized computer software programs, acquired through on-site training
Organizational skills to ensure filing is completed accurately
Interpersonal skills to screen calls and deal with or refer queries/complaints/orders from distributors/customers in person and/or telephone
Listening and verbal communication skills
Written communication skills for responding to customer inquiries
Good knowledge of spelling, punctuation and grammar to proofread and edit work (own and others)
Exceptional conflict resolution, negotiation and objection handling skills
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Can remain calm and solution-focused when managing urgent or complex issues
Ability to deal with customers sensitively, tactfully, diplomatically and professionally at all times

JOB REQUIREMENTS

Full-time position, hours are 8:30 a.m. to 4:30 p.m.
Office work environment, Brantford, ON office; 1 day remote assigned by Supervisor
This position is not eligible for relocation

The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 42,921.00 CAD - 56,334.00 CAD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate, and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization.

SC Johnson & Son Inc., SC Johnson Professional, and SC Johnson Lifestyle Brands is committed to accessibility in its workplace and recruitment processes for persons with disabilities. If you require accommodation in order to participate in this recruitment process, please contact Human Resources.

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More about this job

Responsibilities

The role involves managing sales orders, credit note requests, and customer inquiries within the SAP system to ensure efficient issue resolution. Additionally, the position requires maintaining customer records in CRM software and providing professional, solution-focused support to distributors and customers.

Requirements

Candidates must have at least 3 years of administrative or customer service experience and a Grade 12 education or equivalent. Proficiency in SAP S4 Hanna and strong communication and conflict resolution skills are highly preferred.

Skills

Sales order entry
Customer support
SAP S4 Hanna
CRM
Conflict resolution
Negotiation
Objection handling
Communication
Problem solving
Data entry
Proofreading
Time management
Interpersonal skills
Administrative support
Attention to detail

Benefits

Profit sharing
Short-term incentive
Long-term incentives

Visa sponsorship

Not detected in the job text

Keywords

SAP S4 Hanna
CRM
Sales Logix
Customer Service
Administrative Support
Order Management
Credit Notes
Pricing
Shipping
Data Entry
Conflict Resolution
Negotiation
Objection Handling
Health and Safety
Professional Support
Distributor Relations
Inventory Management
Communication
Proofreading
Documentation

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