Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 2 months ago
R
Manager, New Product Risk
Relay
Remote, Canada
- Full-time
- Remote
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so…
Added 2 months ago
GD
Co-op Winter 2027 DevOps Engineering - 8-16 Months
General Dynamics Missions System International
Ottawa, ON
- Internship
…defence operations. These positions provide hands-on experience with build systems, automated testing, tooling evaluation, and DevOps practices. Students gain exposure to critical software…
Added 2 months ago
Nvidia Omniverse Developer
Eclipse Automation
Cambridge, ON
The Senior NVIDIA Omniverse Developer will work under the Omniverse lead developer to design, build, test, and scale Omniverse-based tools for industrial automation. This person will be…
Added 2 months ago
S
Customer Success Operations Specialist (Gainsight Administrator)
ScalePad
Vancouver, BC
- Full-time
With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been…
Added 2 months ago
MN
Intermediate Software Developer
March Networks
Remote, Canada
- Full-time
- Remote
We are seeking a skilled and motivated Intermediate Software Developer to join our global Developer Experience and Release Engineering team. In this role, you will modernize and optimize…
Added 2 months ago
TA
Manager, Analytics Consulting (Retail/CPG)
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Working familiarity with analytical tools such as Excel, SQL, BI/visualization tools and/or Python.
Added 2 months ago
FR
Lead Machine Learning Engineer - AI Innovation Teams
Fitch Ratings
Toronto, ON
- Full-time
…Fitch Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York,…
Added 2 months ago
Senior Manager, Data Product Management - Bilingual English/Spanish
Scotiabank
Toronto, ON
Experience with data management tools and query languages (e.g., SQL, Python)
Added 2 months ago
Senior Data Engineer, AI & Agents
Appnovation Technologies
Toronto, ON
…domain data for consumption by AI agents, partnering directly with business stakeholders and subject-matter experts. The role centers on building and registering domain-grounded data agents…
Added 2 months ago
GD
System Integration & Test, Intermediate
General Dynamics Missions System International
Calgary, AB
- Full-time
Work with Windows Servers, Networking (routing, VLANs), Microsoft applications, radio secure bearers, voice and data networks, and various automation tools (Python, Squish, Robot…
Added 2 months ago
GD
Co-op January 2027 - Systems Integration, Verification, and Validation - 8-12 months
General Dynamics Missions System International
Calgary, AB
- Internship
Experience with scripting or programming languages such as Python, PowerShell, or Java.
Added 2 months ago
GD
Co-op Winter 2027 - Software Engineering - 4-8 months
General Dynamics Missions System International
Ottawa, ON
- Internship
Experience with programming or scripting languages such as C++, C, Java, or Python.
Added 2 months ago
GD
Co-op Winter 2027 - Systems Integration, Verification, and Validation - 8-12 months
General Dynamics Missions System International
Ottawa, ON
- Internship
Experience with scripting or programming languages such as Python, PowerShell, or Java.
Added 2 months ago
N
Optical Test Automation Co-op/Intern
Nokia
Ottawa, ON
- Full-time
You Must Have:
Added 2 months ago
F
Senior Data Engineer / Ingénieur(e) de données senior
Flinks
Remote, Canada
- Full-time
- Remote
Technical Foundation: Expert SQL and strong Python skills, with the ability to build scalable, maintainable, and well-tested data solutions that support both operational and analytical…
Added 2 months ago
C
Software Engineer (Full Stack) - 6 Month Contract
Citylitics
Remote, Canada
- Contract
- Remote
A full stack developer to modernize an established Django + React web application paying down tech debt on a live, actively-shipping codebase. Alongside that, you'll ship smaller,…
Added 2 months ago
TA
Manager/ Sr. Manager - Analytics Consulting (Canada)
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Strong SQL skills and hands-on experience with analytic tools like R & Python & visualization tools like Qlik or Tableau
Added 2 months ago
P
Senior Full Stack Engineer
Procurify
Remote, Canada
- Full-time
- Remote
You’re a person with a knack for solving some of the most pressing technology challenges in SaaS application development while levelling up the team of engineers around you, and you’re…
Added 2 months ago
RF
Senior Lookdev Artist - Multiple Positions
Rodeo FX
Montreal, QC
- Full-time
With this in mind, employees are expected to work from the studio at least three days per week
Added 2 months ago
Q
Firmware Engineer – SerDes PHY (all levels)
Qualcomm
Toronto, ON
- Full-time
3+ years of work experience with Programming Language such as C, C++, Java, Python, etc.
Added 2 months ago
Q
Digital Design Verification Engineer, Staff
Qualcomm
Toronto, ON
- Full-time
…power world class products. Qualcomm Engineers collaborate with cross-functional groups to determine product execution path. Replacement…
Added 2 months ago
CO
Manager, Strategy Analyst
Capital One
Toronto, ON
- Full-time
Strong analytical skills, with experience using coding and data visualization tools (SQL, Python, Tableau and QuickSight).
Added 2 months ago
Q
Silicon Validation Engineer, Electrical and Optical Systems - (all levels)
Qualcomm
Ottawa, ON
- Full-time
Experience with Python and GIT for the purpose of IC testing, automation, and software version control
Added 2 months ago
AM
IP Post-Silicon Validation Lead
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
…knowledge and skills of the team around you. You are a self-starter with strong analytical and problem-solving skills and are willing to learn and ready to independently drive tasks to…
Added 2 months ago
Architecte de solutions sénior | Sr. Solution Architect, Enterprise Industries
Amazon
Montreal, QC
In this role, you will partner with customers, sales, and cross-functional AWS teams to guide complex technology decisions and accelerate adoption. You will design architectures and build…

ScalePad

Customer Success Operations Specialist (Gainsight Administrator)

Vancouver, BC, V6C 2G8, Canada

Full-time

Apply on scalepad.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

Original job description

Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

About The Role

Make Gainsight the trusted operating system that drives our post sales success

As our Customer Success Operations Specialist, you'll own the hands-on delivery of Gainsight CS across Customer Success, Onboarding / Professional Services, and Support. . This is a builder's role within our broader Revenue Operations organization, working directly with the CS Operations Lead to turn prioritized business needs into solutions that scale.

You'll work deeply in Gainsight - Rules Engine, Data Designer, Journey Orchestrator, Scorecards, Success Plans, CTAs, and playbooks - while keeping data flowing reliably across HubSpot, Zendesk, and Databricks. You'll also extend our stack through APIs, n8n, and AI-assisted automation.

When something doesn't look right, you're the person who gets under the hood, finds the root cause, and fixes it for good.

If you love turning business problems into thoughtful technical solutions and seeing what you build directly improves how customer-facing teams work, you'll thrive here.

What You’ll Own

Get ready to go beyond order-taking. Your strategic responsibilities include:

Take a validated, prioritized requirement and decide the technical approach: gather the detail from the functional team, choose the approach, and recommend the build inside the target-state architecture.
Draft the technical design - tables, rules, data flows, trigger logic - for the Senior Manager to approve. Everything inside the existing architecture is yours to design and ship; architecture changes, new objects, and large modifications go through change-management review together.
Be the technical voice in scoping and discovery sessions: feasibility, effort, options and risks, so decisions get made with the real constraints on the table.
Estimate and phase realistically, and raise risks and blockers early rather than at the deadline.

Own Gainsight CS configuration end to end: Rules Engine, Data Designer, CTAs and playbooks, health scores and scorecards, Success Plans, layouts, and platform upgrades.
Build and maintain Journey Orchestrator programs - outbound journeys, email templates, audiences, triggers, and frequency guardrails.
Configure playbook content and CTA trigger criteria so every signal has an owner and an expected action.
Own the reports and dashboards the CS org runs on day to day, including what belongs on them: dashboards that tell a rep or a team lead where to spend their time, not everything we happen to have data for. You supply the numbers behind leadership's adoption and outcome reporting; you don't carry that narrative.
Build the integrations that feed the stack - CRM ↔ Gainsight, Zendesk → Gainsight, and the Databricks data flows - to the integration strategy CS Ops leadership agrees with RevOps and the data team.
Extend the platform where native features run out: API-based workflows, n8n automations, and AI-assisted scripting.
Protect system integrity: say what's technically possible, push back on hacks that create tech debt or ungoverned fields, and propose the durable version instead. We'd rather hear "not like that, but here's how" than get a workaround.

Own the release: sandbox testing, cutover, data validation, and a rollback plan you'd actually be willing to use.
Own the documentation that ships with every launch - what changed, how it works, and what to do when it doesn't - alongside the standing system documentation: configurations, data dictionaries, and integration maps. Process documentation stays with the teams who run the process; you make sure the technical picture behind it is accurate.
Partner with the Senior Manager, CS Operations and our Enablement team on launch training: you bring the substance and the walkthrough, they run the room.
Watch the weeks after go-live, not just the go-live: monitor programs and data in production, and close the loop on what needs fixing.

First line for "the system is broken" and "the data looks wrong": diagnose to root cause, apply a permanent fix, and document what happened.
Own the ongoing health of the integrations and syncs - catch failures before stakeholders do, and own data hygiene across the CS stack.
Maintain the support-data layer in Gainsight - ticket signals, sentiment, priority, volume - and the datasets the wider team builds on.
Own the AI layer of the stack: data readiness, agent configuration and maintenance, platform AI features, and the guardrails around them.
Turn around small field-level asks quickly - a missing field, a filter change - where they sit inside a project that's already approved. New work arrives scoped and prioritized through CS Ops intake; requests that land on you directly get routed there rather than quietly absorbed.

What we’re looking for

We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

Must-have

Gainsight CS - 2+ years hands-on administration in a SaaS environment: Rules Engine, Data Designer, Journey Orchestrator, Scorecards, Success Plans, CTAs and playbooks. Gainsight certification is a plus
Demonstrated ability to take a scoped project and deliver it independently - estimating realistically, testing before deploy, and flagging risk early rather than at the deadline.
Working knowledge of APIs, data mapping, and SQL; comfort reasoning about data structures and joins.
Experience integrating multiple systems - CRM, support, and data warehouse - and debugging when they disagree. Our CRM is HubSpot; Salesforce integration experience transfers directly and we don't expect prior HubSpot exposure.
Strong troubleshooting instincts: you enjoy untangling data discrepancies and tracing behaviour to a root cause rather than patching symptoms.
Comfort gathering requirements directly from the people who'll use the thing - asking the questions that surface what they actually need, not just what they asked for.
Clear written communication and documentation habits. You can explain a technical constraint to a non-technical stakeholder without losing them or oversimplifying.

Additionally valued

Zendesk familiarity - the support integration and support datasets sit with this role, and admin-level Zendesk experience (triggers, automations, views, macros, SLAs) is a bonus rather than a requirement.
Databricks, Snowflake, or comparable data warehouse experience, and comfort with SQL against it.
iPaaS and scripting: n8n, Workato, Make, Tray.io; Python or JavaScript.
Practical AI usage in an ops context - agents, prompt design, human-in-the-loop design, and evaluating output quality before trusting it.
Governance mindset: permissions, PII handling, change control, incident response, rollback strategies.

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
Support for growing families. Parental leave programs are in place to support you and your family when it matters most.
Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.

Apply on scalepad.bamboohr.com About employer

More about this job

Responsibilities

You will own the end-to-end configuration and administration of Gainsight CS to drive post-sales success across customer-facing teams. This involves building integrations, managing data flows, and creating automated workflows to ensure system integrity and operational efficiency.

Requirements

The role requires at least 2 years of hands-on Gainsight administration experience within a SaaS environment. Candidates must possess strong technical skills in data structures, APIs, and SQL, along with the ability to translate business requirements into scalable technical solutions.

Skills

Gainsight CS
SaaS Administration
Rules Engine
Data Designer
Journey Orchestrator
API Integration
SQL
Data Mapping
HubSpot
Zendesk
Troubleshooting
Requirements Gathering
Technical Documentation
Automation
Data Hygiene
AI Configuration

Benefits

Employee Stock Ownership Plan
RRSP Matching
Parental Leave
Mentorship Programs
Professional Development Budget
Health Benefits
Hybrid Work Stipend

Visa sponsorship

Not detected in the job text

Keywords

Gainsight CS
SaaS
Revenue Operations
HubSpot
Zendesk
Databricks
API
n8n
SQL
Automation
Data Designer
Journey Orchestrator
Scorecards
Success Plans
CTAs
Playbooks
Data Warehouse
AI-assisted automation
Change Management
System Integration
Data Hygiene
Technical Design
Customer Success
Professional Services
Governance
PII Handling
Release Management
Sandbox Testing
Data Dictionary
Integration Maps

Report this job

Work requirements

Jobs in Canada