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Added 16 days ago
National Account Manager, Prestige
Coty
Toronto, ON
$88,000 to $98,000 CAD / year
…various internal departments, such as Category Management, Customer Supply Chain, Marketing and Finance. A team player is required to resolve account issues in a proactive manner to…
Added 26 days ago
Inside Sales Representative (12 month contract)
MiniMed
Brampton, ON
Full-time
…on-going sales support including sales calls, data analysis, customer opportunities, and sales rep…
Added 1 day ago
Food Services Rep
BayCare Health System
St. Joseph's, NL · St Josephs, NL
Part-time
BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our patients, team members, and families by joining our food…
Added 1 day ago
Dedicated Flooring Sales Representative, Protective & Marine
Sherwin-Williams
Vancouver, BC
Develop a strategy to grow business with customers by identifying product solutions and service capabilities to meet customer needs.
Added 2 days ago
Junior Account Executive, New Markets
Valsoft Corporation
Remote, Canada
Remote
BluSynq already has a natural home inside DockMaster's marina customer base. That is not your territory. Yours is everything outside it: independent operators who have never heard of us,…
Added 2 months ago
Sales Operations Manager
ScalePad
Vancouver, BC
Full-time
…providers into strategic advisors through a consistent, scalable Customer Success…
Added 3 days ago
Customer Service Rep FT Hourly
Leons Furniture Limited
NS
Full-time
Leon’s is currently looking for a Full Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is…
Added 3 days ago
Customer Rep-Station
FedEx Canada
Kingston, ON
Part-time
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in…
Added 7 days ago
Senior Manager, Campaign and Product Marketing
veritree
Vancouver, BC
$110,000 to $135,000 CAD / year
Full-time
…narrative, and proof that our Sales, Business Development, and Customer Success teams can carry into the room and defend under scrutiny. Then you hand that story forward: to the campaign…
Added 3 days ago
Tier 2 - Technical Support Representative
Beanfield Technologies Inc.
Toronto, ON
$26 to $28 CAD / hour
Full-time
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer…
Added 5 days ago
Warehouse • Delivery • Automotive Parts Representative • Customer Service
Lordco Auto Parts
Whistler, BC
From $20 CAD / hour
Full-time
Warehouse • Delivery • Automotive Parts Representative • Customer Service
Added 26 days ago
Patient Access Svcs Rep II
BayCare Health System
St. Joseph's, NL · St Josephs, NL
Full-time
Join the team that is revolutionizing health care – BayCare Health System
Added 6 days ago
Customer Service Representative, London- Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
TD
London, ON
Full-time
…whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking…
Added 5 days ago
Customer Service Representative, London- Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis
TD
London, ON
Full-time
…whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking…
Added 5 days ago
Business Development Representative (BDR)
Sherwin-Williams
Ottawa, ON
…executing targeted selling events. The Business Development Rep is responsible for identifying target accounts by partnering with Sales Representatives on sales calls to help identify ways…
Added 6 days ago
Part Time Membership Services Rep CK
YMCA of Southwestern Ontario
ON · Chatham-Kent, ON
Part-time
…one of the largest not-for-profit providers of licensed child care in Canada and have over 100 school age programs across our regions. We also offer settlement services to newcomers,…
Added 6 days ago
Inside Sales and Support - 4L Winnipeg
4L Communications Inc. - Authorized TELUS Dealer
Winnipeg, MB
Full-time
…currently hiring a Full-Time Inside Sales and Support (ISS) rep for our Winnipeg…
Added 6 days ago
Medical Office Rep
BayCare Health System
Clearwater, BC
Full-time
BayCare is currently in search of our newest Medical Office Rep who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health and…
Added 16 days ago
Bilingual Customer Service Representative
ESC Corporate Services
Toronto, ON
Full-time
We are looking for a Bilingual Call Centre Customer Service Rep to help with our continued growth and contribute to our future.
Added 12 days ago
Customer Service Rep FT Hourly
Leons Furniture Limited
Burlington, ON
Full-time
Leon’s is currently looking for a Full Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is…
Added 17 days ago
Bilingual Call Centre Customer Service Rep - ESC
Information Services Corporation ISC
Toronto, ON
Full-time
We are looking for a Bilingual Call Centre Customer Service Rep to help with our continued growth and contribute to our future.
Added 21 days ago
Part-time Retail Sales Rep, Halifax & Surrounding area
Edgewell Personal Care Brands, LLC
Halifax, NS
Part-time
Perform sales, merchandising and customer service functions on a regular call frequency basis to a selected list of accounts within an assigned region. This position is part-time, paid on…
Added 16 days ago
Tier 2 - Technical Support Representative
Beanfield Technologies Inc.
Toronto, ON
$26 to $28 CAD / hour
Full-time
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer…
Added 20 days ago
Customer Success Operations Specialist (Gainsight Administrator)
ScalePad
Vancouver, BC
Full-time
…providers into strategic advisors through a consistent, scalable Customer Success…
Added 16 days ago
Inside Sales Representative
Fresh Start Foods Canada Ltd.
Richmond, BC · Fresh Start West Richmond-British Columbia-FSW
Full-time
Who care and give back - sustainable agriculture, the environment, corporate citizenship

ScalePad

Customer Success Operations Specialist (Gainsight Administrator)

Vancouver, BC, V6C 2G8, Canada

Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

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Original job description

Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

About The Role

Make Gainsight the trusted operating system that drives our post sales success

As our Customer Success Operations Specialist, you'll own the hands-on delivery of Gainsight CS across Customer Success, Onboarding / Professional Services, and Support. . This is a builder's role within our broader Revenue Operations organization, working directly with the CS Operations Lead to turn prioritized business needs into solutions that scale.

You'll work deeply in Gainsight - Rules Engine, Data Designer, Journey Orchestrator, Scorecards, Success Plans, CTAs, and playbooks - while keeping data flowing reliably across HubSpot, Zendesk, and Databricks. You'll also extend our stack through APIs, n8n, and AI-assisted automation.

When something doesn't look right, you're the person who gets under the hood, finds the root cause, and fixes it for good.

If you love turning business problems into thoughtful technical solutions and seeing what you build directly improves how customer-facing teams work, you'll thrive here.

What You’ll Own

Get ready to go beyond order-taking. Your strategic responsibilities include:

Take a validated, prioritized requirement and decide the technical approach: gather the detail from the functional team, choose the approach, and recommend the build inside the target-state architecture.
Draft the technical design - tables, rules, data flows, trigger logic - for the Senior Manager to approve. Everything inside the existing architecture is yours to design and ship; architecture changes, new objects, and large modifications go through change-management review together.
Be the technical voice in scoping and discovery sessions: feasibility, effort, options and risks, so decisions get made with the real constraints on the table.
Estimate and phase realistically, and raise risks and blockers early rather than at the deadline.

Own Gainsight CS configuration end to end: Rules Engine, Data Designer, CTAs and playbooks, health scores and scorecards, Success Plans, layouts, and platform upgrades.
Build and maintain Journey Orchestrator programs - outbound journeys, email templates, audiences, triggers, and frequency guardrails.
Configure playbook content and CTA trigger criteria so every signal has an owner and an expected action.
Own the reports and dashboards the CS org runs on day to day, including what belongs on them: dashboards that tell a rep or a team lead where to spend their time, not everything we happen to have data for. You supply the numbers behind leadership's adoption and outcome reporting; you don't carry that narrative.
Build the integrations that feed the stack - CRM ↔ Gainsight, Zendesk → Gainsight, and the Databricks data flows - to the integration strategy CS Ops leadership agrees with RevOps and the data team.
Extend the platform where native features run out: API-based workflows, n8n automations, and AI-assisted scripting.
Protect system integrity: say what's technically possible, push back on hacks that create tech debt or ungoverned fields, and propose the durable version instead. We'd rather hear "not like that, but here's how" than get a workaround.

Own the release: sandbox testing, cutover, data validation, and a rollback plan you'd actually be willing to use.
Own the documentation that ships with every launch - what changed, how it works, and what to do when it doesn't - alongside the standing system documentation: configurations, data dictionaries, and integration maps. Process documentation stays with the teams who run the process; you make sure the technical picture behind it is accurate.
Partner with the Senior Manager, CS Operations and our Enablement team on launch training: you bring the substance and the walkthrough, they run the room.
Watch the weeks after go-live, not just the go-live: monitor programs and data in production, and close the loop on what needs fixing.

First line for "the system is broken" and "the data looks wrong": diagnose to root cause, apply a permanent fix, and document what happened.
Own the ongoing health of the integrations and syncs - catch failures before stakeholders do, and own data hygiene across the CS stack.
Maintain the support-data layer in Gainsight - ticket signals, sentiment, priority, volume - and the datasets the wider team builds on.
Own the AI layer of the stack: data readiness, agent configuration and maintenance, platform AI features, and the guardrails around them.
Turn around small field-level asks quickly - a missing field, a filter change - where they sit inside a project that's already approved. New work arrives scoped and prioritized through CS Ops intake; requests that land on you directly get routed there rather than quietly absorbed.

What we’re looking for

We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

Must-have

Gainsight CS - 2+ years hands-on administration in a SaaS environment: Rules Engine, Data Designer, Journey Orchestrator, Scorecards, Success Plans, CTAs and playbooks. Gainsight certification is a plus
Demonstrated ability to take a scoped project and deliver it independently - estimating realistically, testing before deploy, and flagging risk early rather than at the deadline.
Working knowledge of APIs, data mapping, and SQL; comfort reasoning about data structures and joins.
Experience integrating multiple systems - CRM, support, and data warehouse - and debugging when they disagree. Our CRM is HubSpot; Salesforce integration experience transfers directly and we don't expect prior HubSpot exposure.
Strong troubleshooting instincts: you enjoy untangling data discrepancies and tracing behaviour to a root cause rather than patching symptoms.
Comfort gathering requirements directly from the people who'll use the thing - asking the questions that surface what they actually need, not just what they asked for.
Clear written communication and documentation habits. You can explain a technical constraint to a non-technical stakeholder without losing them or oversimplifying.

Additionally valued

Zendesk familiarity - the support integration and support datasets sit with this role, and admin-level Zendesk experience (triggers, automations, views, macros, SLAs) is a bonus rather than a requirement.
Databricks, Snowflake, or comparable data warehouse experience, and comfort with SQL against it.
iPaaS and scripting: n8n, Workato, Make, Tray.io; Python or JavaScript.
Practical AI usage in an ops context - agents, prompt design, human-in-the-loop design, and evaluating output quality before trusting it.
Governance mindset: permissions, PII handling, change control, incident response, rollback strategies.

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
Support for growing families. Parental leave programs are in place to support you and your family when it matters most.
Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.

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More about this job

Responsibilities

You will own the end-to-end configuration and administration of Gainsight CS to drive post-sales success across customer-facing teams. This involves building integrations, managing data flows, and creating automated workflows to ensure system integrity and operational efficiency.

Requirements

The role requires at least 2 years of hands-on Gainsight administration experience within a SaaS environment. Candidates must possess strong technical skills in data structures, APIs, and SQL, along with the ability to translate business requirements into scalable technical solutions.

Skills

Gainsight CS
SaaS Administration
Rules Engine
Data Designer
Journey Orchestrator
API Integration
SQL
Data Mapping
HubSpot
Zendesk
Troubleshooting
Requirements Gathering
Technical Documentation
Automation
Data Hygiene
AI Configuration

Benefits

Employee Stock Ownership Plan
RRSP Matching
Parental Leave
Mentorship Programs
Professional Development Budget
Health Benefits
Hybrid Work Stipend

Visa sponsorship

Not detected in the job text

Keywords

Gainsight CS
SaaS
Revenue Operations
HubSpot
Zendesk
Databricks
API
n8n
SQL
Automation
Data Designer
Journey Orchestrator
Scorecards
Success Plans
CTAs
Playbooks
Data Warehouse
AI-assisted automation
Change Management
System Integration
Data Hygiene
Technical Design
Customer Success
Professional Services
Governance
PII Handling
Release Management
Sandbox Testing
Data Dictionary
Integration Maps

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