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Added 12 mins ago
IW
Coordinator, Region Office Operations (12 Months Contract) - Mississauga, ON
IG Wealth Management
ON · Ontario, Canada
- Contract
Administrative Support: Offering additional administrative assistance to the Manager, Region Office Operations as needed.
Added 12 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Steinbach, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 12 mins ago
(CAN) Directs Store Delivery Associate (Part Time)
Walmart Canada
Merritt, BC
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 12 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Val-d'Or, QC
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 12 mins ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 12 mins ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Senior Manager, Events & Experience is responsible for leveraging strategic event marketing and experience design to support the sales, distribution, and growth objectives of IG Wealth…
Added 12 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 12 mins ago
CC
Machine Operator
CRH Canada
Balzac, AB
- Full-time
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 12 mins ago
CC
Data Engineer
Canadian Cancer Society
Ottawa, ON
- Full-time
Reporting to the Senior Manager, Data Engineering & Services, the Data Engineer is involved in designing, developing, maintaining and optimizing data platform services, meta-data driven…
Added 12 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Quesnel, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 12 mins ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Saint-Georges, QC · St-Georges, QC
- Full-time
…and escalate cash or technical issues to the Customer Service…
Added 12 mins ago
WC
Full Time(CAN) Customer Service Manager
Walmart Canada
Charlottetown, PE
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 12 mins ago
BM
Child Care Attendant - Year-Round - Occasional
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Recording any incidents of a health and safety nature in log in the centre; reports such incidents to the Manager;
Added 12 mins ago
CR
Bilingual Maintenance Manager (French & English)
COGIR Real Estate
Orleans, ON
- Full-time
As our next Maintenance Manager you are a maintenance professional ready to engage in hands-on tasks when needed. As a working manager, you will guide the environmental services team in…
Added 12 mins ago
TC
Assistant Store Manager Marshalls - South Keys Mall
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 12 mins ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
As an Operations Consulting - Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 12 mins ago
WC
Consumables Associate
Walmart Canada
Cranbrook, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 12 mins ago
BM
Assistant Manager, Patrol Services - Winter- Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
We are seeking an Assistant Manager, Patrol Services to support the safe and efficient operation of our Patrol Services team. This leadership role combines on-hill operational…
Added 12 mins ago
Part-Time Health and Beauty Team Associate
Walmart Canada
Summerside, PE
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 12 mins ago
WC
(CAN) Manager, Learning and Development
Walmart Canada
Mississauga, ON
- Full-time
Added 12 mins ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
The Senior Project/Program Manager leads complex customer projects and programs across the full contract and solution lifecycle. This role is the primary point of contact for assigned…
Added 12 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 12 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Vaughan, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 12 mins ago
WC
Manager, Operations III - Nights
Walmart Canada
Cornwall, ON
- Full-time
Added 12 mins ago
DG
Manager, Talent Attraction [Campus]
Doane Grant Thornton LLP
Toronto, ON
- Full-time
As a Manager, Talent Attraction [Campus] you will:

ScalePad

Strategic Account Manager

Vancouver, BC, V6C 2G8, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in Account Management, Strategic Account Management, Customer Success, and/or SaaS Sales.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We’re Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We don’t bring people in to run playbooks. We hire people who want to rewrite them. And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.)

What is ScalePad

At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few.

About The Role This role focuses on managing and growing Strategic Accounts by acting as the primary relationship owner, driving upsell and cross-sell opportunities, and positioning ScalePad as a trusted long-term partner. It requires strong collaboration, consultative selling, and leadership to expand MRR, exceed sales targets, and support both customer success and internal team performance. AI Fluency: AI fluency is a core expectation at ScalePad, using this in areas like managing your forecast and KPIs, building outreach campaigns, and improving industry knowledge on an ongoing basis.

What You’ll Own Get ready to go beyond order-taking. Your strategic responsibilities include:

Focus on a Strategic book of business of ~180 Accounts.
Act as ScalePad's outward-facing representative, responsible for driving sales within client accounts, including upselling, cross-selling, renewals, and retention.
Establish yourself as the primary point of contact for assigned customers, fostering long-lasting relationships.
Identify and leverage opportunities to enhance and expand the value of ScalePad as a strategic and trusted technology and business partner.
Collaborate closely with various internal teams to ensure the best possible outcomes for our partners. Maintain and manage your partner portfolio to the highest defined standards.
Demonstrate active listening, consultative selling, and respond to inquiries with empathy and extensive knowledge.
Be self-motivated and results-driven, consistently striving not only to meet but to exceed your monthly and quarterly sales targets.
Maintain a coachable mindset, continuously working to master your craft.
Working with Strategic Partners; Peer Groups, Franchises, high value, high potential, and more complex usage.
Work closely with ELT Sponsors on strategic negotiations and value realization.

What we’re looking for We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role:

5+ years of experience in Account Management, Strategic Account Management, Customer Success, and/or SaaS Sales.
Proven success growing customer accounts through upselling and cross-selling.
Creative approach to building out and navigating new and renewal agreements that foster long term partnerships and maximize revenue.
Proven track record of retaining business through retention efforts.
Experience managing high-value or strategic customer relationships, including the build out of Strategic Partnership Agreements.
Ability to leverage proven sales methodologies to drive strong value through product demonstrations.
Strong consultative selling and relationship management skills.
Ability to build credibility and influence with executive-level stakeholders.
Demonstrated success meeting or exceeding revenue and growth targets.
Excellent communication, presentation, and negotiation skills.
Strong business acumen with the ability to identify and articulate customer value.

Highly collaborative with experience partnering cross-functionally to drive customer outcomes.
Self-motivated, results-oriented, and able to manage competing priorities in a fast-paced environment.
Experience in B2B SaaS required; MSP, IT services, or channel experience is an asset.

Perks ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
Support for growing families. Parental leave programs are in place to support you and your family when it matters most.
Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry.
Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact.
Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs.
Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment.
Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits.

Before You Apply This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

No recruiters, please.

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More about this job

Responsibilities

The Strategic Account Manager will act as the primary relationship owner for a portfolio of approximately 180 accounts, driving upsell, cross-sell, and retention opportunities. They will collaborate with internal teams and executive sponsors to ensure partner success and maximize revenue growth.

Requirements

Candidates must have 5+ years of experience in account management, customer success, or SaaS sales with a proven track record of meeting revenue targets. Strong consultative selling, negotiation, and executive-level communication skills are essential for this role.

Skills

Account management
Strategic account management
Customer success
SaaS sales
Upselling
Cross-selling
Consultative selling
Relationship management
Negotiation
Business acumen
Presentation skills
Communication
Strategic planning
AI fluency
Revenue growth

Benefits

Employee Stock Ownership Plan
RRSP matching
Parental leave
Mentorship programs
Professional development budget
Employer-paid benefits
Hybrid work stipend

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Account Management
Strategic Account Management
Customer Success
Sales
MRR
Upselling
Cross-selling
Retention
Consultative Selling
AI Fluency
B2B
MSP
IT Services
Channel Sales
Strategic Partnerships
Revenue Growth
Relationship Management
Negotiation
Business Acumen
Executive Stakeholders
KPIs
Forecasting
Product Demonstrations
Collaboration

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