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Added 23 mins ago
HC
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Scandinave Spa

Guest Experience Agent

Whistler, BC, Canada

Hourly Rate: $21.48/hour · Full-time · Part-time

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Job details

Pay: Hourly Rate: $21.48/hour
Job type: Full-time · Part-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Guest Experience Agent

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values

Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

Expectations

To offer a warm, friendly and professional welcome to guests
To create a comfortable environment for guests
To sell and promote the services and products offered by the Scandinave Spa Whistler
To complete tasks assigned by Team Lead on duty

Job Type: Full-Time/Part-Time

Hourly Rate: $21.48/hour

Benefits:

Complimentary thermal baths membership for yourself
Extended Health Benefits after 9 months (full-time only)
Massage Discounts of up to 35%
Food and beverage discounts for onsite café of 25%
Winter Whistler Blackcomb Spirit Pass or Wellness Program (full-time only)
Complimentary thermal baths membership for one friend, after 3 months (full-time only)
Corporate discount vouchers for friends and family visiting Scandinave Spa
Staff accommodation, based on availability (full-time only)
Flexible Schedule

Tasks & Responsibilities:

Welcome guests to Scandinave Spa Whistler as per spa standards:
- Provide detailed information regarding the Thermal Journey Experience, Massage Services and other products offered.
- Explain the key features of our site, ensuring they embrace our silence and digital detox guarantee.

Understand guest needs and recommend appropriate services, products, and experiences.
Support group bookings and requests in alignment with Sales and Marketing directives.
Communicate and manage the guest waitlist under direction from the Team Lead.
Ensure reception and guest areas (lobby, fireplace, bathrooms, and change rooms) are clean, orderly, and aligned with spa ambiance standards.
Ensure adequate staffing presence in the reception
Perform opening and closing duties for the Front Desk.
Accurately process a variety of transactions using TAC or Zenoti, including:

- Reservations for Scandinavian Baths and massages
- Gift certificates and gift cards
- Boutique and Bistro purchases
Ensure control and distribution of locker keys, towels, bathrobes, and other supplies.
Follow lost and found procedures.
Receive and manage incoming mail and packages.
Monitor and replenish supplies at the Front Desk (e.g., pens, brochures, gift cards)
Ensure adequate stock of towels, bathrobes, and other spa products.
Restock Boutique and Bistro items regularly.
Be knowledgeable about current and upcoming sales and marketing promotions. Including applying and processing promotional offers in Zenoti.
All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler

Prerequisites:

Previous customer service experience preferred
Energetic and positive team player
Excellent verbal and written communication skills
Proactive, creative problem-solving skills with an ability to remain calm and professional at all times
Clear criminal record check
Available to work flexible hours, including evenings and weekends

#WHISPA23

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More about this job

Responsibilities

The Guest Experience Agent is responsible for providing a professional and welcoming experience to spa guests while managing reservations and site information. They also ensure the reception and guest areas remain clean, orderly, and fully stocked with necessary supplies.

Requirements

Candidates should have previous customer service experience and possess excellent verbal and written communication skills. A positive, energetic attitude and the ability to work flexible hours, including evenings and weekends, are required.

Skills

Customer service
Communication
Problem-solving
Teamwork
Sales
Transaction processing
Zenoti
TAC
Hospitality
Conflict resolution
Time management
Attention to detail

Benefits

Complimentary thermal baths membership
Extended health benefits
Massage discounts
Food and beverage discounts
Wellness program
Corporate discount vouchers
Staff accommodation

Visa sponsorship

Not detected in the job text

Keywords

Spa
Guest Experience
Customer Service
Thermal Journey
Zenoti
TAC
Boutique
Bistro
Digital Detox
Hospitality
Front Desk
Reservations
Gift Certificates
Retail
Whistler
Wellness

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