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Added 35 mins ago
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Spending account to support fitness goals (e.g. gym memberships)
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Scandinavian Building Services

Account Manager

Kamloops, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1956 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Account Manager in (enter City and Province) to the Scandi Family!

You will be taking care of a mixed client portfolio of 15 sites. Travel will include Kamloops, BC ; Williams Lake, BC ; Salmon Arm, BC ; Merritt, BC ; Revelstoke, BC ; Nakusp, BC ; Lillooet, BC. Business hours are Monday to Friday 6am - 2:30pm with flexibility needed as business needs fluctuate. Weekly travel to Kamloops, BC and Williams, BC and monthly travels to other locations. When not on the road visiting sites you are welcome to work from the comfort of your own home.)

What’s in it for you:

Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.
Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada and growth into the US.
Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.

What your day to day looks like:

Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action

What you'll need to succeed:

2-3 years in a previous Supervisor or Manager position
Valid driver's license in good standing
Most important to us is strong customer service skills since this will be a client facing role
Excellent proficiency of the English language in both written and verbal communication
Ambitious, enthusiastic and enjoys working in a fast paced environment
Ability to lead a team while fostering a strong team connection and collaboration
Reliable and trustworthy with the ability to handle some high pressure stressful situations
Willingness to learn the cleaning industry

Additional Job Details:

Must be available 24/7 in case of emergency or client needs
iPad, Cell Phone and Computer provided
Company vehicle and fuel card provided

Our interview process:

20 minute preliminary phone interview with our Recruiter
20-40 minute to an hour assessment (depending on optional practice questions or breaks).
30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.

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More about this job

Responsibilities

The Account Manager oversees daily operations across a portfolio of 15 sites, ensuring safety and service standards are met. Responsibilities include managing client relationships, handling personnel issues for cleaning staff, and conducting regular site visits.

Requirements

Candidates must have 2-3 years of previous supervisory or management experience and a valid driver's license. Strong customer service skills and excellent English communication proficiency are essential for this client-facing role.

Skills

Account management
Customer service
Personnel management
Scheduling
Performance management
Conflict resolution
Hiring
Training
Safety compliance
Leadership
Communication
Problem solving
Time management
Relationship building

Benefits

Tuition reimbursement program
Company vehicle
Fuel card
iPad
Cell phone
Computer

Visa sponsorship

Not detected in the job text

Keywords

Account Manager
Janitorial
Building Maintenance
Operations Management
Client Relations
Personnel Management
Scheduling
Performance Management
Safety Compliance
Customer Service
Field Operations
Team Leadership
Subcontractor Management
Retail Cleaning
Commercial Cleaning

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