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Added 33 mins ago
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Scarborough Health Network

Technical Specialist, Applications

EO Head Office, Canada

Pay: Job Number: JR107178
Job Title: Technical Specialist, Applications
Department: EO ENHANCE Ontario - Outpatient Team
Job Category: Professional
Hospital Location: EO Head Office
Job Type: Permanent, Full time

Number of Positions: 1
Minimum - Maximum Hourly Rate: $46.762 - $54.209
Hours: Days, Afternoons
Job type: Full-time
Positions available: 1
Posting language: English
Posted: Sep 25, 2026

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Original job description

Job Number: JR107178
Job Title: Technical Specialist, Applications
Department: EO ENHANCE Ontario - Outpatient Team
Job Category: Professional
Hospital Location: EO Head Office
Job Type: Permanent, Full time

Number of Positions: 1
Minimum - Maximum Hourly Rate: $46.762 - $54.209
Hours: Days, Afternoons

Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

Job Description:

ENHANCE Ontario Technical Specialist – Cupid Team
Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

Position Overview

Epic Technical Specialists are responsible for ongoing maintenance and operations of their assigned applications including triaging and prioritizing issues, troubleshooting, break-fixes, maintenance, system upgrades and enhancements and optimizations with a goal to continue to enable workflows that in the relevant clinical areas. This role will also act as a secondary support contact for the application’s end users.

Responsibilities:

Responsible for independently evaluating systems, analyzing complex issues and problems, troubleshooting, resolving break fixes and testing resolutions with application teams
Provides ongoing maintenance and support for assigned applications with little to no assistance
Participates and leads testing of application updates, enhancements, custom programming and new releases/quarterly upgrades
Support operational committees and working groups with workflow design/optimization decision-making by highlighting system capabilities, limitations, risks etc.
Work with Principal Trainers to maintain training materials and content in sync with build updates
In collaboration with Principal Trainer, analysts will support application's end‐users
Reviewing the status of projects and issues on an ongoing basis with leadership

Requirements:

Previous build or operations experience with Epic® preferred and experience with Radiant, Cupid or OpTime considered an asset
Epic certification in any clinical application preferred or must complete relevant certification within 3 months of hire
Strong working knowledge of clinical systems and administrative departments, operations and imaging process/workflows would be an asset

An understanding of clinical workflows

Key Competencies:

Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/clinical outcomes
Strong understanding of workflows and procedures related to Analyst’s relevant clinical area
Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
Highly self-motivated and directed, with keen attention to detail
Ability to prioritize and execute tasks in a high-pressure environment
Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
Ability to work collaboratively and effectively with internal and external stakeholders
Ability and willingness to learn new software, systems, and processes
Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Enhance Ontario (EO) embraces and celebrates our community’s unique multicultural heritage and diversity. EO is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.

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More about this job

Responsibilities

The Technical Specialist is responsible for the ongoing maintenance, troubleshooting, and optimization of assigned Epic applications. They also support end-users and collaborate with clinical teams to ensure system functionality and workflow efficiency.

Requirements

Candidates should have previous experience with Epic build or operations, with specific knowledge of Radiant, Cupid, or OpTime considered an asset. Epic certification is preferred, or must be completed within three months of hire.

Skills

Epic Clinical Information System
System Maintenance
Troubleshooting
Workflow Design
Technical Support
Application Testing
Critical Thinking
Problem Solving
Clinical Workflows
Data Analysis
Project Management
Communication
Collaboration
Radiant
Cupid
OpTime

Visa sponsorship

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Keywords

Epic
Technical Specialist
Applications
Healthcare IT
CIS
Clinical Information System
Radiant
Cupid
OpTime
System Maintenance
Break-fix
Workflow Optimization
Epic Certification
Clinical Workflows
Troubleshooting
Project Support
End-user Support
Software Implementation
System Upgrades
Data Analysis
Healthcare Operations
Imaging Processes

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