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Added 1 min ago
DO
Portfolio Liaison, LFP
Doctors of BC
Vancouver, BC · BC
- Full-time
…facilitates communication and decision-making, and supports the development of proposals, submissions, and strategic initiatives. Working closely with BC Family Doctors' Executive Directors…
Added 1 min ago
H
Legal Engineer
Harvey
Remote, Canada
- $192,800 to $289,200 CAD / year
- Full-time
- Remote
Executive presence and strong relationship-building skills, with experience engaging business stakeholders, senior leadership, and cross-functional partners.
Added 1 min ago
RB
Senior Manager – Disclosure Transformation & Controls
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework.…
Added 1 min ago
RB
Director, Enterprise Performance Management
Royal Bank of Canada
Toronto, ON
- Full-time
…You'll deliver timely, insightful analysis that informs critical business decisions and supports long-term bank performance. Working across all platforms and business segments, you'll…
Added 14 mins ago
U
Workday Financials Sales Solution Architect
UST
ON · Ontario, Canada
- Full-time
Business development: Serve as product SME both internally and externally and assist in qualifying business development opportunities.
Added 15 mins ago
ND
Director of Marketing (Temporary)
Nest Designs
Vancouver, BC
- Full-time
…strategic leadership, performance accountability, and team development, while remaining closely connected to…
Added 15 mins ago
L
Senior Technical Program Manager - Engineering Chief of Staff
lululemon
Vancouver, BC
- Full-time
This role combines technical depth with executive judgment. You’ll turn engineering signal into clear plans and decisions, hold teams to their commitments across North America and our India…
Added 15 mins ago
CH
Executive Chef
Crescent Hotels & Resorts
Mississauga, ON
- Full-time
The Executive Chef will be responsible for delivering exceptional food quality, menu development, kitchen management, restaurant food service coordination, staff leadership, and financial…
Added 15 mins ago
Altitudes Bistro - 2nd Cook (Winter 2026/2027)
Northland Properties
North Vancouver, BC
Maintain a standard of food quality in accordance with specific guidelines provided by the Chef de Partie, Sous-Chefs, Executive Sous Chef and Executive Chef
Added 15 mins ago
Altitudes Bistro - 1st Cook (Winter 2026/2027)
Northland Properties
North Vancouver, BC
Maintain a standard of food quality in accordance with specific guidelines provided by the Chef de Partie, Sous-Chefs, Executive Sous Chef and Executive Chef
Added 30 mins ago
AI
Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Assess business requirements, application management scope, enhancement demand, operational pain points and customer objectives, then translate them into scalable ServiceNow solution…
Added 30 mins ago
R
Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework.…
Added 30 mins ago
T
HR Specialist, Total Rewards - HR M&A Advisor
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 30 mins ago
T
Senior Manager, Enterprise Stress Testing Reporting
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 30 mins ago
TE
Government and Community Relations Advisor - Canadian Prairies
TC Energy
Regina, SK · Richardson, SK
- Full-time
…stakeholder relations and community outreach; assisting in the development and implementation of project outreach and communication plans; communicating key messages and project details to…
Added 30 mins ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
As the Threat Prevention & Security Platforms Lead you will guide the development and delivery of proactive cybersecurity programs and the security platforms that support them. You will…
Added 30 mins ago
S
D365 Project Manager
Semex
Guelph, ON
- Full-time
…Management transformation. The role coordinates internal teams, business workstreams, implementation partners and vendors to deliver agreed scope, schedule, budget, quality and…
Added 45 mins ago
R
Senior Data & IT Project Manager
Raise
Calgary, AB
- Full-time
…dependencies and deliverables, driving collaboration between D&IT and business units, and ensuring project milestones are met on time, on budget and within scope. This role requires a…
Added 45 mins ago
R
Managing Director
Raise
Calgary, AB
- $175,000 to $200,000 CAD / year
- Full-time
This is not a traditional sales or business development role.
Added 45 mins ago
D
Senior Carbon Specialist
Deloitte
Toronto, ON
- Full-time
Develop concise executive presentations, recommendations and communications that connect climate outcomes to business value, cost, risk and implementation feasibility.
Added 45 mins ago
B
Manager, Policy Management
BMO
Toronto, ON · FCP
- Full-time
Provides expertise in the design, development, management and implementation of assigned strategic initiatives from business case development through to execution. Develops business goals…
Added 45 mins ago
M
Director, Product Analytics
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Working closely with Product, Distribution, Operations, Data and Technology partners, the Director will lead the development and evolution of analytical capabilities, including advanced…
Added 45 mins ago
J
SVP, Multi-Family - Property & Asset Management
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
JLL is seeking a dynamic SVP, Multi-Family - Property & Asset Management to drive the development of strategy and the execution of business plans within a portfolio of institutionally owned…
Added 45 mins ago
Manager, Executive Issues and Coordination
Government of Alberta
AB
Job Title: Manager, Executive Issues and Coordination
Added 45 mins ago
FT
Head of Private Markets - Canadian Wealth Management
Franklin Templeton
Toronto, ON
- Full-time
Lead all private markets sales and business development efforts across Canada.

Schema App

Enterprise Customer Success Manager

Remote, Canada

Remote

$78,000 to $85,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $78,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.

About the Role

As an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and expansion strategy and are expected to independently lead commercial conversations and long-term success planning. Reporting to the Manager of Customer Success, you will play a critical role in driving net revenue retention and contributing to the company's growth objectives.

Functional Accountabilities

Own Complex Strategic Relationships

Build and maintain relationships with executive, business, and technical stakeholders across customer organizations.
Develop engagement strategies that align to customer goals, organizational structure, and business priorities.
Act as a trusted advisor by providing strategic guidance and driving alignment on long-term success plans.

Drive Enterprise Retention & Outcomes

Create and execute customer success plans with measurable business objectives and KPIs.
Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success.
Drive adoption, value realization, and measurable outcomes that support retention and growth.

Lead Renewals & Expansion

Own renewal strategy, forecasting, and customer communications throughout the contract lifecycle.
Identify growth opportunities and lead consultative expansion conversations with key stakeholders.
Build business cases that connect customer goals, realized value, and investment decisions.

Deliver Executive-Level QBRs

Lead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals.
Present insights and recommendations tailored to executive and cross-functional audiences.
Facilitate alignment on priorities, success metrics, and future opportunities.

Act as Product Partner

Gather, synthesize, and communicate customer feedback to Product and internal stakeholders.
Advocate for enterprise customer needs and influence product direction through strategic insights.
Partner cross-functionally to address customer challenges and improve the overall customer experience.

Act as an Industry & Product Expert

Maintain deep expertise in Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search.
Translate industry trends and product capabilities into actionable recommendations for customers.
Educate customers and internal teams on best practices, emerging opportunities, and innovative use cases.

Key Competencies

Executive Stakeholder Influence: Engages confidently with senior leaders and decision-makers. Navigates complex organizations and aligns multiple stakeholders around shared goals, value realization, and long-term partnership.
Strategic Account Planning & Growth: Designs and executes structured success and growth strategies that align customer maturity with Schema App’s capabilities. Anticipates future needs and positions expansion as a natural outcome of value delivered.
Commercial Acumen & Negotiation: Owns renewal and expansion motions with a strong understanding of contracts, timing, ROI, and customer buying dynamics. Leads consultative commercial conversations that protect and grow revenue.
Risk Anticipation & Problem Solving: Identifies risk early in complex environments and proactively develops mitigation strategies. Brings clarity and structure to ambiguity and escalates thoughtfully when needed.
Cross-Functional Leadership: Partners effectively with Sales, Product, Support, and Marketing to advocate for enterprise customer needs. Synthesizes feedback into clear insights that influence roadmap, messaging, and experience.
Efficiency Habits: Contributes to Schema App’s culture of Constant Innovation and Experimentation by showing curiosity, initiative, and ownership in finding smarter, more efficient ways to deliver results. Embraces change and is empowered to experiment and improve continuously.

Success Metrics

Net Revenue Retention (NRR): ≥ 105% within the book of business
Gross Revenue Retention: ≥ 95%
Expansion Closed: Lead and close upsells quarterly
Renewal Timeliness: 100% of renewals finalized ≥ 30 days before expiry with clear success metrics documented
Executive Engagement: Maintain active relationships with at least 2+ executive stakeholders per enterprise customer
Strategic Influence: Drive at least 1 new internal initiative per quarter (process, insight, playbook, or roadmap contribution)

Core Values

Growth Mindset: We are adaptable, nimble, and resilient. We are always learning.
Resourceful: We are resourceful, take action on opportunities, and don’t give up.
One Team: We are collaborative, we win and learn together.
We are Humble: We know what we are good at as people and as a company. We share what we know, admit what we don’t, and seek clarity through curious questions.

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, acting as a trusted advisor to senior stakeholders to drive retention and expansion. They are responsible for executing success plans, leading commercial renewals, and providing strategic insights to internal product teams.

Requirements

The role requires a professional with strong commercial acumen, experience in managing enterprise-level relationships, and the ability to navigate complex organizational structures. Candidates must demonstrate expertise in SaaS, SEO, and AI-driven technologies to effectively influence customer outcomes.

Skills

Customer success management
Strategic account planning
Executive stakeholder management
Renewal strategy
Expansion strategy
Commercial negotiation
Risk mitigation
Data analysis
SaaS
Schema markup
Knowledge graphs
SEO
AI-powered search
Cross-functional leadership
Business case development
Revenue retention

Benefits

Health and wellness benefits
RRSP matching
Flex days
Vacation days
Birthday off
Professional development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
AI
Schema Markup
Knowledge Graphs
SEO
Retention
Expansion
Renewals
Stakeholder Management
Strategic Planning
Commercial Acumen
Negotiation
ROI
QBR
Data Analysis
Product Management
Cross-functional Collaboration
Digital Experience
Agentic Web
KPIs
Growth Mindset
Account Management

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