Find work in Canada.

603,871 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
R
Senior Data & IT Project Manager
Raise
Calgary, AB
- Full-time
…needs, making this a unique opportunity to work with an industry leader. Our Client, the third largest producer of Canadian oil and natural gas and the second largest refiner and upgrader…
Added 4 mins ago
R
Managing Director
Raise
Calgary, AB
- $175,000 to $200,000 CAD / year
- Full-time
This is not a traditional sales or business development role.
Added 4 mins ago
B
Manager, Risk & Insurance
Brookfield
Toronto, ON
- Full-time
…Our operating capacity totals over 35,000 megawatts and our development pipeline stands at approximately 200,000 megawatts. Our portfolio of sustainable solutions assets includes our…
Added 4 mins ago
D
Senior Carbon Specialist
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 4 mins ago
SB
Account Manager
Scandinavian Building Services
Remote, Canada
- Full-time
- Remote
Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta…
Added 4 mins ago
H
Nursing Unit Manager
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
The Manager, Perioperative Pre and Post Surgical Care is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to…
Added 4 mins ago
BP
Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
…Program and medical isotope production. Ongoing training and development are part of every job, offering constant growth and skill-building…
Added 4 mins ago
BA
Manager, Risk & Insurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…Our operating capacity totals over 35,000 megawatts and our development pipeline stands at approximately 200,000 megawatts. Our portfolio of sustainable solutions assets includes our…
Added 4 mins ago
A
Labeling Strategy Associate Director
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
…functional Product Labelling Teams (PLT). This individual leads the development/implementation of the labelling strategy and maintenance of Core Product Information and United States (US)…
Added 4 mins ago
M
Territory Sales Leader (Etobicoke) - Pet Nutrition
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
The Territory Sales Leader is responsible for distribution compliance, driving sales and brand presence across assigned retail locations while delivering exceptional in-store execution.
Added 4 mins ago
JC
New PSA Service Sales Representative 2
Johnson Controls
Winnipeg, MB · CAN MB Winnipeg Century Street
- Full-time
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that…
Added 4 mins ago
SC
Environmental & Social Impact Assessment Operations Team Lead
SLR Consulting
Guelph, ON
- Full-time
…delivery, operational performance, resource management, and people development in alignment with the Practice Area strategy and the ‘SLR Way.’ Partnering with the Operations Lead to…
Added 4 mins ago
S
Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
…training and backfilling roles as needed. Throughout the six-month development period, they will actively participate in holiday coverage and other key functions to build the skills…
Added 4 mins ago
TR
Superintendent, Utilities
Teck Resources Limited
Trail, BC
- $138,000 to $170,000 CAD / year
- Full-time
Reporting to the Business Area Manager, Maintenance Support, the Superintendent, Utilities manages the Trail Operations utilities infrastructure to the point of Business Area utilization.…
Added 4 mins ago
S
Account Manager - Ontario West Toronto & Peel
Savaria
Mississauga, ON
- $50,000 to $70,000 CAD / year
- Full-time
…Patient Care is a division of Savaria Corporation, a global leader in…
Added 4 mins ago
CC
Community and Partners Manager
Conexus Credit Union
Regina, SK
- Full-time
…global sustainability and reinforcing Canada’s position as a leader in…
Added 4 mins ago
CK
Temporary Sales Associate - Part-Time
Calvin Klein
Toronto, ON · Scarborough, ON
- Part-time
…You will contribute to the overall success of your store’s business and uphold CALVIN KLEIN’s brand standards and visuals. You will tackle behind-the-scenes work to help keep the store…
Added 4 mins ago
GA
Sales Supervisor (FT), Toronto Premium Outlet
Giorgio Armani
Halton Hills, ON
- Part-time
As a leader within Giorgio Armani Canada Corporation, you will be part of a diverse leadership and sales team, who you will inspire and motivate each day. You will assist in aligning the…
Added 4 mins ago
S
Account Manager - Ontario East Toronto & Durham
Savaria
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
…Patient Care is a division of Savaria Corporation, a global leader in…
Added 4 mins ago
FT
Head of Private Markets - Canadian Wealth Management
Franklin Templeton
Toronto, ON
- Full-time
Lead all private markets sales and business development efforts across Canada.
Added 4 mins ago
A
Naval Architect
Actalent
North Vancouver, BC
- $50 to $58 CAD / hour
- Contract
…supervisor or assigned task leads, this role contributes to design development, engineering analysis, technical documentation, material specification, regulatory and classification…
Added 4 mins ago
TR
Open Text VIM Specialist (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
…make sure solution is efficient and ensuring VIM aligns with business, audit, and control requirements across SAP and integrated enterprise systems. This role ensures alignment between…
Added 4 mins ago
C
Automation Engineer / Specialist
CertainTeed
Delta, BC
- Full-time
…legacy of innovation and growth, Saint-Gobain is the worldwide leader in light and sustainable construction; renowned for pioneering product development and spearheading of environmental…
Added 4 mins ago
D
Senior Manager, Business Tax - Ottawa
Deloitte
Ottawa, ON
- Full-time
Continue your professional development in order to progress in your chosen career path
Added 4 mins ago
P
Retail Operations Manager
PetSmart
Toronto, ON · North York, ON
- Full-time
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…

Schema App

Enterprise Customer Success Manager

Remote, Canada

Remote

$78,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $78,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.

About the Role

As an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and expansion strategy and are expected to independently lead commercial conversations and long-term success planning. Reporting to the Manager of Customer Success, you will play a critical role in driving net revenue retention and contributing to the company's growth objectives.

Functional Accountabilities

Own Complex Strategic Relationships

Build and maintain relationships with executive, business, and technical stakeholders across customer organizations.
Develop engagement strategies that align to customer goals, organizational structure, and business priorities.
Act as a trusted advisor by providing strategic guidance and driving alignment on long-term success plans.

Drive Enterprise Retention & Outcomes

Create and execute customer success plans with measurable business objectives and KPIs.
Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success.
Drive adoption, value realization, and measurable outcomes that support retention and growth.

Lead Renewals & Expansion

Own renewal strategy, forecasting, and customer communications throughout the contract lifecycle.
Identify growth opportunities and lead consultative expansion conversations with key stakeholders.
Build business cases that connect customer goals, realized value, and investment decisions.

Deliver Executive-Level QBRs

Lead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals.
Present insights and recommendations tailored to executive and cross-functional audiences.
Facilitate alignment on priorities, success metrics, and future opportunities.

Act as Product Partner

Gather, synthesize, and communicate customer feedback to Product and internal stakeholders.
Advocate for enterprise customer needs and influence product direction through strategic insights.
Partner cross-functionally to address customer challenges and improve the overall customer experience.

Act as an Industry & Product Expert

Maintain deep expertise in Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search.
Translate industry trends and product capabilities into actionable recommendations for customers.
Educate customers and internal teams on best practices, emerging opportunities, and innovative use cases.

Key Competencies

Executive Stakeholder Influence: Engages confidently with senior leaders and decision-makers. Navigates complex organizations and aligns multiple stakeholders around shared goals, value realization, and long-term partnership.
Strategic Account Planning & Growth: Designs and executes structured success and growth strategies that align customer maturity with Schema App’s capabilities. Anticipates future needs and positions expansion as a natural outcome of value delivered.
Commercial Acumen & Negotiation: Owns renewal and expansion motions with a strong understanding of contracts, timing, ROI, and customer buying dynamics. Leads consultative commercial conversations that protect and grow revenue.
Risk Anticipation & Problem Solving: Identifies risk early in complex environments and proactively develops mitigation strategies. Brings clarity and structure to ambiguity and escalates thoughtfully when needed.
Cross-Functional Leadership: Partners effectively with Sales, Product, Support, and Marketing to advocate for enterprise customer needs. Synthesizes feedback into clear insights that influence roadmap, messaging, and experience.
Efficiency Habits: Contributes to Schema App’s culture of Constant Innovation and Experimentation by showing curiosity, initiative, and ownership in finding smarter, more efficient ways to deliver results. Embraces change and is empowered to experiment and improve continuously.

Success Metrics

Net Revenue Retention (NRR): ≥ 105% within the book of business
Gross Revenue Retention: ≥ 95%
Expansion Closed: Lead and close upsells quarterly
Renewal Timeliness: 100% of renewals finalized ≥ 30 days before expiry with clear success metrics documented
Executive Engagement: Maintain active relationships with at least 2+ executive stakeholders per enterprise customer
Strategic Influence: Drive at least 1 new internal initiative per quarter (process, insight, playbook, or roadmap contribution)

Core Values

Growth Mindset: We are adaptable, nimble, and resilient. We are always learning.
Resourceful: We are resourceful, take action on opportunities, and don’t give up.
One Team: We are collaborative, we win and learn together.
We are Humble: We know what we are good at as people and as a company. We share what we know, admit what we don’t, and seek clarity through curious questions.

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

Apply About employer

More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, acting as a trusted advisor to senior stakeholders to drive retention and expansion. They are responsible for executing success plans, leading commercial renewals, and providing strategic insights to internal product teams.

Requirements

The role requires a professional with strong commercial acumen, experience in managing enterprise-level relationships, and the ability to navigate complex organizational structures. Candidates must demonstrate expertise in SaaS, SEO, and AI-driven technologies to effectively influence customer outcomes.

Skills

Customer success management
Strategic account planning
Executive stakeholder management
Renewal strategy
Expansion strategy
Commercial negotiation
Risk mitigation
Data analysis
SaaS
Schema markup
Knowledge graphs
SEO
AI-powered search
Cross-functional leadership
Business case development
Revenue retention

Benefits

Health and wellness benefits
RRSP matching
Flex days
Vacation days
Birthday off
Professional development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
AI
Schema Markup
Knowledge Graphs
SEO
Retention
Expansion
Renewals
Stakeholder Management
Strategic Planning
Commercial Acumen
Negotiation
ROI
QBR
Data Analysis
Product Management
Cross-functional Collaboration
Digital Experience
Agentic Web
KPIs
Growth Mindset
Account Management

Report this job