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Added 2 hours ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
Added 3 hours ago
Segment Interface Manager
Bechtel Corporation
Toronto, ON
We are seeking an Interface Manager to drive the resolution of interfaces between the civil and railway systems contracts on the Ontario Line. The individual needs to have a strong…
Added 3 hours ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
Added 4 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
…products and sustainable solutions to support residential, commercial, and infrastructure projects across the…
Added 9 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
MarshallZehr Group Inc. ("MZ") is a specialized real estate capital partner providing debt capital solutions to commercial real estate owners and institutional investors. Since 2008,…
Added 9 hours ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries - including Oil & Gas, Mining, Utilities, and…
Added 9 hours ago
J
Commercial Manager
Jacobs
Toronto, ON
- $160,000 to $210,000 CAD / year
- Full-time
We are seeking an experienced Commercial Manager to join our Program Management and Infrastructure team. The successful candidate will provide commercial leadership on major infrastructure…
Added 10 hours ago
TS
Senior Project Manager
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
The Senior Project Manager will take overall responsibility for the planning and delivery of assigned projects, including financial performance, schedule, contracts, client relationships,…
Added 10 hours ago
SW
Commercialization Manager
Skyward Wildfire Technologies
Vancouver, BC
- $80,000 to $110,000 CAD / year
- Full-time
Drive proposals and contracts. Draft and coordinate proposals, pilot scopes, and RFP/RFQ responses using approved commercial, technical, operational, and financial inputs. Get technical,…
Added 10 hours ago
GM
Senior Buyer
G Mining Services / G Services Miniers
Brossard, QC
- Full-time
Under the supervision of the Procurement Manager, the Buyer manages the project's supply, material, equipment, and machinery requirements. Specifically, he/she will be called upon to:
Added 10 hours ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries - including Oil & Gas, Mining, Utilities, and…
Added 10 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $52,500 CAD / year
- Full-time
…products and sustainable solutions to support residential, commercial, and infrastructure projects across the…
Added 10 hours ago
IG
Manager of Commercial Assurance
Insight Global
Calgary, AB
- Full-time
Insight Global is looking for a Manager or experienced Assistant Manager to join a Commercial Assurance team in Calgary, in a net new role with a large consulting firm. This is a…
Added 11 hours ago
AG
Project Manager (Data Centers)
Aecon Group Inc.
AB · Greater Edmonton Metropolitan Area
- Full-time
We are seeking an experienced Project Manager - Data Centers to lead the successful delivery of large-scale mission-critical construction projects. The successful candidate will oversee all…
Added 11 hours ago
DB
Controller
DMG Blockchain Solutions
Delta, BC
- Full-time
Maintain commercial banking relationships and fiat operational workflows.
Added 12 hours ago
D
Project Manager, Construction
Dream
Toronto, ON
- Full-time
…Office Construction team is currently looking for a Project Manager focused on landlord’s work, tenant improvement and capital projects across our Canada-wide commercial office portfolio.…
Added 12 hours ago
A3
Plant Engineering & Maintenance Manager
Aluminum 3104
Belleville, ON
- Full-time
The Plant Engineering and Maintenance Manager owns every asset in a single-site, greenfield aluminum beverage can plant, from the cupper to the RTO. The role keeps equipment safe, available…
Added 12 hours ago
GF
Sourcing Specialist
Gwillimdale Farms
Bradford West Gwillimbury, ON
- Full-time
Maintain sourcing documentation, supplier contracts, negotiated terms and pricing history to support commercial decisions and auditability.
Added 13 hours ago
M
Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
Our Asset Management and Maintenance Rail Fleet office is looking for an Asset Manager, Rail Fleet to support our many exciting Rail Fleet Projects we have ongoing and upcoming in the…
Added 13 hours ago
BC
Client Service Manager - Commercial (Vancouver Island)
BFL CANADA
Victoria, BC
- Full-time
As a Client Service Manager in our Commercial division, you will be responsible to assist the Client Executive (CE) with all client management requirements, with a focus on retention of the…
Added 13 hours ago
CL
Sales Operations Coordinator
Clover Leaf Seafoods
Saint John, NB
- Contract
In 1889 the Clover Leaf brand was first introduced to Canadians when the company began operating the first commercial salmon cannery on the Fraser River near Vancouver, British Columbia.
Added 13 hours ago
BC
Client Service Manager - Commercial (Vancouver Island)
BFL CANADA
Victoria, BC
- Full-time
As a Client Service Manager in our Commercial division, you will be responsible to assist the Client Executive (CE) with all client management requirements, with a focus on retention of the…
Added 13 hours ago
T&
Consultant
Turner & Townsend
Toronto, ON
- Full-time
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
Added 13 hours ago
C(
Senior Project Manager (Design & Construction)
CORIX (CA) DE SERVICES LIMITED PARTNERSHIP
Vancouver, BC
- $124,617 to $148,581 CAD / year
- Other
Corix is looking for a Senior Project Manager to lead our largest and most complex district energy and utility infrastructure projects from development through design, construction,…
Added 13 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Halifax, NS
- $52,500 CAD / year
- Full-time
…products and sustainable solutions to support residential, commercial, and infrastructure projects across the…

Schema App

Enterprise Customer Success Manager

Remote, Canada

Remote

$78,000 to $85,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $78,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.

About the Role

As an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and expansion strategy and are expected to independently lead commercial conversations and long-term success planning. Reporting to the Manager of Customer Success, you will play a critical role in driving net revenue retention and contributing to the company's growth objectives.

Functional Accountabilities

Own Complex Strategic Relationships

Build and maintain relationships with executive, business, and technical stakeholders across customer organizations.
Develop engagement strategies that align to customer goals, organizational structure, and business priorities.
Act as a trusted advisor by providing strategic guidance and driving alignment on long-term success plans.

Drive Enterprise Retention & Outcomes

Create and execute customer success plans with measurable business objectives and KPIs.
Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success.
Drive adoption, value realization, and measurable outcomes that support retention and growth.

Lead Renewals & Expansion

Own renewal strategy, forecasting, and customer communications throughout the contract lifecycle.
Identify growth opportunities and lead consultative expansion conversations with key stakeholders.
Build business cases that connect customer goals, realized value, and investment decisions.

Deliver Executive-Level QBRs

Lead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals.
Present insights and recommendations tailored to executive and cross-functional audiences.
Facilitate alignment on priorities, success metrics, and future opportunities.

Act as Product Partner

Gather, synthesize, and communicate customer feedback to Product and internal stakeholders.
Advocate for enterprise customer needs and influence product direction through strategic insights.
Partner cross-functionally to address customer challenges and improve the overall customer experience.

Act as an Industry & Product Expert

Maintain deep expertise in Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search.
Translate industry trends and product capabilities into actionable recommendations for customers.
Educate customers and internal teams on best practices, emerging opportunities, and innovative use cases.

Key Competencies

Executive Stakeholder Influence: Engages confidently with senior leaders and decision-makers. Navigates complex organizations and aligns multiple stakeholders around shared goals, value realization, and long-term partnership.
Strategic Account Planning & Growth: Designs and executes structured success and growth strategies that align customer maturity with Schema App’s capabilities. Anticipates future needs and positions expansion as a natural outcome of value delivered.
Commercial Acumen & Negotiation: Owns renewal and expansion motions with a strong understanding of contracts, timing, ROI, and customer buying dynamics. Leads consultative commercial conversations that protect and grow revenue.
Risk Anticipation & Problem Solving: Identifies risk early in complex environments and proactively develops mitigation strategies. Brings clarity and structure to ambiguity and escalates thoughtfully when needed.
Cross-Functional Leadership: Partners effectively with Sales, Product, Support, and Marketing to advocate for enterprise customer needs. Synthesizes feedback into clear insights that influence roadmap, messaging, and experience.
Efficiency Habits: Contributes to Schema App’s culture of Constant Innovation and Experimentation by showing curiosity, initiative, and ownership in finding smarter, more efficient ways to deliver results. Embraces change and is empowered to experiment and improve continuously.

Success Metrics

Net Revenue Retention (NRR): ≥ 105% within the book of business
Gross Revenue Retention: ≥ 95%
Expansion Closed: Lead and close upsells quarterly
Renewal Timeliness: 100% of renewals finalized ≥ 30 days before expiry with clear success metrics documented
Executive Engagement: Maintain active relationships with at least 2+ executive stakeholders per enterprise customer
Strategic Influence: Drive at least 1 new internal initiative per quarter (process, insight, playbook, or roadmap contribution)

Core Values

Growth Mindset: We are adaptable, nimble, and resilient. We are always learning.
Resourceful: We are resourceful, take action on opportunities, and don’t give up.
One Team: We are collaborative, we win and learn together.
We are Humble: We know what we are good at as people and as a company. We share what we know, admit what we don’t, and seek clarity through curious questions.

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, acting as a trusted advisor to senior stakeholders to drive retention and expansion. They are responsible for executing success plans, leading commercial renewals, and providing strategic insights to internal product teams.

Requirements

The role requires a professional with strong commercial acumen, experience in managing enterprise-level relationships, and the ability to navigate complex organizational structures. Candidates must demonstrate expertise in SaaS, SEO, and AI-driven technologies to effectively influence customer outcomes.

Skills

Customer success management
Strategic account planning
Executive stakeholder management
Renewal strategy
Expansion strategy
Commercial negotiation
Risk mitigation
Data analysis
SaaS
Schema markup
Knowledge graphs
SEO
AI-powered search
Cross-functional leadership
Business case development
Revenue retention

Benefits

Health and wellness benefits
RRSP matching
Flex days
Vacation days
Birthday off
Professional development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
AI
Schema Markup
Knowledge Graphs
SEO
Retention
Expansion
Renewals
Stakeholder Management
Strategic Planning
Commercial Acumen
Negotiation
ROI
QBR
Data Analysis
Product Management
Cross-functional Collaboration
Digital Experience
Agentic Web
KPIs
Growth Mindset
Account Management

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