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Added 14 mins ago
E1
Entry-Level English Teacher Abroad (Teach in China – Full Training & Visa Sponsorship)
English 1
St. John's, NL
- Full-time
…a sponsorship upon successful completion of the first-year contract. **Sponsored legal Z work visa expenses will be…
Added 14 mins ago
L&
Lessons Teacher
Long & McQuade Musical Instruments
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Added 14 mins ago
L&
Lessons Teacher
Long & McQuade Musical Instruments
Waterloo, ON
- Full-time
Added 14 mins ago
L&
Lessons Teacher
Long & McQuade Musical Instruments
Brantford, ON
- Full-time
Added 14 mins ago
C
Asset Owner | +15% retention bonus
Cascades
Calgary, AB
- Contract
This is a temporary contract position expected to last 12 months.
Added 14 mins ago
L&
Lessons Teacher
Long & McQuade Musical Instruments
Brantford, ON
- Full-time
Added 15 mins ago
BS
Junior Account Manager – Events Industry | Full Training Provided
Business Show Media Ltd
Toronto, ON
- Full-time
From initial onboarding through to event delivery, you'll help ensure clients receive an excellent experience while developing strong professional relationships.
Added 15 mins ago
P
Senior Data Engineer (Lead)
Punt
Canada
- Full-time
We are looking for a Senior Data Engineer to join our Data Spine function. The team owns the canonical event contract, the warehouse, the certified data layer and the serving layer. Every…
Added 15 mins ago
P
Data Engineer (Intermediate)
Punt
Canada
- Full-time
We are looking for a Data Engineer to join our Data Spine function - the team that owns the canonical event contract, the warehouse, and the serving layer that every other data function…
Added 29 mins ago
B
Cleaner Ontario
BGIS
Ottawa, ON
- Full-time
…service. They will execute cleaning duties as per the client contract while adhering to health and safety practices with utmost professionalism striving to exceed client…
Added 44 mins ago
J
Jr Aquatic Biologist
Jacobs
Calgary, AB
- $49,800 to $75,350 CAD / year
- Full-time
…20% office work. A successful offer will be a 6- to 9-month contract or fulltime depending on workload and/or skillset. Contracts have the potential of extension or conversion to fulltime.…
Added 44 mins ago
J
Jr Aquatic Biologist
Jacobs
Prince George, BC
- $49,800 to $75,350 CAD / year
- Full-time
…20% office work. A successful offer will be a 6- to 9-month contract or fulltime depending on workload and/or skillset. Contracts have the potential of extension or conversion to fulltime.…
Added 44 mins ago
J
Jr Aquatic Biologist
Jacobs
Burnaby, BC
- $49,800 to $75,350 CAD / year
- Full-time
…20% office work. A successful offer will be a 6- to 9-month contract or fulltime depending on workload and/or skillset. Contracts have the potential of extension or conversion to fulltime.…
Added 44 mins ago
AA
Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
Airbus Aircraft
Montreal, QC
- Full-time
Added 44 mins ago
AA
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus Aircraft
Montreal, QC
- Full-time
Added 44 mins ago
B
Facility Mechanic
BGIS
North Bay, ON
- Full-time
Ensures work completed meets quality, contract response and all other requirements
Added 44 mins ago
HH
Vascular Surgeon
Horizon Health Network
Fredericton, NB
- Full-time
Recruitment Incentive: $50,000 (with 2-year retention contract).
Added 44 mins ago
K
Project Engineer
Kiewit
Calgary, AB
- Full-time
With regard to the portion of the work assigned, develop complete understanding of contract plans and specifications.
Added 44 mins ago
UO
Manager, Security and Emergency Management
University of the Fraser Valley
Abbotsford, BC
- Full-time
The Manager oversees daily security operations, contract security services, investigations, risk assessments, incident response, and security compliance activities. The position develops…
Added 44 mins ago
K
Project Engineer
Kiewit
AB · Edmonton, AB
- Full-time
With regard to the portion of the work assigned, develop complete understanding of contract plans and specifications.
Added 44 mins ago
RG
Project Manager - Building Restoration
RecruitPod Global
Calgary, AB
- $95,000 to $125,000 CAD / year
- Full-time
…efficiently, within budget, and to the highest technical and professional…
Added 44 mins ago
K
Mid-Level Structural Engineer - Power Engineering
Kiewit
Calgary, AB
- Full-time
Understand and meet EPC contract requirements, RFPs, and other contractual obligations.
Added 44 mins ago
E
Estimating Coordinator
EllisDon
Calgary, AB
- Full-time
Answer and direct incoming calls in a prompt, professional and courteous manner. Contact sub trades as necessary to ensure timely submissions
Added 44 mins ago
Mobile Security Guard - FSJ
GardaWorld
Fort St. John, BC
Do you have a keen eye for detail and strong situational awareness? As a Camp Security Professional, you will play a critical role in protecting construction equipment, vehicles and project…
Added 59 mins ago
RB
Sales Trainee - Contract
Red Bull
Toronto, ON · Scarborough
- Contract
…effectively service all customers in a safe, productive and professional manner to Red Bull executional…

Schema App

Enterprise Customer Success Manager

Remote, Canada

Remote

$78,000 to $85,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $78,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.

About the Role

As an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and expansion strategy and are expected to independently lead commercial conversations and long-term success planning. Reporting to the Manager of Customer Success, you will play a critical role in driving net revenue retention and contributing to the company's growth objectives.

Functional Accountabilities

Own Complex Strategic Relationships

Build and maintain relationships with executive, business, and technical stakeholders across customer organizations.
Develop engagement strategies that align to customer goals, organizational structure, and business priorities.
Act as a trusted advisor by providing strategic guidance and driving alignment on long-term success plans.

Drive Enterprise Retention & Outcomes

Create and execute customer success plans with measurable business objectives and KPIs.
Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success.
Drive adoption, value realization, and measurable outcomes that support retention and growth.

Lead Renewals & Expansion

Own renewal strategy, forecasting, and customer communications throughout the contract lifecycle.
Identify growth opportunities and lead consultative expansion conversations with key stakeholders.
Build business cases that connect customer goals, realized value, and investment decisions.

Deliver Executive-Level QBRs

Lead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals.
Present insights and recommendations tailored to executive and cross-functional audiences.
Facilitate alignment on priorities, success metrics, and future opportunities.

Act as Product Partner

Gather, synthesize, and communicate customer feedback to Product and internal stakeholders.
Advocate for enterprise customer needs and influence product direction through strategic insights.
Partner cross-functionally to address customer challenges and improve the overall customer experience.

Act as an Industry & Product Expert

Maintain deep expertise in Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search.
Translate industry trends and product capabilities into actionable recommendations for customers.
Educate customers and internal teams on best practices, emerging opportunities, and innovative use cases.

Key Competencies

Executive Stakeholder Influence: Engages confidently with senior leaders and decision-makers. Navigates complex organizations and aligns multiple stakeholders around shared goals, value realization, and long-term partnership.
Strategic Account Planning & Growth: Designs and executes structured success and growth strategies that align customer maturity with Schema App’s capabilities. Anticipates future needs and positions expansion as a natural outcome of value delivered.
Commercial Acumen & Negotiation: Owns renewal and expansion motions with a strong understanding of contracts, timing, ROI, and customer buying dynamics. Leads consultative commercial conversations that protect and grow revenue.
Risk Anticipation & Problem Solving: Identifies risk early in complex environments and proactively develops mitigation strategies. Brings clarity and structure to ambiguity and escalates thoughtfully when needed.
Cross-Functional Leadership: Partners effectively with Sales, Product, Support, and Marketing to advocate for enterprise customer needs. Synthesizes feedback into clear insights that influence roadmap, messaging, and experience.
Efficiency Habits: Contributes to Schema App’s culture of Constant Innovation and Experimentation by showing curiosity, initiative, and ownership in finding smarter, more efficient ways to deliver results. Embraces change and is empowered to experiment and improve continuously.

Success Metrics

Net Revenue Retention (NRR): ≥ 105% within the book of business
Gross Revenue Retention: ≥ 95%
Expansion Closed: Lead and close upsells quarterly
Renewal Timeliness: 100% of renewals finalized ≥ 30 days before expiry with clear success metrics documented
Executive Engagement: Maintain active relationships with at least 2+ executive stakeholders per enterprise customer
Strategic Influence: Drive at least 1 new internal initiative per quarter (process, insight, playbook, or roadmap contribution)

Core Values

Growth Mindset: We are adaptable, nimble, and resilient. We are always learning.
Resourceful: We are resourceful, take action on opportunities, and don’t give up.
One Team: We are collaborative, we win and learn together.
We are Humble: We know what we are good at as people and as a company. We share what we know, admit what we don’t, and seek clarity through curious questions.

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, acting as a trusted advisor to senior stakeholders to drive retention and expansion. They are responsible for executing success plans, leading commercial renewals, and providing strategic insights to internal product teams.

Requirements

The role requires a professional with strong commercial acumen, experience in managing enterprise-level relationships, and the ability to navigate complex organizational structures. Candidates must demonstrate expertise in SaaS, SEO, and AI-driven technologies to effectively influence customer outcomes.

Skills

Customer success management
Strategic account planning
Executive stakeholder management
Renewal strategy
Expansion strategy
Commercial negotiation
Risk mitigation
Data analysis
SaaS
Schema markup
Knowledge graphs
SEO
AI-powered search
Cross-functional leadership
Business case development
Revenue retention

Benefits

Health and wellness benefits
RRSP matching
Flex days
Vacation days
Birthday off
Professional development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
AI
Schema Markup
Knowledge Graphs
SEO
Retention
Expansion
Renewals
Stakeholder Management
Strategic Planning
Commercial Acumen
Negotiation
ROI
QBR
Data Analysis
Product Management
Cross-functional Collaboration
Digital Experience
Agentic Web
KPIs
Growth Mindset
Account Management

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