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Added 23 mins ago
3
Product Support Advisor
360.Agency
Montreal, QC
- Full-time
As a Bilingual Product Support Advisor, you are our clients’ first point of contact. Your mission: answer their requests, make follow-up calls, find solutions quickly and give them the best…
Added 1 hour ago
NN
Supply Planner
Nestlé Nespresso SA
Montreal, QC
- Full-time
With a strong sustainability mindset, you will be responsible for proactively identifying risks of product expiry at least three months in advance and working closely with Marketing teams…
Added 2 hours ago
Scheduler
Pembina Pipeline Corporation
Calgary, AB
Develop and maintain accurate daily and monthly pipeline and terminal schedules, actively managing system tankage and line fill inventories to keep product moving safely and efficiently;
Added 2 hours ago
X
VP, Communications, Brand and Marketing
Xanadu
Toronto, ON
- Full-time
…external communications, public relations, corporate branding, and product marketing under one leader to build an integrated strategy connecting Xanadu’s mission, technical progress, and…
Added 2 hours ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…develops and delivers impactful event programs that strengthen advisor relationships, showcase organizational capabilities, support product and business priorities, and create environments…
Added 2 hours ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
…develops and delivers impactful event programs that strengthen advisor relationships, showcase organizational capabilities, support product and business priorities, and create environments…
Added 2 hours ago
T
Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
Added 2 hours ago
T
Senior Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
Added 2 hours ago
OT
Legal Counsel
Open Text Inc.
Toronto, ON · Ottawa, ON · Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
In this role, you will be a trusted Legal advisor and business partner collaborating with cross-functional teams and diverse internal clients. You'll handle escalations with finesse and…
Added 2 hours ago
PP
Scheduler
Pembina Pipeline Corporation
Calgary, AB
- Full-time
Develop and maintain accurate daily and monthly pipeline and terminal schedules, actively managing system tankage and line fill inventories to keep product moving safely and efficiently;
Added 2 hours ago
VG
Director of Hospitality
Vancouver Golf Club
Coquitlam, BC
- Full-time
Own departmental plans, budgets and reporting; apply POS, product mix, member utilization and labour data to decisions.
Added 3 hours ago
H
Full-Time Freelance Beauty Brand Advisor | Multi-Brand Retail | Ottawa
Headkount
Ottawa, ON
- $25 to $30 CAD / hour
- Full-time
Love the freelance life but want the stability of a steady schedule? As a Headkount Brand Advisor, you’ll represent top beauty and skincare brands at Sephora and other leading beauty…
Added 3 hours ago
H
Freelance Beauty Brand Advisor | Multi-Brand Retail | Vancouver
Headkount
Vancouver, BC
- $25 to $30 CAD / hour
- Part-time
Love the freelance life but want the stability of a steady schedule? As a Headkount Brand Advisor, you’ll represent top beauty and skincare brands at Sephora and other leading beauty…
Added 3 hours ago
II
Director, Innovation
Ipsos in Canada
Toronto, ON
- Full-time
…relationships through our collective team greatness. Become a trusted advisor to clients by understanding their big picture strategy and day to day…
Added 3 hours ago
Associate Wealth Advisor
First West
Chilliwack, BC
We are currently seeking an Associate Wealth Advisor to join our team.
Added 3 hours ago
HI
Personal Insurance Advisor
HUB International
Penticton, BC
- Full-time
As a Personal Insurance Advisor, you will help protect individuals most valuable assets. In this role, you will provide outstanding client service through your positive, friendly manner…
Added 3 hours ago
X
VP, Communications, Brand & Marketing
Xanadu
Toronto, ON
- Full-time
…external communications, public relations, corporate branding, and product marketing under one leader to build an integrated strategy connecting Xanadu’s mission, technical progress, and…
Added 3 hours ago
LD
Beauty Advisor
London Drugs Limited
Prince George, BC
- $18.25 to $21.58 CAD / hour
- Other
…expertise for all-things beautiful. As a London Drugs BEAUTY ADVISOR, you’ll be a trusted expert to our customers, helping them select the cosmetics and beauty products perfectly suited to…
Added 3 hours ago
MC
Senior Small Business Advisor
Meridian Credit Union
Barrie, ON
- $68,800 to $100,000 CAD / year
- Full-time
…business development, retention of Members and referrals. The Advisor will manage an existing portfolio and/or build a Small Business portfolio by developing new relationships, while…
Added 3 hours ago
T
Audit Manager II, Canadian Business Banking and Credit Risk (1242)
TD
Toronto, ON
- Full-time
Act as the audit lead or audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action…
Added 3 hours ago
IG
Senior UX Researcher
Insight Global
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Ability to translate research into strategic product and experience recommendations
Added 3 hours ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Become a trusted advisor by understanding customer needs and providing value-driven solutions.
Added 3 hours ago
EG
Senior Manager, Partnerships
Emterra Group
Oakville, ON
- Full-time
Acting as a trusted advisor, the role bridges commercial, regulatory, and operational functions, helping clients navigate complex environmental requirements while advancing circularity…
Added 3 hours ago
DA
SALES REPRESENTATIVE
Drive Auto Group
Ajax, ON
- Full-time
Ajax Hyundai, a proud member of the Drive Autogroup, is currently looking for a Sales Advisor to join our Sales Team. The ideal candidate must have the ability to not only anticipate, but…
Added 4 hours ago
SL
Creative Director
Sid Lee
Toronto, ON
- $135,000 to $140,000 CAD / year
The Creative Director creates the vision and inspires their team to generate a creative product at the highest level. We’re looking for someone with a track record of creating famous work…

Schema App

Enterprise Customer Success Manager

Remote, Canada

Remote

$78,000 to $85,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $78,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.

About the Role

As an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and expansion strategy and are expected to independently lead commercial conversations and long-term success planning. Reporting to the Manager of Customer Success, you will play a critical role in driving net revenue retention and contributing to the company's growth objectives.

Functional Accountabilities

Own Complex Strategic Relationships

Build and maintain relationships with executive, business, and technical stakeholders across customer organizations.
Develop engagement strategies that align to customer goals, organizational structure, and business priorities.
Act as a trusted advisor by providing strategic guidance and driving alignment on long-term success plans.

Drive Enterprise Retention & Outcomes

Create and execute customer success plans with measurable business objectives and KPIs.
Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success.
Drive adoption, value realization, and measurable outcomes that support retention and growth.

Lead Renewals & Expansion

Own renewal strategy, forecasting, and customer communications throughout the contract lifecycle.
Identify growth opportunities and lead consultative expansion conversations with key stakeholders.
Build business cases that connect customer goals, realized value, and investment decisions.

Deliver Executive-Level QBRs

Lead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals.
Present insights and recommendations tailored to executive and cross-functional audiences.
Facilitate alignment on priorities, success metrics, and future opportunities.

Act as Product Partner

Gather, synthesize, and communicate customer feedback to Product and internal stakeholders.
Advocate for enterprise customer needs and influence product direction through strategic insights.
Partner cross-functionally to address customer challenges and improve the overall customer experience.

Act as an Industry & Product Expert

Maintain deep expertise in Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search.
Translate industry trends and product capabilities into actionable recommendations for customers.
Educate customers and internal teams on best practices, emerging opportunities, and innovative use cases.

Key Competencies

Executive Stakeholder Influence: Engages confidently with senior leaders and decision-makers. Navigates complex organizations and aligns multiple stakeholders around shared goals, value realization, and long-term partnership.
Strategic Account Planning & Growth: Designs and executes structured success and growth strategies that align customer maturity with Schema App’s capabilities. Anticipates future needs and positions expansion as a natural outcome of value delivered.
Commercial Acumen & Negotiation: Owns renewal and expansion motions with a strong understanding of contracts, timing, ROI, and customer buying dynamics. Leads consultative commercial conversations that protect and grow revenue.
Risk Anticipation & Problem Solving: Identifies risk early in complex environments and proactively develops mitigation strategies. Brings clarity and structure to ambiguity and escalates thoughtfully when needed.
Cross-Functional Leadership: Partners effectively with Sales, Product, Support, and Marketing to advocate for enterprise customer needs. Synthesizes feedback into clear insights that influence roadmap, messaging, and experience.
Efficiency Habits: Contributes to Schema App’s culture of Constant Innovation and Experimentation by showing curiosity, initiative, and ownership in finding smarter, more efficient ways to deliver results. Embraces change and is empowered to experiment and improve continuously.

Success Metrics

Net Revenue Retention (NRR): ≥ 105% within the book of business
Gross Revenue Retention: ≥ 95%
Expansion Closed: Lead and close upsells quarterly
Renewal Timeliness: 100% of renewals finalized ≥ 30 days before expiry with clear success metrics documented
Executive Engagement: Maintain active relationships with at least 2+ executive stakeholders per enterprise customer
Strategic Influence: Drive at least 1 new internal initiative per quarter (process, insight, playbook, or roadmap contribution)

Core Values

Growth Mindset: We are adaptable, nimble, and resilient. We are always learning.
Resourceful: We are resourceful, take action on opportunities, and don’t give up.
One Team: We are collaborative, we win and learn together.
We are Humble: We know what we are good at as people and as a company. We share what we know, admit what we don’t, and seek clarity through curious questions.

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, acting as a trusted advisor to senior stakeholders to drive retention and expansion. They are responsible for executing success plans, leading commercial renewals, and providing strategic insights to internal product teams.

Requirements

The role requires a professional with strong commercial acumen, experience in managing enterprise-level relationships, and the ability to navigate complex organizational structures. Candidates must demonstrate expertise in SaaS, SEO, and AI-driven technologies to effectively influence customer outcomes.

Skills

Customer success management
Strategic account planning
Executive stakeholder management
Renewal strategy
Expansion strategy
Commercial negotiation
Risk mitigation
Data analysis
SaaS
Schema markup
Knowledge graphs
SEO
AI-powered search
Cross-functional leadership
Business case development
Revenue retention

Benefits

Health and wellness benefits
RRSP matching
Flex days
Vacation days
Birthday off
Professional development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
AI
Schema Markup
Knowledge Graphs
SEO
Retention
Expansion
Renewals
Stakeholder Management
Strategic Planning
Commercial Acumen
Negotiation
ROI
QBR
Data Analysis
Product Management
Cross-functional Collaboration
Digital Experience
Agentic Web
KPIs
Growth Mindset
Account Management

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