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Added 6 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 6 mins ago
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Software Engineer II
TD
Toronto, ON
- Full-time
You are accountable for detailed design, development, testing and operational support within your assigned solution area. You contribute to engineering standards, automation and reusable…
Added 6 mins ago
T
Sr. IT Data Analyst
TD
Toronto, ON
- Full-time
The ideal candidate will be part of the team that designs and maintains the data governance process to ensure data integrity is adhered to when payment and reference data information is…
Added 6 mins ago
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Director, Technology & Digital Transformation
Sunpan
Toronto, ON · Scarborough, Ontario
- Full-time
Lead, mentor and develop the IT team, and recommend the roles, structure and skills needed as the department grows.
Added 6 mins ago
AI
Technical Lead – IBM TRIRIGA, Maximo Real Estate & Facilities
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
…understand requirements, design scalable solutions, and guide the team through development, configuration, integration, testing, deployment and production…
Added 6 mins ago
MR
Product Manager
MPA Recruitment
Canada
- Full-time
…private sector. For over 30+ years our client has been providing software solutions to the commercial, healthcare and public sectors. There is a strong possibility you have used our…
Added 6 mins ago
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System Administrator
PrecisionERP / PrecisionIT
London, ON
- Contract
…Business Systems Analysts, LAN Administrators, the Cyber Security team and other IT team members and/or external contractors as…
Added 6 mins ago
T
Agile Development Manager
TechInsights
Ottawa, ON
- Full-time
TechInsights is seeking an experienced Agile Development Manager (ADM) to lead and optimize the performance of our software engineering and development teams. Reporting to the VP, Software…
Added 6 mins ago
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Director, Head of Equity Derivatives Risk Engineering
BMO
Toronto, ON · FCP
- Full-time
Leadership - Manage and coach the team; set standards for agile delivery and test-driven development; raise the bar for engineering and design
Added 7 mins ago
VC
Indigenous Cultural Practitioner
Vancouver Coastal Health
Vancouver, BC
- Full-time
…Substance Use and Primary Care services, engages in on- going team planning, development, evaluation, and quality improvement activities to achieve excellence in client care, and will…
Added 7 mins ago
VC
Indigenous Cultural Practitioner
Vancouver Coastal Health
Vancouver, BC
- Full-time
…Substance Use and Primary Care services, engages in on- going team planning, development, evaluation, and quality improvement activities to achieve excellence in client care, and will…
Added 7 mins ago
VC
Diagnostic Medical Sonographer - Clinical Educator/Instructor - Site/Department (P2BE)
Vancouver Coastal Health
Richmond, BC
- Full-time
Come work as a Diagnostic Medical Sonographer - Clinical Educator/ Instructor at Richmond Hospital with Vancouver Coastal Health (VCH)! Apply now to join the team!
Added 7 mins ago
AI
IBM Tririga / IBM Maximo Technical Lead
Apptoza Inc.
Vancouver, BC
- Contract
The person will lead IBM TRIRIGA / IBM Maximo Real Estate and Facilities application delivery, working with business analysts, architects, end users and support teams to understand…
Added 7 mins ago
FH
Sr. Talent Management Business Partner
Fuze HR Solutions
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
Lead the execution of talent management initiatives, including performance management, succession planning, talent reviews and leadership development.
Added 7 mins ago
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Intermediate Videographer and Content Creator (12 month contract)
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Contract
Serve as a video lead for New Product Launches (NPLs), creating short-form and long-form motion assets that communicate product benefits, ingredient technology, and formulation science.
Added 21 mins ago
Coordinator - Digital Construction
Pomerleau
Vancouver, BC
Jump onboard and let’s innovate! Join our team to explore and support project growth and execution through BIM (Building Information Modelling), VDC (Virtual Design and Construction) and…
Added 21 mins ago
Analyste en Modélisation et Simulation d’Électronique de Puissance / Power Electronics Modeling and Simulation Analyst
OPAL-RT
Montreal, QC
Added 21 mins ago
TS
Project Coordinator
Third Space Properties
Vancouver, BC
- Full-time
Third Space Contracting LTD. (call us “Third Space”) is the construction arm of a values-based property investment, development and management company based in Vancouver. We are a new…
Added 21 mins ago
EB
Key Holder - Jo Malone London - Parttime - Metropolis at Metrotown - Burnaby BC
ELC Beauty LLC
Burnaby, BC
- Part-time
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 36 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
…creativity & confidence in our work. We are a high-performing team who works hard and delivers high-quality work for our clients; we also have fun and enjoy spending time together. Cascadia…
Added 36 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
…creativity & confidence in our work. We are a high-performing team who works hard and delivers high-quality work for our clients; we also have fun and enjoy spending time together. Cascadia…
Added 36 mins ago
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Senior Project Controls Advisor
Enbridge
Calgary, AB · Edmonton, AB
- Full-time
Lead the development, implementation, and continuous improvement of project controls processes, tools, and reporting frameworks.
Added 36 mins ago
Multidisciplinary Specialist (Evening Shift - VG Halifax) (Computer Services Off 3)
The Government of Nova Scotia
Halifax, NS
You will provide advanced technical support, coordinate complex incidents and operational activities, lead after-hours technical work, and provide guidance and escalation support to team…
Added 36 mins ago
Estimator
Aecon
Vancouver, BC
Integrity. We lead by example, with humility and courage.
Added 36 mins ago
Inside Sales Representative
KEV Group
Toronto, ON
…parents, and schools across North America. We don’t just build software, we create solutions that simplify lives and strengthen communities. Our mission is rooted in impact, and every team…

Schema App

Enterprise Customer Success Manager

Remote, Canada

Remote

$78,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $78,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.

About the Role

As an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and expansion strategy and are expected to independently lead commercial conversations and long-term success planning. Reporting to the Manager of Customer Success, you will play a critical role in driving net revenue retention and contributing to the company's growth objectives.

Functional Accountabilities

Own Complex Strategic Relationships

Build and maintain relationships with executive, business, and technical stakeholders across customer organizations.
Develop engagement strategies that align to customer goals, organizational structure, and business priorities.
Act as a trusted advisor by providing strategic guidance and driving alignment on long-term success plans.

Drive Enterprise Retention & Outcomes

Create and execute customer success plans with measurable business objectives and KPIs.
Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success.
Drive adoption, value realization, and measurable outcomes that support retention and growth.

Lead Renewals & Expansion

Own renewal strategy, forecasting, and customer communications throughout the contract lifecycle.
Identify growth opportunities and lead consultative expansion conversations with key stakeholders.
Build business cases that connect customer goals, realized value, and investment decisions.

Deliver Executive-Level QBRs

Lead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals.
Present insights and recommendations tailored to executive and cross-functional audiences.
Facilitate alignment on priorities, success metrics, and future opportunities.

Act as Product Partner

Gather, synthesize, and communicate customer feedback to Product and internal stakeholders.
Advocate for enterprise customer needs and influence product direction through strategic insights.
Partner cross-functionally to address customer challenges and improve the overall customer experience.

Act as an Industry & Product Expert

Maintain deep expertise in Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search.
Translate industry trends and product capabilities into actionable recommendations for customers.
Educate customers and internal teams on best practices, emerging opportunities, and innovative use cases.

Key Competencies

Executive Stakeholder Influence: Engages confidently with senior leaders and decision-makers. Navigates complex organizations and aligns multiple stakeholders around shared goals, value realization, and long-term partnership.
Strategic Account Planning & Growth: Designs and executes structured success and growth strategies that align customer maturity with Schema App’s capabilities. Anticipates future needs and positions expansion as a natural outcome of value delivered.
Commercial Acumen & Negotiation: Owns renewal and expansion motions with a strong understanding of contracts, timing, ROI, and customer buying dynamics. Leads consultative commercial conversations that protect and grow revenue.
Risk Anticipation & Problem Solving: Identifies risk early in complex environments and proactively develops mitigation strategies. Brings clarity and structure to ambiguity and escalates thoughtfully when needed.
Cross-Functional Leadership: Partners effectively with Sales, Product, Support, and Marketing to advocate for enterprise customer needs. Synthesizes feedback into clear insights that influence roadmap, messaging, and experience.
Efficiency Habits: Contributes to Schema App’s culture of Constant Innovation and Experimentation by showing curiosity, initiative, and ownership in finding smarter, more efficient ways to deliver results. Embraces change and is empowered to experiment and improve continuously.

Success Metrics

Net Revenue Retention (NRR): ≥ 105% within the book of business
Gross Revenue Retention: ≥ 95%
Expansion Closed: Lead and close upsells quarterly
Renewal Timeliness: 100% of renewals finalized ≥ 30 days before expiry with clear success metrics documented
Executive Engagement: Maintain active relationships with at least 2+ executive stakeholders per enterprise customer
Strategic Influence: Drive at least 1 new internal initiative per quarter (process, insight, playbook, or roadmap contribution)

Core Values

Growth Mindset: We are adaptable, nimble, and resilient. We are always learning.
Resourceful: We are resourceful, take action on opportunities, and don’t give up.
One Team: We are collaborative, we win and learn together.
We are Humble: We know what we are good at as people and as a company. We share what we know, admit what we don’t, and seek clarity through curious questions.

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, acting as a trusted advisor to senior stakeholders to drive retention and expansion. They are responsible for executing success plans, leading commercial renewals, and providing strategic insights to internal product teams.

Requirements

The role requires a professional with strong commercial acumen, experience in managing enterprise-level relationships, and the ability to navigate complex organizational structures. Candidates must demonstrate expertise in SaaS, SEO, and AI-driven technologies to effectively influence customer outcomes.

Skills

Customer success management
Strategic account planning
Executive stakeholder management
Renewal strategy
Expansion strategy
Commercial negotiation
Risk mitigation
Data analysis
SaaS
Schema markup
Knowledge graphs
SEO
AI-powered search
Cross-functional leadership
Business case development
Revenue retention

Benefits

Health and wellness benefits
RRSP matching
Flex days
Vacation days
Birthday off
Professional development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
AI
Schema Markup
Knowledge Graphs
SEO
Retention
Expansion
Renewals
Stakeholder Management
Strategic Planning
Commercial Acumen
Negotiation
ROI
QBR
Data Analysis
Product Management
Cross-functional Collaboration
Digital Experience
Agentic Web
KPIs
Growth Mindset
Account Management

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