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Added 8 mins ago
R
Senior Data & IT Project Manager
Raise
Calgary, AB
- Full-time
The Senior Data & IT Project Manager will provide leadership in coordinating Data & IT dependencies and deliverables, driving collaboration between D&IT and business units, and ensuring…
Added 8 mins ago
B
Manager, Risk & Insurance
Brookfield
Toronto, ON
- Full-time
…Our operating capacity totals over 35,000 megawatts and our development pipeline stands at approximately 200,000 megawatts. Our portfolio of sustainable solutions assets includes our…
Added 8 mins ago
BP
Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
Establish standards to assist the Manager in the development of an integrated and/or interfaced information management framework.
Added 8 mins ago
B
Manager, Policy Management
BMO
Toronto, ON · FCP
- Full-time
…advancing the organization's Policy Management Framework. As Manager, Policy Management, you will act as a trusted advisor to stakeholders across the business, providing expert guidance on…
Added 8 mins ago
BA
Manager, Risk & Insurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…Our operating capacity totals over 35,000 megawatts and our development pipeline stands at approximately 200,000 megawatts. Our portfolio of sustainable solutions assets includes our…
Added 8 mins ago
IF
Manager, Actuarial, Specialty Lines
Intact FC
Montreal, QC · Quebec, QC
- Full-time
We're looking for a Manager, Actuarial to join our Specialty Lines team.
Added 8 mins ago
General Manager, Integrated Waste Services & Fuel Program - CA Posting
BWXT
Chalk River, ON
General Manager, Integrated Waste Service & Fuel Program, BWX Technologies - Technical Services Canada (TSC) (CNL project)
Added 8 mins ago
General Manager, Integrated Waste Services & Fuel Program
BWXT
Chalk River, ON
General Manager, Integrated Waste Services & Fuel Program, BWX Technologies – Technical Services Group (TSG)
Added 8 mins ago
SC
Environmental & Social Impact Assessment Operations Team Lead
SLR Consulting
Guelph, ON
- Full-time
Oversees the development of personal development and training plans covering consulting and technical skills.
Added 8 mins ago
ST
Manager, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
Added 8 mins ago
Territory Manager, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
The primary responsibility of the implants territory manager position is account management, business development and the successful execution of their business plan. This is accomplished…
Added 8 mins ago
Territory Manager, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
The primary responsibility of the implants territory manager position is account management, business development and the successful execution of their business plan. This is accomplished…
Added 8 mins ago
NC
Veterinary Assistant/Client Service Rep
NVA Canada
Fredericton, NB
- Full-time
Know and use standard medical and business abbreviations.
Added 8 mins ago
S
Account Manager - Ontario West Toronto & Peel
Savaria
Mississauga, ON
- $50,000 to $70,000 CAD / year
- Full-time
Work with technical staff and other internal colleagues to meet customer needs.
Added 8 mins ago
S
Account Manager - Ontario East Toronto & Durham
Savaria
Toronto, ON
- $50,000 to $70,000 CAD / year
- Full-time
Work with technical staff and other internal colleagues to meet customer needs.
Added 8 mins ago
CH
Portfolio Manager
Charton Hobbs
Burnaby, BC
- Full-time
…opportunities, and supporting the commercial growth of our business in Western Canada. Join Charton Hobbs as Portfolio Manager in Burnaby, BC, reporting to the Vice President, Western…
Added 8 mins ago
D
Senior Manager, Business Tax - Ottawa
Deloitte
Ottawa, ON
- Full-time
Work in a stimulating and very high-energy environment with like-minded people who are eminent in their respective technical fields
Added 8 mins ago
D
Manager, Business Tax - Ottawa
Deloitte
Ottawa, ON
- Full-time
Work in a stimulating and very high-energy environment with like-minded people who are eminent in their respective technical fields;
Added 23 mins ago
RB
Technical Program Manager (Cloud)
Royal Bank of Canada
Toronto, ON
- Full-time
We are looking for a Lead Technical Program Manager (Cloud) to own the delivery of complex, cross-team cloud programs, including migrations, platform and landing zone builds, environment…
Added 23 mins ago
PN
Manager, Health, Safety & Environment
Pacific Northern Gas Ltd.
Burns Lake, BC · Dawson Creek, BC · Fort St. John, BC · Smithers, BC · Terrace, BC · Vancouver, BC
- Full-time
Reporting to the Vice President, Operations and Engineering, the Health, Safety & Environment Manager will lead a specialized team that provides practical work site guidance to managers and…
Added 23 mins ago
VC
Diagnostic Medical Sonographer - Clinical Educator/Instructor - Site/Department (P2BE)
Vancouver Coastal Health
Richmond, BC
- $48.47 to $60.48 CAD / hour
- Temporary
…leadership in diagnostic medical sonography practice and performs technical functions, as required.This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety,…
Added 23 mins ago
A
Senior Environmental Scientist - Whitehorse
AECOM
Whitehorse, YT
- $175,000 to $230,000 CAD / year
- Full-time
…while driving the growth and success of AECOM’s Environmental business across the territories. You will contribute to delivering high-quality projects, fostering business growth, and…
Added 23 mins ago
TS
Territory Executive - CANADA
thern Sanitation Inc
Brampton, ON
- Full-time
…proactively and prospecting and selling new and profitable business within an assigned market that is typically outside of a metropolitan area. The Territory Executive is required to sell…
Added 23 mins ago
RT
Conseiller(ère) principal(e), Stratégie et services-conseils – Relations avec les employés / Principal Advisor, Strategy & Advisory – Employee Relations
Rio Tinto
Montreal, QC
- Full-time
Added 23 mins ago
B
Senior Content Designer
BMO
Toronto, ON · BMOPLACE
- Full-time
…systems. You communicate openly with Product, Design, Research, Development and business partners so everyone understands how content contributes to the overall…

Schema App

Enterprise Customer Success Manager

Remote, Canada

Remote

$78,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $78,000 to $85,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.

About the Role

As an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and expansion strategy and are expected to independently lead commercial conversations and long-term success planning. Reporting to the Manager of Customer Success, you will play a critical role in driving net revenue retention and contributing to the company's growth objectives.

Functional Accountabilities

Own Complex Strategic Relationships

Build and maintain relationships with executive, business, and technical stakeholders across customer organizations.
Develop engagement strategies that align to customer goals, organizational structure, and business priorities.
Act as a trusted advisor by providing strategic guidance and driving alignment on long-term success plans.

Drive Enterprise Retention & Outcomes

Create and execute customer success plans with measurable business objectives and KPIs.
Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success.
Drive adoption, value realization, and measurable outcomes that support retention and growth.

Lead Renewals & Expansion

Own renewal strategy, forecasting, and customer communications throughout the contract lifecycle.
Identify growth opportunities and lead consultative expansion conversations with key stakeholders.
Build business cases that connect customer goals, realized value, and investment decisions.

Deliver Executive-Level QBRs

Lead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals.
Present insights and recommendations tailored to executive and cross-functional audiences.
Facilitate alignment on priorities, success metrics, and future opportunities.

Act as Product Partner

Gather, synthesize, and communicate customer feedback to Product and internal stakeholders.
Advocate for enterprise customer needs and influence product direction through strategic insights.
Partner cross-functionally to address customer challenges and improve the overall customer experience.

Act as an Industry & Product Expert

Maintain deep expertise in Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search.
Translate industry trends and product capabilities into actionable recommendations for customers.
Educate customers and internal teams on best practices, emerging opportunities, and innovative use cases.

Key Competencies

Executive Stakeholder Influence: Engages confidently with senior leaders and decision-makers. Navigates complex organizations and aligns multiple stakeholders around shared goals, value realization, and long-term partnership.
Strategic Account Planning & Growth: Designs and executes structured success and growth strategies that align customer maturity with Schema App’s capabilities. Anticipates future needs and positions expansion as a natural outcome of value delivered.
Commercial Acumen & Negotiation: Owns renewal and expansion motions with a strong understanding of contracts, timing, ROI, and customer buying dynamics. Leads consultative commercial conversations that protect and grow revenue.
Risk Anticipation & Problem Solving: Identifies risk early in complex environments and proactively develops mitigation strategies. Brings clarity and structure to ambiguity and escalates thoughtfully when needed.
Cross-Functional Leadership: Partners effectively with Sales, Product, Support, and Marketing to advocate for enterprise customer needs. Synthesizes feedback into clear insights that influence roadmap, messaging, and experience.
Efficiency Habits: Contributes to Schema App’s culture of Constant Innovation and Experimentation by showing curiosity, initiative, and ownership in finding smarter, more efficient ways to deliver results. Embraces change and is empowered to experiment and improve continuously.

Success Metrics

Net Revenue Retention (NRR): ≥ 105% within the book of business
Gross Revenue Retention: ≥ 95%
Expansion Closed: Lead and close upsells quarterly
Renewal Timeliness: 100% of renewals finalized ≥ 30 days before expiry with clear success metrics documented
Executive Engagement: Maintain active relationships with at least 2+ executive stakeholders per enterprise customer
Strategic Influence: Drive at least 1 new internal initiative per quarter (process, insight, playbook, or roadmap contribution)

Core Values

Growth Mindset: We are adaptable, nimble, and resilient. We are always learning.
Resourceful: We are resourceful, take action on opportunities, and don’t give up.
One Team: We are collaborative, we win and learn together.
We are Humble: We know what we are good at as people and as a company. We share what we know, admit what we don’t, and seek clarity through curious questions.

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, acting as a trusted advisor to senior stakeholders to drive retention and expansion. They are responsible for executing success plans, leading commercial renewals, and providing strategic insights to internal product teams.

Requirements

The role requires a professional with strong commercial acumen, experience in managing enterprise-level relationships, and the ability to navigate complex organizational structures. Candidates must demonstrate expertise in SaaS, SEO, and AI-driven technologies to effectively influence customer outcomes.

Skills

Customer success management
Strategic account planning
Executive stakeholder management
Renewal strategy
Expansion strategy
Commercial negotiation
Risk mitigation
Data analysis
SaaS
Schema markup
Knowledge graphs
SEO
AI-powered search
Cross-functional leadership
Business case development
Revenue retention

Benefits

Health and wellness benefits
RRSP matching
Flex days
Vacation days
Birthday off
Professional development

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise
AI
Schema Markup
Knowledge Graphs
SEO
Retention
Expansion
Renewals
Stakeholder Management
Strategic Planning
Commercial Acumen
Negotiation
ROI
QBR
Data Analysis
Product Management
Cross-functional Collaboration
Digital Experience
Agentic Web
KPIs
Growth Mindset
Account Management

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