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Added 9 mins ago
RB
Technical Program Manager (Cloud)
Royal Bank of Canada
Toronto, ON
- Full-time
We are looking for a Lead Technical Program Manager (Cloud) to own the delivery of complex, cross-team cloud programs, including migrations, platform and landing zone builds, environment…
Added 9 mins ago
PN
Manager, Health, Safety & Environment
Pacific Northern Gas Ltd.
Burns Lake, BC · Dawson Creek, BC · Fort St. John, BC · Smithers, BC · Terrace, BC · Vancouver, BC
- Full-time
Reporting to the Vice President, Operations and Engineering, the Health, Safety & Environment Manager will lead a specialized team that provides practical work site guidance to managers and…
Added 10 mins ago
LC
Sr Manager - Fresh Produce Commodity Intelligence
Loblaw Companies Limited
Brampton, ON
- Full-time
As the Senior Manager, Fresh Produce Commodity Intelligence, you will lead the development of forward-looking commodity insights and input-cost analysis that strengthen commercial decisions…
Added 10 mins ago
LC
Senior Director, Sourcing Strategy & Value Delivery
Loblaw Companies Limited
Brampton, ON
- Full-time
…evolving Sourcing capabilities and ways of working. You will lead the strategic planning process, oversee the portfolio of highest-priority enterprise programs, and establish the governance…
Added 10 mins ago
LC
Senior Director Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
As the Senior Director, Sourcing Analytics, you will lead the development of a best-in-class analytics function that strengthens commercial decision-making, accelerates value creation and…
Added 24 mins ago
Operations Lead - Halifax
WestJet Group
Enfield, NS
As an Operations Lead, you will contribute to the safe and efficient daily maintenance of WestJet’s fleet, including the Boeing 737 NG, 737 MAX, and De Havilland Dash 8-400 (Q400). You’ll…
Added 24 mins ago
Director, Capital Delivery (Healthcare Planning and Initiatives)
Infrastructure Ontario
Toronto, ON
Lead a portfolio of healthcare infrastructure projects through early planning and project development mainly, with opportunities to proceed further to procurement, and transaction phases.
Added 24 mins ago
Vice President, Capital Delivery (Healthcare)
Infrastructure Ontario
Toronto, ON
Lead a portfolio of healthcare infrastructure projects through planning, project development, procurement, and transaction phases.
Added 24 mins ago
AI
Technical Lead – IBM TRIRIGA, Maximo Real Estate & Facilities
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
The person will be responsible for leading IBM TRIRIGA / IBM Maximo Real Estate and Facilities application delivery, working with business analysts, architects, end users and support teams…
Added 24 mins ago
CO
Employment Services Officer (Client Services Officer)
College of the North Atlantic
St. John's, NL
- Full-time
Individualized employment planning: work with clients to create personalized employment plans, track their progress, make adjustments as needed, and provide ongoing support and guidance.
Added 24 mins ago
CO
Bilingual Employment Services Officer (Client Services Officer)
College of the North Atlantic
St. John's, NL
- Full-time
Individualized employment planning: work with clients to create personalized employment plans, track their progress, make adjustments as needed, and provide ongoing support and guidance.
Added 24 mins ago
G
Lead, Vegetation (Ecologist)
Glencore
Sparwood, BC
- $108,000 to $127,000 CAD / year
- Full-time
Reporting to the Manager, Reclamation, the Lead, Vegetation provides technical expertise in vegetation ecology, ecosystem development, and revegetation to support mine reclamation and…
Added 24 mins ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Full-time
…prompted to select geographic areas of interest in the online application form at the end of this…
Added 25 mins ago
CS
Sr. SAS Administrator (Azure)
Confiar Services
Toronto, ON
- Contract
This role will serve as a technical lead for SAS platform operations, infrastructure optimization, automation, and production support.
Added 25 mins ago
AI
IBM Tririga / IBM Maximo Technical Lead
Apptoza Inc.
Vancouver, BC
- Contract
The person will lead IBM TRIRIGA / IBM Maximo Real Estate and Facilities application delivery, working with business analysts, architects, end users and support teams to understand…
Added 25 mins ago
SC
Environmental & Social Impact Assessment Operations Team Lead
SLR Consulting
Guelph, ON
- Full-time
…through effective project governance, disciplined resource planning, continuous improvement, and proactive risk management. You will lead a team of consultants to consistently deliver…
Added 25 mins ago
R
Branch Manager- EN
RBC
Montreal, QC
- Full-time
Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
Added 25 mins ago
H
Quality Assurance Analyst
HCLTech
Vancouver, BC
- $60,000 to $65,000 CAD / year
- Full-time
Work very effectively with QA lead and rest of the QA team
Added 25 mins ago
FH
Sr. Talent Management Business Partner
Fuze HR Solutions
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
Lead the execution of talent management initiatives, including performance management, succession planning, talent reviews and leadership development.
Added 39 mins ago
CH
Regional Director, West
Clearpoint Health Network Inc.
Calgary, AB · Burnaby, BC · New Westminster, BC
- Full-time
…seeking an experienced, people-focused Regional Director to lead our surgical centres across Western Canada Region, including Calgary, New Westminster and Still…
Added 40 mins ago
L
Senior Analyst, PMO
LCBO
Toronto, ON
- Full-time
…tracking and reporting, data modelling, process automation, and application administration and support. The Senior PMO Analyst will to ensure projects are running smoothly on budget.…
Added 54 mins ago
H
Director, Ethics
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
…our province’s healthcare goals. The Director will help to lead and support the Saskatchewan Health Authority and the Saskatchewan Cancer Agency (SCA) in the development, implementation and…
Added 54 mins ago
A
Well Integrity & Asset Retirement Obligation (ARO) Engineer
ATCO
Edmonton, AB
- Full-time
…consistently recognized. Here you will have opportunities to lead initiatives with your technical expertise and will be propelled to take responsibility and embrace challenge. It’s part of…
Added 54 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
Guiding and supporting implementation activities, including business analysis, planning, budgeting, testing, training, data conversion / migration, staff communications and executive…
Added 54 mins ago
CS
Senior Associate - Digital Transformation
Cascadia Strategy Consulting Partners
Remote, Canada
- $110,000 to $135,000 CAD / year
- Full-time
- Remote
Guiding and supporting implementation activities, including business analysis, planning, budgeting, testing, training, data conversion / migration, staff communications and executive…

Schema App

Manager, Customer Success

Remote, Canada

Remote

$120,000 to $130,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $120,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships, renew with confidence, and expand their adoption of Schema App.

About the Role

The Manager, Customer Success leads, coaches, and develops a team of Customer Success Managers to deliver exceptional customer outcomes, build strategic relationships, and drive retention and growth.

You will establish clear processes, performance expectations, and accountability to ensure consistent execution across the customer base. You will oversee customer health, adoption, renewal readiness, expansion opportunities, and revenue forecasting, proactively addressing risks and coaching the team to success.

You will own the team's execution of renewals and expansion opportunities, ensuring Customer Success operates as a revenue-responsible function while maintaining strong customer partnerships. You will collaborate closely with Customer Delivery, Sales, Product, and Engineering to deliver a seamless customer experience and support Schema App's growth.

Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive team performance and customer success.

Functional Accountabilities

Lead, Coach, and Develop a High-Performing Customer Success Team

Hire, onboard, coach, and develop CSMs who take ownership of customer and commercial outcomes.
Set clear goals and scorecards, provide regular feedback, address performance gaps, and conduct quarterly talent and coaching reviews.
Partner with the Director to translate company priorities into team plans, deliver quarterly initiatives, and build future leadership capability while modelling Schema App’s values.

Drive Customer Retention and Expansion

Own team performance against retention, renewal, and expansion goals.
Coach CSMs on early renewal planning, value-based business cases, qualified growth opportunities, and commercial conversations.
Maintain accurate forecasts, clear close plans, and early visibility into risk.
Review pricing and negotiation strategies with the Director and RevOps, ensuring commercial decisions protect customer trust and company goals.

Deliver Measurable Value and Strategic Enterprise Relationships

Ensure customers have clear success plans, adoption goals, and credible evidence of progress.
Improve Business Reviews and proactive recommendations so customers understand results and next steps.
Coach CSMs to build relationships across technical, program, economic-buyer, and executive stakeholders.
Personally support priority accounts, executive alignment, transitions, and escalations where leadership involvement improves outcomes.

Build Scalable Operations and Cross-Functional Partnerships

Establish consistent account standards, current customer records, and operating rhythms that surface risk and guide decisions.
Balance portfolios and capacity, anticipate staffing needs, and resolve competing priorities.
Partner with Customer Delivery on clear handoffs: CSMs own customer strategy, communication, value, and commercial outcomes; Delivery owns technical execution.
Bring customer insights to Sales, Marketing, Product, and Engineering, and close the feedback loop.

AI First

Actively uses and continuously improves AI to become more effective and efficient in daily work.
Builds strong prompting skills, uses available AI tools well, and creates agents leveraging available data/integrations to automate manual tasks.
Demonstrates curiosity and resourcefulness by exploring opportunities to improve how work gets done, taking accountability for quality of output, sharing what they learn, and helping the team adopt better AI-enabled ways of working.
Ensure AI is consistently used where it adds value, streamline key workflows, and turn what works into documented playbooks.
Continuously improve the “Schema App way” by incorporating team learnings, driving adoption of standard approaches, and preparing the team to scale.

Key Competencies

People Leadership and Coaching: Sets clear expectations, develops capability, gives constructive feedback, addresses performance gaps, and builds accountability and engagement.
Enterprise Relationships and Executive Communication: Builds trust across stakeholders and communicates customer value, recommendations, risks, and decisions clearly to executives and teams.
Commercial Acumen: Connects customer outcomes to retention and expansion, coaches negotiations, and applies sound judgment to revenue opportunities and trade-offs.
Strategic Thinking and Execution: Translates company goals into focused plans and measurable action while balancing customer needs, team capacity, and business priorities.
Operational and Analytical Judgment: Uses data and repeatable processes to identify patterns, anticipate risk, allocate capacity, and improve performance.
Cross-Functional Influence and Change Leadership: Builds productive partnerships, resolves ownership gaps, and helps teams adopt new processes and ways of working.
Market Proficiency and Learning Agility: Develops and applies knowledge of Enterprise SaaS, structured data, knowledge graphs, SEO, and AI search through curiosity, feedback, and learning.

Success Metrics

Achievement of the annual Customer Success targets for NRR and GRR
100% of renewals completed by their contractual deadline, with no avoidable overdue renewals
85% average customer health score
At least 90% Business Review satisfaction, with consistent adoption of the defined Business Review standard across eligible customers

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Manager, Customer Success will lead, coach, and develop a high-performing team to drive customer retention, expansion, and measurable value. They are responsible for establishing operational processes, managing revenue forecasting, and fostering strategic relationships with enterprise clients.

Requirements

The role requires an experienced SaaS leader with strong coaching skills, commercial acumen, and operational discipline. Candidates must demonstrate the ability to translate company priorities into team plans and effectively manage customer health and growth.

Skills

People leadership
Coaching
Customer success management
SaaS
Retention strategy
Revenue forecasting
Strategic planning
Executive communication
Commercial acumen
Operational discipline
Data analysis
Cross-functional collaboration
AI tools
Negotiation
Account management
Performance management

Benefits

Health and wellness coverage
RRSP matching
Flex days
Vacation days
Birthday off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise Marketing Technology
AI
Retention
Expansion
Revenue Forecasting
Account Management
Business Reviews
Knowledge Graphs
SEO
Structured Data
Performance Management
Operational Excellence
Change Leadership
Stakeholder Management
Customer Health
Renewals
Coaching
Strategic Partnerships

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