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Added 14 mins ago
A
Store Assistant Manager
Ardene
Welland, ON
- Full-time
Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail – we want to hear from you.
Added 14 mins ago
Analyste en Modélisation et Simulation d’Électronique de Puissance / Power Electronics Modeling and Simulation Analyst
OPAL-RT
Montreal, QC
Leader mondial dans la diversité des applications, nos outils sont utilisés dans une multitude de secteurs tels que l'automobile, l'aérospatiale, l’énergie, le transport, la fabrication…
Added 14 mins ago
S
Reception & Administrative Clerk
Syntronic
Ottawa, ON
- Full-time
Syntronic is a global leader in design and development, specializing in electronics, electro-mechanics, and software. We’re not just a company; we’re a community of innovators. Our teams…
Added 14 mins ago
Shop Foreman
Vertex Resource Group
Edmonton, AB
…region. This is an exciting opportunity for an experienced leader with a solid background in Industrial…
Added 14 mins ago
CL
Senior Beauty Sales Consultant
Chatters Limited Partnerships
Leduc, AB
- Part-time
You’re a values-driven leader who brings intention, passion, and authenticity to everything you do.
Added 14 mins ago
EB
Key Holder - Jo Malone London - Parttime - Metropolis at Metrotown - Burnaby BC
ELC Beauty LLC
Burnaby, BC
- Part-time
If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long…
Added 14 mins ago
Beauty Advisor/Artist Beauty Advisor
ELC Beauty LLC
London, ON
While certification in make up artistry and/or previous retail make up experience is desirable we also welcome applicants with amateur level experience. As a leader in prestige beauty with…
Added 14 mins ago
CH
Regional Director, West
Clearpoint Health Network Inc.
Calgary, AB · Burnaby, BC · New Westminster, BC
- Full-time
This is an opportunity for a strategic and operational leader with a strong background in surgical services to make a meaningful impact across multiple locations. The successful candidate…
Added 14 mins ago
SS
General Manager
Sienna Senior Living
London, ON
- Full-time
…purpose and passion. As the General Manager and the most senior leader in our home, you will serve as the cornerstone of our purpose: to cultivate happiness in daily life. Your role is…
Added 14 mins ago
B
Facility Mechanic
BGIS
North Bay, ON
- Full-time
Assists in enhancing customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
Added 29 mins ago
BM
Team Lead - Mall Activation
Brand Momentum
Toronto, ON · Etobicoke, ON
- Contract
Previous retail, customer service, promotional, or experiential marketing experience preferred.
Added 29 mins ago
BM
Retail Support Executive - Oakville
Brand Momentum
Oakville, ON
- $27 CAD / hour
- Part-time
As a key contributor in the field, you will not only drive sales and elevate the customer experience but also act as a trusted in-store partner, supporting the execution and growth of a…
Added 29 mins ago
BM
Brand Ambassador - Mall Activation
Brand Momentum
Toronto, ON · Etobicoke, ON
- Contract
…products, assist with sales, and help deliver an excellent customer…
Added 29 mins ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
Experience in the financial services industry could help, especially if it was with a customer experience leader
Added 29 mins ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
Experience in the financial services industry could help, especially if it was with a customer experience leader
Added 29 mins ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
Experience in the financial services industry could help, especially if it was with a customer experience leader
Added 29 mins ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
Experience in the financial services industry could help, especially if it was with a customer experience leader
Added 29 mins ago
E
Competitive Strategy & Insights Lead
eBay
Toronto, ON
- Full-time
At eBay, we're more than a global ecommerce leader - we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around…
Added 29 mins ago
Lineservice Attendant (On-call/casual)
Skyservice Business Aviation
Canada
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft…
Added 29 mins ago
Concierge (on-call/casual)
Skyservice Business Aviation
Dorval, QC
A minimum of 2-3 years’ experience in a discerning customer service environment, preferably in aviation;
Added 29 mins ago
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Manager, Camp Operations
CISS - Canadian International Student Services Inc.
Toronto, ON
- Full-time
…emergencies, resolving student and parent concerns, and managing group leader…
Added 29 mins ago
QM
Coordonnateur(trice) debutant(e) des déductions et des reclamations / Junior Deductions & Claims
Quantum Management Services Ltd.
Montreal, QC
- $55,000 CAD / year
- Contract
- Some experience in deductions analysis, customer claims, billing, logistics or a related administrative function is considered an asset.
Added 44 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
Partner cross-functionally to address customer challenges and improve the overall customer experience.
Added 44 mins ago
BH
AI Strategist
Beacon Holdings
Toronto, ON
- Full-time
…means systems people actually use, measurable value for the customer, and engagements that exceed expectations while staying on budget and on…
Added 44 mins ago
Site Manager
Fortrex
Mississauga, ON
Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.

Schema App

Manager, Customer Success

Remote, Canada

Remote

$120,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $120,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships, renew with confidence, and expand their adoption of Schema App.

About the Role

The Manager, Customer Success leads, coaches, and develops a team of Customer Success Managers to deliver exceptional customer outcomes, build strategic relationships, and drive retention and growth.

You will establish clear processes, performance expectations, and accountability to ensure consistent execution across the customer base. You will oversee customer health, adoption, renewal readiness, expansion opportunities, and revenue forecasting, proactively addressing risks and coaching the team to success.

You will own the team's execution of renewals and expansion opportunities, ensuring Customer Success operates as a revenue-responsible function while maintaining strong customer partnerships. You will collaborate closely with Customer Delivery, Sales, Product, and Engineering to deliver a seamless customer experience and support Schema App's growth.

Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive team performance and customer success.

Functional Accountabilities

Lead, Coach, and Develop a High-Performing Customer Success Team

Hire, onboard, coach, and develop CSMs who take ownership of customer and commercial outcomes.
Set clear goals and scorecards, provide regular feedback, address performance gaps, and conduct quarterly talent and coaching reviews.
Partner with the Director to translate company priorities into team plans, deliver quarterly initiatives, and build future leadership capability while modelling Schema App’s values.

Drive Customer Retention and Expansion

Own team performance against retention, renewal, and expansion goals.
Coach CSMs on early renewal planning, value-based business cases, qualified growth opportunities, and commercial conversations.
Maintain accurate forecasts, clear close plans, and early visibility into risk.
Review pricing and negotiation strategies with the Director and RevOps, ensuring commercial decisions protect customer trust and company goals.

Deliver Measurable Value and Strategic Enterprise Relationships

Ensure customers have clear success plans, adoption goals, and credible evidence of progress.
Improve Business Reviews and proactive recommendations so customers understand results and next steps.
Coach CSMs to build relationships across technical, program, economic-buyer, and executive stakeholders.
Personally support priority accounts, executive alignment, transitions, and escalations where leadership involvement improves outcomes.

Build Scalable Operations and Cross-Functional Partnerships

Establish consistent account standards, current customer records, and operating rhythms that surface risk and guide decisions.
Balance portfolios and capacity, anticipate staffing needs, and resolve competing priorities.
Partner with Customer Delivery on clear handoffs: CSMs own customer strategy, communication, value, and commercial outcomes; Delivery owns technical execution.
Bring customer insights to Sales, Marketing, Product, and Engineering, and close the feedback loop.

AI First

Actively uses and continuously improves AI to become more effective and efficient in daily work.
Builds strong prompting skills, uses available AI tools well, and creates agents leveraging available data/integrations to automate manual tasks.
Demonstrates curiosity and resourcefulness by exploring opportunities to improve how work gets done, taking accountability for quality of output, sharing what they learn, and helping the team adopt better AI-enabled ways of working.
Ensure AI is consistently used where it adds value, streamline key workflows, and turn what works into documented playbooks.
Continuously improve the “Schema App way” by incorporating team learnings, driving adoption of standard approaches, and preparing the team to scale.

Key Competencies

People Leadership and Coaching: Sets clear expectations, develops capability, gives constructive feedback, addresses performance gaps, and builds accountability and engagement.
Enterprise Relationships and Executive Communication: Builds trust across stakeholders and communicates customer value, recommendations, risks, and decisions clearly to executives and teams.
Commercial Acumen: Connects customer outcomes to retention and expansion, coaches negotiations, and applies sound judgment to revenue opportunities and trade-offs.
Strategic Thinking and Execution: Translates company goals into focused plans and measurable action while balancing customer needs, team capacity, and business priorities.
Operational and Analytical Judgment: Uses data and repeatable processes to identify patterns, anticipate risk, allocate capacity, and improve performance.
Cross-Functional Influence and Change Leadership: Builds productive partnerships, resolves ownership gaps, and helps teams adopt new processes and ways of working.
Market Proficiency and Learning Agility: Develops and applies knowledge of Enterprise SaaS, structured data, knowledge graphs, SEO, and AI search through curiosity, feedback, and learning.

Success Metrics

Achievement of the annual Customer Success targets for NRR and GRR
100% of renewals completed by their contractual deadline, with no avoidable overdue renewals
85% average customer health score
At least 90% Business Review satisfaction, with consistent adoption of the defined Business Review standard across eligible customers

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Manager, Customer Success will lead, coach, and develop a high-performing team to drive customer retention, expansion, and measurable value. They are responsible for establishing operational processes, managing revenue forecasting, and fostering strategic relationships with enterprise clients.

Requirements

The role requires an experienced SaaS leader with strong coaching skills, commercial acumen, and operational discipline. Candidates must demonstrate the ability to translate company priorities into team plans and effectively manage customer health and growth.

Skills

People leadership
Coaching
Customer success management
SaaS
Retention strategy
Revenue forecasting
Strategic planning
Executive communication
Commercial acumen
Operational discipline
Data analysis
Cross-functional collaboration
AI tools
Negotiation
Account management
Performance management

Benefits

Health and wellness coverage
RRSP matching
Flex days
Vacation days
Birthday off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise Marketing Technology
AI
Retention
Expansion
Revenue Forecasting
Account Management
Business Reviews
Knowledge Graphs
SEO
Structured Data
Performance Management
Operational Excellence
Change Leadership
Stakeholder Management
Customer Health
Renewals
Coaching
Strategic Partnerships

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