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Added 7 mins ago
AP
Sales Coordinator, Land Development (Calgary, AB)
Anthem Properties
Calgary, AB
- Full-time
We’re looking for a Sales Coordinator to support the Director, Planning & Sales across Calgary’s land development portfolio. In a fast-paced environment, you’ll work with market and data…
Added 7 mins ago
B
Director, IT Infrastructure
Beanfield
Toronto, ON
- $155,000 to $175,000 CAD / year
- Full-time
Reporting to the Sr. Director of Infrastructure & Unified Communications, the Director of IT Infrastructure is accountable for all aspects of Technology Infrastructure, Systems, and End…
Added 7 mins ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- Full-time
Reporting to the Director of Engineering, the Construction Project Manager is responsible for overseeing and managing industrial and commercial construction projects from inception to…
Added 22 mins ago
CE
Executive Director / Direction Générale
Climbing Escalade Canada
Canada
- Volunteer
Climbing Escalade Canada (CEC) is pleased to announce the launch of its recruitment process for a new Executive Director to lead the organization into its next chapter.
Added 22 mins ago
BH
Senior Manager, Digital Innovation (AI)
BC Hydro
Burnaby, BC
- Full-time
…measurable business value and improved outcomes. Reporting to the Director of Digital Innovation, Platforms and Analytics, the role leads a team of approximately 15 employees and…
Added 22 mins ago
CN
Directeur de la tarification / Pricing Director
C.A.T. North America Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Analyser la qualité du chiffre d'affaires et la performance des marges dans toutes les unités.
Added 37 mins ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
Measurement, Performance & Audience Intelligence
Added 37 mins ago
RC
Marketing Manager, Customer Execution
Revlon Corporate
Mississauga, ON
- $95,000 to $115,000 CAD / year
Reporting to the Sr. Director, Marketing, the Marketing Manager, Customer Execution, recommends and leads marketing activations and ecommerce performance across key retailers and…
Added 37 mins ago
HB
Executive Chef
Horseshoe Bay Resort
Mississauga, ON
- Full-time
…food service coordination, staff leadership, and financial performance. The successful candidate will work closely with hotel management to ensure excellent guest satisfaction, efficient…
Added 37 mins ago
SA
Manager, Customer Success
Schema App
Remote, Canada
- $120,000 to $130,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive…
Added 37 mins ago
Principal Software Engineer (Engine)
Electronic Arts
Vancouver, BC
…fidelity, or diving deep into engine systems to resolve systemic performance bottlenecks, you take pride in identifying critical choke points and solving them directly in…
Added 47 mins ago
AF
Human Resources & Payroll Coordinator
Abegweit First Nation
Scotchfort, PE
- Full-time
…support our employees and day-to-day operations. Reporting to the Director of Finance and collaborating with directors across the organization, this position coordinates payroll, pension,…
Added 51 mins ago
Plant Controller
Sofina Foods Inc
Edmonton, AB
Reporting to the Director, Finance (West), the Controller provides direction and leadership to the accounting team. Responsibilities include leading and developing the Finance team,…
Added 51 mins ago
LC
Senior Director, Strategy & Business Development
Loblaw Companies Limited
Brampton, ON
- Full-time
We are looking for a Senior Director, Strategy & Business Development to help shape and deliver some of the most important strategic initiatives across Loblaw.
Added 51 mins ago
O
Senior Associate Geotechnical Engineer
Onterris
Guelph, ON · Oakville, ON · CAN-ON-Oakville-Upper Middle Rd
- Full-time
Participate in recruitment, onboarding, and performance feedback processes for technical staff.
Added 51 mins ago
GI
Health, Safety & Environment (HSE) Advisor
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Markham, ON · Headquarters, Markham, ON
- Full-time
Reporting to the Director HSE, the HSE Advisor will work alongside the national health and safety team and local operations. The HSE Advisor will emphasize firsthand engagement and direct…
Added 51 mins ago
OS
Interim Manager of Program Operations
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
- Temporary
With support from the Director of Agriculture Programs, manage the day-to-day delivery of programs, ensuring timelines, assisting with budgets, and performance targets are met.
Added 51 mins ago
TC
Human Resources Director
Trenton Cold Storage
Trenton, ON
- Full-time
At the Trenton Cold Storage Group, our people keep the business moving. We’re looking for a Director of Human Resources who will act as a business partner, build strong relationships with…
Added 51 mins ago
I
Quality Specialist
IPG
Truro, NS
- Full-time
…a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and…
Added 51 mins ago
R
Marketing Manager, Customer Execution
Revlon
Toronto, ON
- $95,000 to $115,000 CAD / year
- Full-time
Reporting to the Sr. Director, Marketing, the Marketing Manager, Customer Execution, recommends and leads marketing activations and ecommerce performance across key retailers and…
Added 51 mins ago
TC
Executive Director, The Clarice Smith Performing Arts Center
The Clarice Smith Performing Arts Center
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Reporting directly to the Dean of the College of Arts and Humanities, the Executive Director is ultimately responsible for the management of The Clarice’s staff, operations, facilities,…
Added 51 mins ago
R
Marketing Manager, Customer Execution
Revlon
Mississauga, ON
- $95,000 to $115,000 CAD / year
- Full-time
Reporting to the Sr. Director, Marketing, the Marketing Manager, Customer Execution, recommends and leads marketing activations and ecommerce performance across key retailers and…
Added 51 mins ago
CC
Development Director
Catholic Charities of Eastern Oklahoma
Ottawa, ON
- Full-time
…opportunities, and recommending strategies that strengthen fundraising performance and organizational…
Added 51 mins ago
RH
Controller
Robert Half
AB · Edmonton, AB
- $125,000 to $135,000 CAD / year
- Full-time
Reporting to the Director of Finance, the Controller will play a pivotal role in overseeing the company's accounting operations, financial reporting, internal controls, and audit…
Added 1 hour ago
C
Finance Manager
Company3
Toronto, ON
- Full-time
Reporting to the Director of Finance, the Finance Manager will oversee financial reporting, budgeting, forecasting, and performance analysis for the Los Angeles, New York and Canadian…

Schema App

Manager, Customer Success

Remote, Canada

Remote

$120,000 to $130,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $120,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships, renew with confidence, and expand their adoption of Schema App.

About the Role

The Manager, Customer Success leads, coaches, and develops a team of Customer Success Managers to deliver exceptional customer outcomes, build strategic relationships, and drive retention and growth.

You will establish clear processes, performance expectations, and accountability to ensure consistent execution across the customer base. You will oversee customer health, adoption, renewal readiness, expansion opportunities, and revenue forecasting, proactively addressing risks and coaching the team to success.

You will own the team's execution of renewals and expansion opportunities, ensuring Customer Success operates as a revenue-responsible function while maintaining strong customer partnerships. You will collaborate closely with Customer Delivery, Sales, Product, and Engineering to deliver a seamless customer experience and support Schema App's growth.

Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive team performance and customer success.

Functional Accountabilities

Lead, Coach, and Develop a High-Performing Customer Success Team

Hire, onboard, coach, and develop CSMs who take ownership of customer and commercial outcomes.
Set clear goals and scorecards, provide regular feedback, address performance gaps, and conduct quarterly talent and coaching reviews.
Partner with the Director to translate company priorities into team plans, deliver quarterly initiatives, and build future leadership capability while modelling Schema App’s values.

Drive Customer Retention and Expansion

Own team performance against retention, renewal, and expansion goals.
Coach CSMs on early renewal planning, value-based business cases, qualified growth opportunities, and commercial conversations.
Maintain accurate forecasts, clear close plans, and early visibility into risk.
Review pricing and negotiation strategies with the Director and RevOps, ensuring commercial decisions protect customer trust and company goals.

Deliver Measurable Value and Strategic Enterprise Relationships

Ensure customers have clear success plans, adoption goals, and credible evidence of progress.
Improve Business Reviews and proactive recommendations so customers understand results and next steps.
Coach CSMs to build relationships across technical, program, economic-buyer, and executive stakeholders.
Personally support priority accounts, executive alignment, transitions, and escalations where leadership involvement improves outcomes.

Build Scalable Operations and Cross-Functional Partnerships

Establish consistent account standards, current customer records, and operating rhythms that surface risk and guide decisions.
Balance portfolios and capacity, anticipate staffing needs, and resolve competing priorities.
Partner with Customer Delivery on clear handoffs: CSMs own customer strategy, communication, value, and commercial outcomes; Delivery owns technical execution.
Bring customer insights to Sales, Marketing, Product, and Engineering, and close the feedback loop.

AI First

Actively uses and continuously improves AI to become more effective and efficient in daily work.
Builds strong prompting skills, uses available AI tools well, and creates agents leveraging available data/integrations to automate manual tasks.
Demonstrates curiosity and resourcefulness by exploring opportunities to improve how work gets done, taking accountability for quality of output, sharing what they learn, and helping the team adopt better AI-enabled ways of working.
Ensure AI is consistently used where it adds value, streamline key workflows, and turn what works into documented playbooks.
Continuously improve the “Schema App way” by incorporating team learnings, driving adoption of standard approaches, and preparing the team to scale.

Key Competencies

People Leadership and Coaching: Sets clear expectations, develops capability, gives constructive feedback, addresses performance gaps, and builds accountability and engagement.
Enterprise Relationships and Executive Communication: Builds trust across stakeholders and communicates customer value, recommendations, risks, and decisions clearly to executives and teams.
Commercial Acumen: Connects customer outcomes to retention and expansion, coaches negotiations, and applies sound judgment to revenue opportunities and trade-offs.
Strategic Thinking and Execution: Translates company goals into focused plans and measurable action while balancing customer needs, team capacity, and business priorities.
Operational and Analytical Judgment: Uses data and repeatable processes to identify patterns, anticipate risk, allocate capacity, and improve performance.
Cross-Functional Influence and Change Leadership: Builds productive partnerships, resolves ownership gaps, and helps teams adopt new processes and ways of working.
Market Proficiency and Learning Agility: Develops and applies knowledge of Enterprise SaaS, structured data, knowledge graphs, SEO, and AI search through curiosity, feedback, and learning.

Success Metrics

Achievement of the annual Customer Success targets for NRR and GRR
100% of renewals completed by their contractual deadline, with no avoidable overdue renewals
85% average customer health score
At least 90% Business Review satisfaction, with consistent adoption of the defined Business Review standard across eligible customers

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Manager, Customer Success will lead, coach, and develop a high-performing team to drive customer retention, expansion, and measurable value. They are responsible for establishing operational processes, managing revenue forecasting, and fostering strategic relationships with enterprise clients.

Requirements

The role requires an experienced SaaS leader with strong coaching skills, commercial acumen, and operational discipline. Candidates must demonstrate the ability to translate company priorities into team plans and effectively manage customer health and growth.

Skills

People leadership
Coaching
Customer success management
SaaS
Retention strategy
Revenue forecasting
Strategic planning
Executive communication
Commercial acumen
Operational discipline
Data analysis
Cross-functional collaboration
AI tools
Negotiation
Account management
Performance management

Benefits

Health and wellness coverage
RRSP matching
Flex days
Vacation days
Birthday off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise Marketing Technology
AI
Retention
Expansion
Revenue Forecasting
Account Management
Business Reviews
Knowledge Graphs
SEO
Structured Data
Performance Management
Operational Excellence
Change Leadership
Stakeholder Management
Customer Health
Renewals
Coaching
Strategic Partnerships

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