Find work in Canada.

603,871 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
HR
Beauty Advisor - Charlotte Tilbury
Holt Renfrew
Toronto, ON
- Full-time
…environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired…
Added 9 mins ago
MU
Director, Public Affairs
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Lead the development of briefing materials, strategic analyses, position papers, and recommendations for senior leadership.
Added 9 mins ago
RE
Realtime Operations Centre, Operator
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Product Market Fit: With a 98% client retention rate and consistent YOY growth, Rodan has built a reputation for delivering trusted, long-term partnerships with industry leaders.
Added 9 mins ago
SC
Assistant Manager
Staples Canada
Laval, QC
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 24 mins ago
R
Managing Director
Raise
Calgary, AB
- $175,000 to $200,000 CAD / year
- Full-time
Opportunity to establish and lead a new Calgary office
Added 24 mins ago
A
Ingénieur En Propulsion / Propulsion Engineer
Actalent
QC · Saint-Benoît, QC
- $45 to $85 CAD / hour
- Contract
…action recommendations to ensure the highest safety standards. Lead activities and mitigate supplier risks in full alignment with program objectives and directives. Execute diverse…
Added 24 mins ago
M
Territory Sales Leader (Etobicoke) - Pet Nutrition
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
This role also manages medium regional accounts and/or small national accounts, building strong partnerships and identifying opportunities to drive profitable sales growth.
Added 24 mins ago
Sales Lead Channel & Category
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Lead e-commerce strategy and execution, driving online growth through optimized assortment, digital shelf presence, promotions, and strong partnerships with retail and digital customers.
Added 24 mins ago
AS
Gestionnaire de marque et contenu | Manager, Brand & Content
Altitude Sports
Montreal, QC
- Full-time
Added 24 mins ago
RP
Director, Human Resources - CAN
RESA Power
Calgary, AB
- Full-time
Lead, coach and develop the Canadian HR team, establish clear accountabilities and balance regional workloads.
Added 24 mins ago
TM
Recruitment & Business Development Lead
Toronto Metropolitan University
Toronto, ON
- Temporary
Lead the growth of Catalyst’s programs by connecting the right people, organizations, and opportunities through strategic recruitment and business development.
Added 24 mins ago
CC
Community and Partners Manager
Conexus Credit Union
Regina, SK
- Full-time
…partners, sponsors, funders, and the broader ecosystem. You will lead fund development execution - identifying and cultivating new funding opportunities, developing proposals and…
Added 24 mins ago
FT
Head of Private Markets - Canadian Wealth Management
Franklin Templeton
Toronto, ON
- Full-time
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals,…
Added 24 mins ago
WR
Account Executive
WOW Recruitment
Toronto, ON
- Full-time
…and the chance to build a long-term career in tech and client…
Added 24 mins ago
CH
Portfolio Manager
Charton Hobbs
Burnaby, BC
- Full-time
Lead annual special release offers for select luxury suppliers, including back vintages and large formats.
Added 24 mins ago
A
Gestionnaire de marque et contenu | Manager, Brand & Content
Altitude-sports.com
Montreal, QC
- Full-time
Added 39 mins ago
HG
Regional Director, Corporate Affairs
Hypertec Group
QC · St-Laurent, QC
- Full-time
…and advance opportunities supporting strategic investments, partnerships, and growth…
Added 54 mins ago
T
Senior Regional Manager, Financial Planning
TD
Aurora, ON
- Full-time
Oversee and lead a large and highly diverse reporting function for an area of significant risk, complexity or scope, while growing talent, developing skills and capabilities to achieve team…
Added 54 mins ago
TU
Manager, Strategic Initiatives
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Manages assigned projects involving partnerships, program development or other strategic initiatives, coordinating requirements and contributions with responsible University units.
Added 54 mins ago
MH
Senior Business Partner, Marketing
Mitsubishi HC Capital Canada
Trois-Rivières, QC
- Full-time
…move forward through innovative financing solutions, trusted partnerships and deep asset…
Added 54 mins ago
G
Lead, Vegetation (Ecologist)
Glencore
Sparwood, BC
- $108,000 to $127,000 CAD / year
- Full-time
…development, environmental performance and building strong partnerships with communities and Indigenous…
Added 54 mins ago
G
Senior Lead, Environment Water Treatment
Glencore
Sparwood, BC
- $123,000 to $145,000 CAD / year
- Full-time
…development, environmental performance and building strong partnerships with communities and Indigenous…
Added 55 mins ago
T
Agile Development Manager
TechInsights
Ottawa, ON
- Full-time
TechInsights is seeking an experienced Agile Development Manager (ADM) to lead and optimize the performance of our software engineering and development teams. Reporting to the VP, Software…
Added 55 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot Canada
Toronto, ON · Etobicoke, ON
- Full-time
Form and maintain effective partnerships across organizational boundaries to share information
Added 1 hour ago
TW
Community and Partners Manager
Thrive Wealth Management
Regina, SK
- Full-time
…partners, sponsors, funders, and the broader ecosystem. You will lead fund development execution – identifying and cultivating new funding opportunities, developing proposals and…

Schema App

Manager, Customer Success

Remote, Canada

Remote

$120,000 to $130,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $120,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships, renew with confidence, and expand their adoption of Schema App.

About the Role

The Manager, Customer Success leads, coaches, and develops a team of Customer Success Managers to deliver exceptional customer outcomes, build strategic relationships, and drive retention and growth.

You will establish clear processes, performance expectations, and accountability to ensure consistent execution across the customer base. You will oversee customer health, adoption, renewal readiness, expansion opportunities, and revenue forecasting, proactively addressing risks and coaching the team to success.

You will own the team's execution of renewals and expansion opportunities, ensuring Customer Success operates as a revenue-responsible function while maintaining strong customer partnerships. You will collaborate closely with Customer Delivery, Sales, Product, and Engineering to deliver a seamless customer experience and support Schema App's growth.

Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive team performance and customer success.

Functional Accountabilities

Lead, Coach, and Develop a High-Performing Customer Success Team

Hire, onboard, coach, and develop CSMs who take ownership of customer and commercial outcomes.
Set clear goals and scorecards, provide regular feedback, address performance gaps, and conduct quarterly talent and coaching reviews.
Partner with the Director to translate company priorities into team plans, deliver quarterly initiatives, and build future leadership capability while modelling Schema App’s values.

Drive Customer Retention and Expansion

Own team performance against retention, renewal, and expansion goals.
Coach CSMs on early renewal planning, value-based business cases, qualified growth opportunities, and commercial conversations.
Maintain accurate forecasts, clear close plans, and early visibility into risk.
Review pricing and negotiation strategies with the Director and RevOps, ensuring commercial decisions protect customer trust and company goals.

Deliver Measurable Value and Strategic Enterprise Relationships

Ensure customers have clear success plans, adoption goals, and credible evidence of progress.
Improve Business Reviews and proactive recommendations so customers understand results and next steps.
Coach CSMs to build relationships across technical, program, economic-buyer, and executive stakeholders.
Personally support priority accounts, executive alignment, transitions, and escalations where leadership involvement improves outcomes.

Build Scalable Operations and Cross-Functional Partnerships

Establish consistent account standards, current customer records, and operating rhythms that surface risk and guide decisions.
Balance portfolios and capacity, anticipate staffing needs, and resolve competing priorities.
Partner with Customer Delivery on clear handoffs: CSMs own customer strategy, communication, value, and commercial outcomes; Delivery owns technical execution.
Bring customer insights to Sales, Marketing, Product, and Engineering, and close the feedback loop.

AI First

Actively uses and continuously improves AI to become more effective and efficient in daily work.
Builds strong prompting skills, uses available AI tools well, and creates agents leveraging available data/integrations to automate manual tasks.
Demonstrates curiosity and resourcefulness by exploring opportunities to improve how work gets done, taking accountability for quality of output, sharing what they learn, and helping the team adopt better AI-enabled ways of working.
Ensure AI is consistently used where it adds value, streamline key workflows, and turn what works into documented playbooks.
Continuously improve the “Schema App way” by incorporating team learnings, driving adoption of standard approaches, and preparing the team to scale.

Key Competencies

People Leadership and Coaching: Sets clear expectations, develops capability, gives constructive feedback, addresses performance gaps, and builds accountability and engagement.
Enterprise Relationships and Executive Communication: Builds trust across stakeholders and communicates customer value, recommendations, risks, and decisions clearly to executives and teams.
Commercial Acumen: Connects customer outcomes to retention and expansion, coaches negotiations, and applies sound judgment to revenue opportunities and trade-offs.
Strategic Thinking and Execution: Translates company goals into focused plans and measurable action while balancing customer needs, team capacity, and business priorities.
Operational and Analytical Judgment: Uses data and repeatable processes to identify patterns, anticipate risk, allocate capacity, and improve performance.
Cross-Functional Influence and Change Leadership: Builds productive partnerships, resolves ownership gaps, and helps teams adopt new processes and ways of working.
Market Proficiency and Learning Agility: Develops and applies knowledge of Enterprise SaaS, structured data, knowledge graphs, SEO, and AI search through curiosity, feedback, and learning.

Success Metrics

Achievement of the annual Customer Success targets for NRR and GRR
100% of renewals completed by their contractual deadline, with no avoidable overdue renewals
85% average customer health score
At least 90% Business Review satisfaction, with consistent adoption of the defined Business Review standard across eligible customers

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

Apply About employer

More about this job

Responsibilities

The Manager, Customer Success will lead, coach, and develop a high-performing team to drive customer retention, expansion, and measurable value. They are responsible for establishing operational processes, managing revenue forecasting, and fostering strategic relationships with enterprise clients.

Requirements

The role requires an experienced SaaS leader with strong coaching skills, commercial acumen, and operational discipline. Candidates must demonstrate the ability to translate company priorities into team plans and effectively manage customer health and growth.

Skills

People leadership
Coaching
Customer success management
SaaS
Retention strategy
Revenue forecasting
Strategic planning
Executive communication
Commercial acumen
Operational discipline
Data analysis
Cross-functional collaboration
AI tools
Negotiation
Account management
Performance management

Benefits

Health and wellness coverage
RRSP matching
Flex days
Vacation days
Birthday off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise Marketing Technology
AI
Retention
Expansion
Revenue Forecasting
Account Management
Business Reviews
Knowledge Graphs
SEO
Structured Data
Performance Management
Operational Excellence
Change Leadership
Stakeholder Management
Customer Health
Renewals
Coaching
Strategic Partnerships

Report this job