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Added 12 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder…
Added 12 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
North Bay, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 12 mins ago
SD
Front Store Manager, Salaried Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Owen Sound, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 12 mins ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 12 mins ago
IF
Senior Manager, Real Estate Operations
IGM Financial Inc.
Toronto, ON
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 12 mins ago
F
Senior Specialist, Commerce
Flywheel
Toronto, ON
- Full-time
…unless additional in-office days are directed by their agency or…
Added 27 mins ago
WR
Petroleum Sales Representative
Wild Rose Co-operative Association Ltd.
Camrose, AB
- Full-time
Aid in the development and understand business planning, budgets and price strategy
Added 27 mins ago
PA
Investment Operations Associate
Polar Asset Management Partners Inc.
Toronto, ON
- Full-time
Polar Asset Management Partners is an alternative asset manager established in 1991 and headquartered in Toronto. With teams in Canada, US, and the UK, managing strategies across equities,…
Added 27 mins ago
GL
Accountant, Receivables & Trust
Goodmans LLP
Toronto, ON
- Full-time
Continuous learning and professional development opportunities to support with your growth and career goals.
Added 27 mins ago
Retail Experience Lead
Fire & Flower Inc.
Kapuskasing, ON
Access to internal learning & development programs
Added 27 mins ago
B
Branch Manager, Commercial Insurance
BrokerLink
Bathurst, NB · Moncton, NB · Saint John, NB · Halifax, NS
- Full-time
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Added 27 mins ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Toronto, ON
Continuous learning, development and internal training opportunities
Added 27 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Vancouver, BC
Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related…
Added 27 mins ago
MH
Master of Library Information Science Student (1 Temporary Fulltime Position - Jan-April Term)
Middlesex-London Health Unit
London, ON
- Full-time
Reporting to the Manager, Strategy, Planning and Performance, and working under the day-today supervision of the MLHU Librarian, the Master of Library and Information Science (MLIS) Student…
Added 27 mins ago
Engineering Technician/Technologist
Neelands HR
Burlington, ON
Neelands Group began as a family-run business and, to this day, we treat our team like extended family. We offer a competitive salary, learning opportunities, and a range of benefits.
Added 27 mins ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Canada
Continuous learning, development and internal training opportunities
Added 27 mins ago
FH
Patient Care Coordinator - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Full-time
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives;…
Added 42 mins ago
AL
Digital Resource Specialist
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
Reporting to the Manager, Portfolio Delivery Excellence and Governance, you will provide insight into resource capacity, demand, skills, and utilization to support portfolio planning and…
Added 42 mins ago
SI
Case Manager
Seabird Island Band
BC · Agassiz, British Columbia
- Full-time
- Contract
…employer matching, paid vacation and sick time, professional development opportunities, and a collaborative team environment. Join an organization that values community, inclusion, cultural…
Added 42 mins ago
UO
Specialist, Health Promotion
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
…and varsity sports activities, we run an innovative career development and experiential learning program and much…
Added 42 mins ago
T
Customer Experience Associate - Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well…
Added 42 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 42 mins ago
T
Associate – Retail/Wealth FX, Fixed Income and Precious Metals Distribution
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 42 mins ago
B
Regional Compliance Manager
BMO
Waterloo, ON · MARS
- Full-time
…for products, processes, and channels. Supports the design, development, automation, and coordination of evidence based controls across Credit & Counterparty, Non Financial, Liquidity &…
Added 42 mins ago
B
Transformation Relationship Manager, Tax Transformation Office (Contract)
BDO
London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
The Tax Transformation Office is seeking a Transformation Relationship Manager (TRM) to help drive the next phase of Tax modernization across the practice. This is for a 12-month contract…

Schema App

Manager, Customer Success

Remote, Canada

Remote

$120,000 to $130,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $120,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships, renew with confidence, and expand their adoption of Schema App.

About the Role

The Manager, Customer Success leads, coaches, and develops a team of Customer Success Managers to deliver exceptional customer outcomes, build strategic relationships, and drive retention and growth.

You will establish clear processes, performance expectations, and accountability to ensure consistent execution across the customer base. You will oversee customer health, adoption, renewal readiness, expansion opportunities, and revenue forecasting, proactively addressing risks and coaching the team to success.

You will own the team's execution of renewals and expansion opportunities, ensuring Customer Success operates as a revenue-responsible function while maintaining strong customer partnerships. You will collaborate closely with Customer Delivery, Sales, Product, and Engineering to deliver a seamless customer experience and support Schema App's growth.

Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive team performance and customer success.

Functional Accountabilities

Lead, Coach, and Develop a High-Performing Customer Success Team

Hire, onboard, coach, and develop CSMs who take ownership of customer and commercial outcomes.
Set clear goals and scorecards, provide regular feedback, address performance gaps, and conduct quarterly talent and coaching reviews.
Partner with the Director to translate company priorities into team plans, deliver quarterly initiatives, and build future leadership capability while modelling Schema App’s values.

Drive Customer Retention and Expansion

Own team performance against retention, renewal, and expansion goals.
Coach CSMs on early renewal planning, value-based business cases, qualified growth opportunities, and commercial conversations.
Maintain accurate forecasts, clear close plans, and early visibility into risk.
Review pricing and negotiation strategies with the Director and RevOps, ensuring commercial decisions protect customer trust and company goals.

Deliver Measurable Value and Strategic Enterprise Relationships

Ensure customers have clear success plans, adoption goals, and credible evidence of progress.
Improve Business Reviews and proactive recommendations so customers understand results and next steps.
Coach CSMs to build relationships across technical, program, economic-buyer, and executive stakeholders.
Personally support priority accounts, executive alignment, transitions, and escalations where leadership involvement improves outcomes.

Build Scalable Operations and Cross-Functional Partnerships

Establish consistent account standards, current customer records, and operating rhythms that surface risk and guide decisions.
Balance portfolios and capacity, anticipate staffing needs, and resolve competing priorities.
Partner with Customer Delivery on clear handoffs: CSMs own customer strategy, communication, value, and commercial outcomes; Delivery owns technical execution.
Bring customer insights to Sales, Marketing, Product, and Engineering, and close the feedback loop.

AI First

Actively uses and continuously improves AI to become more effective and efficient in daily work.
Builds strong prompting skills, uses available AI tools well, and creates agents leveraging available data/integrations to automate manual tasks.
Demonstrates curiosity and resourcefulness by exploring opportunities to improve how work gets done, taking accountability for quality of output, sharing what they learn, and helping the team adopt better AI-enabled ways of working.
Ensure AI is consistently used where it adds value, streamline key workflows, and turn what works into documented playbooks.
Continuously improve the “Schema App way” by incorporating team learnings, driving adoption of standard approaches, and preparing the team to scale.

Key Competencies

People Leadership and Coaching: Sets clear expectations, develops capability, gives constructive feedback, addresses performance gaps, and builds accountability and engagement.
Enterprise Relationships and Executive Communication: Builds trust across stakeholders and communicates customer value, recommendations, risks, and decisions clearly to executives and teams.
Commercial Acumen: Connects customer outcomes to retention and expansion, coaches negotiations, and applies sound judgment to revenue opportunities and trade-offs.
Strategic Thinking and Execution: Translates company goals into focused plans and measurable action while balancing customer needs, team capacity, and business priorities.
Operational and Analytical Judgment: Uses data and repeatable processes to identify patterns, anticipate risk, allocate capacity, and improve performance.
Cross-Functional Influence and Change Leadership: Builds productive partnerships, resolves ownership gaps, and helps teams adopt new processes and ways of working.
Market Proficiency and Learning Agility: Develops and applies knowledge of Enterprise SaaS, structured data, knowledge graphs, SEO, and AI search through curiosity, feedback, and learning.

Success Metrics

Achievement of the annual Customer Success targets for NRR and GRR
100% of renewals completed by their contractual deadline, with no avoidable overdue renewals
85% average customer health score
At least 90% Business Review satisfaction, with consistent adoption of the defined Business Review standard across eligible customers

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

Apply About employer

More about this job

Responsibilities

The Manager, Customer Success will lead, coach, and develop a high-performing team to drive customer retention, expansion, and measurable value. They are responsible for establishing operational processes, managing revenue forecasting, and fostering strategic relationships with enterprise clients.

Requirements

The role requires an experienced SaaS leader with strong coaching skills, commercial acumen, and operational discipline. Candidates must demonstrate the ability to translate company priorities into team plans and effectively manage customer health and growth.

Skills

People leadership
Coaching
Customer success management
SaaS
Retention strategy
Revenue forecasting
Strategic planning
Executive communication
Commercial acumen
Operational discipline
Data analysis
Cross-functional collaboration
AI tools
Negotiation
Account management
Performance management

Benefits

Health and wellness coverage
RRSP matching
Flex days
Vacation days
Birthday off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise Marketing Technology
AI
Retention
Expansion
Revenue Forecasting
Account Management
Business Reviews
Knowledge Graphs
SEO
Structured Data
Performance Management
Operational Excellence
Change Leadership
Stakeholder Management
Customer Health
Renewals
Coaching
Strategic Partnerships

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