Find work in Canada.

605,952 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
J
Director, Product Line Management
Jobgether
Canada
- $170,500 to $272,300 CAD / year
- Full-time
The Director, Product Line Management will lead product strategy, roadmap execution, and lifecycle management for a portfolio of advanced optical networking solutions. This senior…
Added 6 mins ago
RP
Value Creation Lead
Rundle Partners
Toronto, ON
- Full-time
…are the product and the primary engine of growth. You will lead the work to reimagine and elevate the professional experience: how professionals win and serve clients and grow their…
Added 6 mins ago
MN
Client Data Analyst II
Mosaic North America
Toronto, ON
- Full-time
…data-driven decisions that allow Mosaic to achieve its sales and marketing objectives and quickly adapt tactics. The analyst will play a key role in evolving, leading, and growing the…
Added 6 mins ago
MN
Client Data Analyst II
Mosaic North America
Mississauga, ON
- Full-time
…data-driven decisions that allow Mosaic to achieve its sales and marketing objectives and quickly adapt tactics. The analyst will play a key role in evolving, leading, and growing the…
Added 6 mins ago
D
GTM Engineer
Didero
Toronto, ON
- Full-time
Leverage AI and automation tools to streamline lead research, enrich prospect data, personalize messaging, and improve outbound efficiency.
Added 6 mins ago
S
Senior Product Manager, Echo MS
SCIEX
Vaughan, ON
- $130,000 to $150,000 CAD / year
- Full-time
Lead product value propositions, competitive positioning, and differentiation for Echo MS+, and partner with Product Marketing, Market Vertical Units, and regional commercial teams on…
Added 6 mins ago
BC
Ralph Lauren Associate Manager
BoF Careers
Halton Hills, ON
- Full-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 6 mins ago
BC
Ralph Lauren Selling Manager
BoF Careers
Halton Hills, ON
- Full-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 6 mins ago
YO
Development Lead
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
…increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for…
Added 21 mins ago
EI
Media Operations & Technology Coordinator
EarthLabs, Inc. (TSXV: SPOT | OTCQX: SPOFF | FSE: 8EK0)
Canada
- Full-time
Collaborate with Sales, Marketing, and Editorial teams to coordinate production requirements, advertising deliverables, and sales support activities.
Added 21 mins ago
A
Regional Sales Representative - Smart Buildings & Smart Power
ABB
QC · Saint-Laurent, Quebec
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 35 mins ago
G
Director, Product - Insurance
GreenShield
Toronto, ON
- Full-time
Reporting to the Vice President of Product, you will lead product strategy for our GreenShield’s Insurance product portfolio. You’ll partner with product teams across our Health and…
Added 51 mins ago
Lead Optometrist - South Granville
Bailey Nelson
Vancouver, BC
We are looking for a Lead Optometrist at our South Granville clinic in Vancouver.
Added 51 mins ago
BN
Part-time/Full-time Lead/Associate Optometrist - Guildford Centre
Bailey Nelson
Surrey, BC
- Full-time
- Part-time
We are looking for a Part-time/Full-time Lead or Associate Optometrist at our Guildford Centre location.
Added 51 mins ago
Optometrist - Nanaimo
Bailey Nelson
Victoria, BC
We are looking for an Optometrist in Nanaimo, BC. There are locum, full-time, part-time and Lead Optometrist options available.
Added 1 hour ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 1 hour ago
A
Rental Home Specialist - Leasing & Sales
Avana
Regina, SK
- Full-time
Collaborate with Marketing to maximize listing performance, lead generation, and community visibility.
Added 1 hour ago
T
People Generalist
Twilio
Remote, Canada
- Full-time
- Remote
This position is needed to support delivery of People priorities. This role supports our Go to Market and Marketing organizations, comprising over 2,500 employees. You will be an integral…
Added 2 hours ago
D
Operations Manager (Labels)
DCM
Brampton, ON
- $93,755 to $117,194 CAD / year
- Full-time
DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients…
Added 2 hours ago
OT
Analyste en Modélisation et Simulation d’Électronique de Puissance / Power Electronics Modeling and Simulation Analyst
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Assurer la communication avec les autres départements, comme les ventes et le marketing, afin de créer une bonne synergie.
Added 2 hours ago
D
Senior Financial Analyst
DCM
Brampton, ON
- $80,133 to $100,166 CAD / year
- Full-time
DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients…
Added 2 hours ago
V
Vice President of Engineering
Vantage
Remote, Canada
- $200,000 CAD / year
- Full-time
- Remote
As Vantage's engineering organization grows, we're adding a second VP of Engineering to help lead it. Reporting to our CTO, you'll lead a group of engineering teams through their managers…
Added 2 hours ago
M
Mortgage Agent
MortgageSolver
Calgary, AB
- Full-time
Familiarity with mortgage marketing strategies, lead generation, and relationship building with real estate and referral partners.
Added 2 hours ago
LP
Youth Initiatives Coordinator
Lethbridge Polytechnic
Lethbridge, AB
- Internship
Lead development of communications and marketing materials
Added 2 hours ago
W
Manager I, Inside Sales
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sarnia, ON · Toronto, ON
- Full-time
…of Inside Sales, Outside Sales, operations, management, and marketing). By driving this process, the ISM is expected…

Schema App

Manager, Customer Success

Remote, Canada

Remote

$120,000 to $130,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $120,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships, renew with confidence, and expand their adoption of Schema App.

About the Role

The Manager, Customer Success leads, coaches, and develops a team of Customer Success Managers to deliver exceptional customer outcomes, build strategic relationships, and drive retention and growth.

You will establish clear processes, performance expectations, and accountability to ensure consistent execution across the customer base. You will oversee customer health, adoption, renewal readiness, expansion opportunities, and revenue forecasting, proactively addressing risks and coaching the team to success.

You will own the team's execution of renewals and expansion opportunities, ensuring Customer Success operates as a revenue-responsible function while maintaining strong customer partnerships. You will collaborate closely with Customer Delivery, Sales, Product, and Engineering to deliver a seamless customer experience and support Schema App's growth.

Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive team performance and customer success.

Functional Accountabilities

Lead, Coach, and Develop a High-Performing Customer Success Team

Hire, onboard, coach, and develop CSMs who take ownership of customer and commercial outcomes.
Set clear goals and scorecards, provide regular feedback, address performance gaps, and conduct quarterly talent and coaching reviews.
Partner with the Director to translate company priorities into team plans, deliver quarterly initiatives, and build future leadership capability while modelling Schema App’s values.

Drive Customer Retention and Expansion

Own team performance against retention, renewal, and expansion goals.
Coach CSMs on early renewal planning, value-based business cases, qualified growth opportunities, and commercial conversations.
Maintain accurate forecasts, clear close plans, and early visibility into risk.
Review pricing and negotiation strategies with the Director and RevOps, ensuring commercial decisions protect customer trust and company goals.

Deliver Measurable Value and Strategic Enterprise Relationships

Ensure customers have clear success plans, adoption goals, and credible evidence of progress.
Improve Business Reviews and proactive recommendations so customers understand results and next steps.
Coach CSMs to build relationships across technical, program, economic-buyer, and executive stakeholders.
Personally support priority accounts, executive alignment, transitions, and escalations where leadership involvement improves outcomes.

Build Scalable Operations and Cross-Functional Partnerships

Establish consistent account standards, current customer records, and operating rhythms that surface risk and guide decisions.
Balance portfolios and capacity, anticipate staffing needs, and resolve competing priorities.
Partner with Customer Delivery on clear handoffs: CSMs own customer strategy, communication, value, and commercial outcomes; Delivery owns technical execution.
Bring customer insights to Sales, Marketing, Product, and Engineering, and close the feedback loop.

AI First

Actively uses and continuously improves AI to become more effective and efficient in daily work.
Builds strong prompting skills, uses available AI tools well, and creates agents leveraging available data/integrations to automate manual tasks.
Demonstrates curiosity and resourcefulness by exploring opportunities to improve how work gets done, taking accountability for quality of output, sharing what they learn, and helping the team adopt better AI-enabled ways of working.
Ensure AI is consistently used where it adds value, streamline key workflows, and turn what works into documented playbooks.
Continuously improve the “Schema App way” by incorporating team learnings, driving adoption of standard approaches, and preparing the team to scale.

Key Competencies

People Leadership and Coaching: Sets clear expectations, develops capability, gives constructive feedback, addresses performance gaps, and builds accountability and engagement.
Enterprise Relationships and Executive Communication: Builds trust across stakeholders and communicates customer value, recommendations, risks, and decisions clearly to executives and teams.
Commercial Acumen: Connects customer outcomes to retention and expansion, coaches negotiations, and applies sound judgment to revenue opportunities and trade-offs.
Strategic Thinking and Execution: Translates company goals into focused plans and measurable action while balancing customer needs, team capacity, and business priorities.
Operational and Analytical Judgment: Uses data and repeatable processes to identify patterns, anticipate risk, allocate capacity, and improve performance.
Cross-Functional Influence and Change Leadership: Builds productive partnerships, resolves ownership gaps, and helps teams adopt new processes and ways of working.
Market Proficiency and Learning Agility: Develops and applies knowledge of Enterprise SaaS, structured data, knowledge graphs, SEO, and AI search through curiosity, feedback, and learning.

Success Metrics

Achievement of the annual Customer Success targets for NRR and GRR
100% of renewals completed by their contractual deadline, with no avoidable overdue renewals
85% average customer health score
At least 90% Business Review satisfaction, with consistent adoption of the defined Business Review standard across eligible customers

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

Apply About employer

More about this job

Responsibilities

The Manager, Customer Success will lead, coach, and develop a high-performing team to drive customer retention, expansion, and measurable value. They are responsible for establishing operational processes, managing revenue forecasting, and fostering strategic relationships with enterprise clients.

Requirements

The role requires an experienced SaaS leader with strong coaching skills, commercial acumen, and operational discipline. Candidates must demonstrate the ability to translate company priorities into team plans and effectively manage customer health and growth.

Skills

People leadership
Coaching
Customer success management
SaaS
Retention strategy
Revenue forecasting
Strategic planning
Executive communication
Commercial acumen
Operational discipline
Data analysis
Cross-functional collaboration
AI tools
Negotiation
Account management
Performance management

Benefits

Health and wellness coverage
RRSP matching
Flex days
Vacation days
Birthday off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise Marketing Technology
AI
Retention
Expansion
Revenue Forecasting
Account Management
Business Reviews
Knowledge Graphs
SEO
Structured Data
Performance Management
Operational Excellence
Change Leadership
Stakeholder Management
Customer Health
Renewals
Coaching
Strategic Partnerships

Report this job