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Added 8 mins ago
PA
Parts Driver (Performance Auto Group - Huntsville)
Performance Auto Group
Huntsville, ON
- Full-time
Check with the Parts Manager, Parts Advisors and Parts Receivers before leaving to coordinate any last-minute pick-ups or deliveries.
Added 8 mins ago
TW
Community and Partners Manager
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for a dynamic and collaborative person to come on board as our Community and Partners Manager at our College Avenue location in Regina, Saskatchewan.
Added 8 mins ago
Recruiter
Long View Systems
Calgary, AB · AB · Vancouver, BC · Toronto, ON
Build and nurture diverse talent pipelines for current and future roles, with an eye toward long-term workforce planning
Added 8 mins ago
SS
General Manager
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- Full-time
Join our compassionate and dynamic team as the General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and…
Added 8 mins ago
Manager, Process Redesign & Modernization
Scotiabank
Toronto, ON
The Manager, Process Redesign and Modernization contributes to the overall success of Scotia Global Wealth Management by supporting the delivery of process re-design and modernization…
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Duncan, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 8 mins ago
L
Senior Analyst, PMO
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Toronto, ON
- Full-time
Reporting to the Manager, PMO Governance and Administration, you will be responsible for project governance and control, project tracking and reporting, data modelling, process automation,…
Added 8 mins ago
Contract, Customer Energy Management Associate
Toronto Hydro
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…Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services,…
Added 23 mins ago
LC
Engineer - Program Manager
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- Full-time
As a Program Manager at Linamar you will oversee engineering projects from conception to execution, ensuring they align with strategic goals and are completed on time and within budget.…
Added 23 mins ago
E
Manager, xScale Finance Transformation & Service Enablement
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Toronto, ON
- Full-time
Equinix is seeking a results-oriented Manager to join the xScale Finance Transformation & Service Enablement team. In this role, you will lead the design and delivery of process improvement…
Added 23 mins ago
Unit Assistant - Repost
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Added 23 mins ago
Nursing Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 23 mins ago
E
Senior Project Controls Advisor
Enbridge
Calgary, AB · Edmonton, AB
- Full-time
Problem solving, decision-making, organization, planning and leadership skills.
Added 23 mins ago
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Competitive Strategy & Insights Lead
eBay
Toronto, ON
- Full-time
We are seeking a Competitive Strategy & Insights Lead or Competitive Strategy Insights Manager who will play a pivotal role in shaping and delivering competitive and market strategy for…
Added 23 mins ago
Tax Engagement Operations Lead
EY
Toronto, ON
Manager/Supervising Associate level role with responsibility for leading and evolving the EC operating model.
Added 23 mins ago
A
Senior Renewables Advisor
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- Part-time
We are seeking a Senior Renewables Construction Manager with 10+ years of experience delivering utility-scale and industrial renewable energy projects, including solar PV, battery energy…
Added 23 mins ago
Costing Manager
PCL Construction
Edmonton, AB
As a Costing Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you will apply practical project experience across PCL by helping teams establish effective cost structures,…
Added 23 mins ago
Senior Costing Manager
PCL Construction
Edmonton, AB
As a Senior Costing Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to turn field-tested judgment into scalable practices, coach project…
Added 23 mins ago
BP
Senior Information Systems Analyst
Bruce Power
ON · Ontario, Canada
- Full-time
…Enterprise Applications Section with a focus on Enterprise Resource Planning (ERP) and Computational Analysis solutions and offer IT services in the form of incident and problem management,…
Added 23 mins ago
RC
Onsite Manager
Randstad Canada
Guelph, ON
- Full-time
Randstad, the world’s leading talent company, is hiring a Site Manager to support our Randstad Inhouse Service (RIS) division. RIS offers a unique operations and staffing solution that…
Added 23 mins ago
C-
Manager, Camp Operations
CISS - Canadian International Student Services Inc.
Toronto, ON
- Full-time
This role takes responsibility for the year-round planning, management, and successful delivery of CISS’s summer programmes. The manager oversees staff recruitment, training, scheduling,…
Added 38 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
As an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and…
Added 38 mins ago
AP
Founding Product Manager
AMZ Prep
Remote, Canada
- Full-time
- Remote
…founding product role for an experienced, technical product manager who wants to own a meaningful part of the platform, work shoulder to shoulder with engineers and operators, and turn…
Added 38 mins ago
AW
Community Kitchen Coordinator - Sarah Ross House - Supportive Housing Program
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Program Manager, the Tenant Support Worker is responsible for the day-to-day work of supporting residents with a wide array of emotional and practical supports. Activities…
Added 38 mins ago
Site Manager
Fortrex
Mississauga, ON
As a Site Manager II specializing in food processing sanitation, you will lead a dedicated team to ensure rigorous cleanliness and hygiene standards, safeguarding product quality and…

Schema App

Manager, Customer Success

Remote, Canada

Remote

$120,000 to $130,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $120,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships, renew with confidence, and expand their adoption of Schema App.

About the Role

The Manager, Customer Success leads, coaches, and develops a team of Customer Success Managers to deliver exceptional customer outcomes, build strategic relationships, and drive retention and growth.

You will establish clear processes, performance expectations, and accountability to ensure consistent execution across the customer base. You will oversee customer health, adoption, renewal readiness, expansion opportunities, and revenue forecasting, proactively addressing risks and coaching the team to success.

You will own the team's execution of renewals and expansion opportunities, ensuring Customer Success operates as a revenue-responsible function while maintaining strong customer partnerships. You will collaborate closely with Customer Delivery, Sales, Product, and Engineering to deliver a seamless customer experience and support Schema App's growth.

Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive team performance and customer success.

Functional Accountabilities

Lead, Coach, and Develop a High-Performing Customer Success Team

Hire, onboard, coach, and develop CSMs who take ownership of customer and commercial outcomes.
Set clear goals and scorecards, provide regular feedback, address performance gaps, and conduct quarterly talent and coaching reviews.
Partner with the Director to translate company priorities into team plans, deliver quarterly initiatives, and build future leadership capability while modelling Schema App’s values.

Drive Customer Retention and Expansion

Own team performance against retention, renewal, and expansion goals.
Coach CSMs on early renewal planning, value-based business cases, qualified growth opportunities, and commercial conversations.
Maintain accurate forecasts, clear close plans, and early visibility into risk.
Review pricing and negotiation strategies with the Director and RevOps, ensuring commercial decisions protect customer trust and company goals.

Deliver Measurable Value and Strategic Enterprise Relationships

Ensure customers have clear success plans, adoption goals, and credible evidence of progress.
Improve Business Reviews and proactive recommendations so customers understand results and next steps.
Coach CSMs to build relationships across technical, program, economic-buyer, and executive stakeholders.
Personally support priority accounts, executive alignment, transitions, and escalations where leadership involvement improves outcomes.

Build Scalable Operations and Cross-Functional Partnerships

Establish consistent account standards, current customer records, and operating rhythms that surface risk and guide decisions.
Balance portfolios and capacity, anticipate staffing needs, and resolve competing priorities.
Partner with Customer Delivery on clear handoffs: CSMs own customer strategy, communication, value, and commercial outcomes; Delivery owns technical execution.
Bring customer insights to Sales, Marketing, Product, and Engineering, and close the feedback loop.

AI First

Actively uses and continuously improves AI to become more effective and efficient in daily work.
Builds strong prompting skills, uses available AI tools well, and creates agents leveraging available data/integrations to automate manual tasks.
Demonstrates curiosity and resourcefulness by exploring opportunities to improve how work gets done, taking accountability for quality of output, sharing what they learn, and helping the team adopt better AI-enabled ways of working.
Ensure AI is consistently used where it adds value, streamline key workflows, and turn what works into documented playbooks.
Continuously improve the “Schema App way” by incorporating team learnings, driving adoption of standard approaches, and preparing the team to scale.

Key Competencies

People Leadership and Coaching: Sets clear expectations, develops capability, gives constructive feedback, addresses performance gaps, and builds accountability and engagement.
Enterprise Relationships and Executive Communication: Builds trust across stakeholders and communicates customer value, recommendations, risks, and decisions clearly to executives and teams.
Commercial Acumen: Connects customer outcomes to retention and expansion, coaches negotiations, and applies sound judgment to revenue opportunities and trade-offs.
Strategic Thinking and Execution: Translates company goals into focused plans and measurable action while balancing customer needs, team capacity, and business priorities.
Operational and Analytical Judgment: Uses data and repeatable processes to identify patterns, anticipate risk, allocate capacity, and improve performance.
Cross-Functional Influence and Change Leadership: Builds productive partnerships, resolves ownership gaps, and helps teams adopt new processes and ways of working.
Market Proficiency and Learning Agility: Develops and applies knowledge of Enterprise SaaS, structured data, knowledge graphs, SEO, and AI search through curiosity, feedback, and learning.

Success Metrics

Achievement of the annual Customer Success targets for NRR and GRR
100% of renewals completed by their contractual deadline, with no avoidable overdue renewals
85% average customer health score
At least 90% Business Review satisfaction, with consistent adoption of the defined Business Review standard across eligible customers

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Manager, Customer Success will lead, coach, and develop a high-performing team to drive customer retention, expansion, and measurable value. They are responsible for establishing operational processes, managing revenue forecasting, and fostering strategic relationships with enterprise clients.

Requirements

The role requires an experienced SaaS leader with strong coaching skills, commercial acumen, and operational discipline. Candidates must demonstrate the ability to translate company priorities into team plans and effectively manage customer health and growth.

Skills

People leadership
Coaching
Customer success management
SaaS
Retention strategy
Revenue forecasting
Strategic planning
Executive communication
Commercial acumen
Operational discipline
Data analysis
Cross-functional collaboration
AI tools
Negotiation
Account management
Performance management

Benefits

Health and wellness coverage
RRSP matching
Flex days
Vacation days
Birthday off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise Marketing Technology
AI
Retention
Expansion
Revenue Forecasting
Account Management
Business Reviews
Knowledge Graphs
SEO
Structured Data
Performance Management
Operational Excellence
Change Leadership
Stakeholder Management
Customer Health
Renewals
Coaching
Strategic Partnerships

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