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Added 24 mins ago
Estimator
Aecon
Vancouver, BC
Analyzes documents, drawings, specifications, proposals, and addendums in preparation for pricing.
Added 39 mins ago
W
Full Time Pharmacy Assistant - Courtenay
Walmart
Courtenay, BC
- Full-time
…Kohl and Frisch, operating of the Telxon gun, checking off, pricing and putting away pharmacy orders, zoning the pharmacy shelves, 'X- ing' bottles when opened and interchangeable drug…
Added 39 mins ago
MC
Pre-construction Manager
MatchBox Consulting Group
Langley (District), BC · Langley, BC
- Full-time
MatchBox Consulting Group is recruiting on behalf of a well-established General Contractor in the Lower Mainland seeking an experienced Preconstruction Manager to join their growing team.
Added 39 mins ago
I
Customer Experience Leader
Indigo
Red Deer, AB
- $16 CAD / hour
- Full-time
Supports the Customer Experience Manager in delivering store objectives by identifying customer-facing opportunities, escalating risks, and contributing to action plans that improve…
Added 53 mins ago
RC
Project Coordinator
Rutherford Contracting Ltd.
Kingston, ON
- $65,000 to $70,000 CAD / year
- Full-time
…in the Kingston office! Under the direction of the Project Manager, provide construction management assistance in the execution of contracted projects. Augment the efforts of other staff…
Added 53 mins ago
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Petroleum Sales Representative
Wild Rose Co-operative Association Ltd.
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- Full-time
This position will report to the Petroleum Manager.
Added 53 mins ago
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Category Manager - Sundries (Dulux/Bétonel)
Canadian Industries Limited
Vaughan, ON
- Full-time
The Category Manager owns the sundries business for Canada end to end, leading assortment strategy, vendor relationships and negotiations, pricing and promotions, and stocking model…
Added 53 mins ago
IM
MEP Project Manager
Iron Maple
Halifax, NS
- Full-time
We are currently looking for a MEP Project Manager to join our construction team in Halifax. You will assist the MEP Project Lead on model driven projects, where site execution follows the…
Added 54 mins ago
Team Member - Lane Host
Hollywood Bowl Group
Richmond, BC
Be aware of all promotions, specials, and current pricing.
Added 54 mins ago
Product Advisor - Jim Pattison Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
This role reports to the Sales Manager of the dealership.
Added 54 mins ago
C
Programmatic Specialist, Advertising, Digital Services (Media Solutions) (Hybrid/Telework)
CBC/Radio-Canada
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- Full-time
Provide guidance to the sales team on inventory packaging, pricing strategies, and private auction best practices.
Added 1 hour ago
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Associate – Retail/Wealth FX, Fixed Income and Precious Metals Distribution
TD
Toronto, ON
- Full-time
…sales promotion for the above-mentioned products which includes pricing and executing trades, identifying new sales opportunities, making proactive telephone sales calls, building…
Added 1 hour ago
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Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- Full-time
Reporting to the Director of Engineering, the Construction Project Manager is responsible for overseeing and managing industrial and commercial construction projects from inception to…
Added 1 hour ago
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Inside Sales Expert
Guillevin International
AB · Ewel North (Edmonton)
- Full-time
Work closely with colleagues and manager to determine strategic quotation pricing.
Added 1 hour ago
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Online Buyer Experience Specialist
Mattamy Homes
Ottawa, ON
- Full-time
Senior Manager, Sales Process & Administration
Added 1 hour ago
MI
Associate Brand Manager
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
…brands, develop product and packaging initiatives, implement pricing strategies, and plan and execute integrated marketing communication and media plans. You will also provide…
Added 1 hour ago
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Account Manager
EveryPoint Logistics Hudson
Hudson, QC
- Full-time
…inquiries, and providing accurate information on services, pricing, and logistics capabilities. Daily tasks include prospecting new business opportunities, preparing quotes, following up on…
Added 1 hour ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
WPP Media is looking for an experienced, strategic, and high-impact media professional to join our team as Manager, Direct Activation OOH in Toronto. In this role, you will be the primary…
Added 1 hour ago
Senior Manager, Product Marketing
Toast
Canada
We’re looking for a Senior Manager, Product Marketing to translate product capabilities, customer insights, and market opportunities into differentiated positioning, compelling messaging,…
Added 1 hour ago
SA
Manager, Customer Success
Schema App
Remote, Canada
- $120,000 to $130,000 CAD / year
- Full-time
- Remote
We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships,…
Added 1 hour ago
WT
Senior Manager, Indirect Tax
Wealthsimple Technologies
Remote, Canada
- $152,000 to $190,000 CAD / year
- Full-time
- Remote
…functions: one lane owns direct tax, another owns transfer pricing and international tax, this role will own the indirect tax lane. The team is small, the entity group isn't, and we're…
Added 1 hour ago
CC
Sales Representative, Banquets & Catering
Compass Canada
Winnipeg, MB
- Full-time
…facilities and greenspaces is necessary in order to provide accurate pricing and…
Added 1 hour ago
Brand Reputation Manager / Gestionnaire de la réputation de marque
FlightHub
Montreal, QC
We are looking for a Brand Reputation Manager, someone who combines strong media instincts, analytical thinking, and a passion for technology. Someone who doesn't just execute traditional…
Added 1 hour ago
A
Specialist, Accounts Payable, Accounts Receivable & Billing
API
Edmonton, AB
- Full-time
Prepare and issue accurate customer invoices based on approved contracts, pricing, project milestones and billing instructions.
Added 1 hour ago
RI
Application Development Manager – Banking & Lending
Raas Infotek
Toronto, ON
- Contract
Role: Application Development Manager – Banking & Lending

Schema App

Manager, Customer Success

Remote, Canada

Remote

$120,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $120,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships, renew with confidence, and expand their adoption of Schema App.

About the Role

The Manager, Customer Success leads, coaches, and develops a team of Customer Success Managers to deliver exceptional customer outcomes, build strategic relationships, and drive retention and growth.

You will establish clear processes, performance expectations, and accountability to ensure consistent execution across the customer base. You will oversee customer health, adoption, renewal readiness, expansion opportunities, and revenue forecasting, proactively addressing risks and coaching the team to success.

You will own the team's execution of renewals and expansion opportunities, ensuring Customer Success operates as a revenue-responsible function while maintaining strong customer partnerships. You will collaborate closely with Customer Delivery, Sales, Product, and Engineering to deliver a seamless customer experience and support Schema App's growth.

Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive team performance and customer success.

Functional Accountabilities

Lead, Coach, and Develop a High-Performing Customer Success Team

Hire, onboard, coach, and develop CSMs who take ownership of customer and commercial outcomes.
Set clear goals and scorecards, provide regular feedback, address performance gaps, and conduct quarterly talent and coaching reviews.
Partner with the Director to translate company priorities into team plans, deliver quarterly initiatives, and build future leadership capability while modelling Schema App’s values.

Drive Customer Retention and Expansion

Own team performance against retention, renewal, and expansion goals.
Coach CSMs on early renewal planning, value-based business cases, qualified growth opportunities, and commercial conversations.
Maintain accurate forecasts, clear close plans, and early visibility into risk.
Review pricing and negotiation strategies with the Director and RevOps, ensuring commercial decisions protect customer trust and company goals.

Deliver Measurable Value and Strategic Enterprise Relationships

Ensure customers have clear success plans, adoption goals, and credible evidence of progress.
Improve Business Reviews and proactive recommendations so customers understand results and next steps.
Coach CSMs to build relationships across technical, program, economic-buyer, and executive stakeholders.
Personally support priority accounts, executive alignment, transitions, and escalations where leadership involvement improves outcomes.

Build Scalable Operations and Cross-Functional Partnerships

Establish consistent account standards, current customer records, and operating rhythms that surface risk and guide decisions.
Balance portfolios and capacity, anticipate staffing needs, and resolve competing priorities.
Partner with Customer Delivery on clear handoffs: CSMs own customer strategy, communication, value, and commercial outcomes; Delivery owns technical execution.
Bring customer insights to Sales, Marketing, Product, and Engineering, and close the feedback loop.

AI First

Actively uses and continuously improves AI to become more effective and efficient in daily work.
Builds strong prompting skills, uses available AI tools well, and creates agents leveraging available data/integrations to automate manual tasks.
Demonstrates curiosity and resourcefulness by exploring opportunities to improve how work gets done, taking accountability for quality of output, sharing what they learn, and helping the team adopt better AI-enabled ways of working.
Ensure AI is consistently used where it adds value, streamline key workflows, and turn what works into documented playbooks.
Continuously improve the “Schema App way” by incorporating team learnings, driving adoption of standard approaches, and preparing the team to scale.

Key Competencies

People Leadership and Coaching: Sets clear expectations, develops capability, gives constructive feedback, addresses performance gaps, and builds accountability and engagement.
Enterprise Relationships and Executive Communication: Builds trust across stakeholders and communicates customer value, recommendations, risks, and decisions clearly to executives and teams.
Commercial Acumen: Connects customer outcomes to retention and expansion, coaches negotiations, and applies sound judgment to revenue opportunities and trade-offs.
Strategic Thinking and Execution: Translates company goals into focused plans and measurable action while balancing customer needs, team capacity, and business priorities.
Operational and Analytical Judgment: Uses data and repeatable processes to identify patterns, anticipate risk, allocate capacity, and improve performance.
Cross-Functional Influence and Change Leadership: Builds productive partnerships, resolves ownership gaps, and helps teams adopt new processes and ways of working.
Market Proficiency and Learning Agility: Develops and applies knowledge of Enterprise SaaS, structured data, knowledge graphs, SEO, and AI search through curiosity, feedback, and learning.

Success Metrics

Achievement of the annual Customer Success targets for NRR and GRR
100% of renewals completed by their contractual deadline, with no avoidable overdue renewals
85% average customer health score
At least 90% Business Review satisfaction, with consistent adoption of the defined Business Review standard across eligible customers

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

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More about this job

Responsibilities

The Manager, Customer Success will lead, coach, and develop a high-performing team to drive customer retention, expansion, and measurable value. They are responsible for establishing operational processes, managing revenue forecasting, and fostering strategic relationships with enterprise clients.

Requirements

The role requires an experienced SaaS leader with strong coaching skills, commercial acumen, and operational discipline. Candidates must demonstrate the ability to translate company priorities into team plans and effectively manage customer health and growth.

Skills

People leadership
Coaching
Customer success management
SaaS
Retention strategy
Revenue forecasting
Strategic planning
Executive communication
Commercial acumen
Operational discipline
Data analysis
Cross-functional collaboration
AI tools
Negotiation
Account management
Performance management

Benefits

Health and wellness coverage
RRSP matching
Flex days
Vacation days
Birthday off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise Marketing Technology
AI
Retention
Expansion
Revenue Forecasting
Account Management
Business Reviews
Knowledge Graphs
SEO
Structured Data
Performance Management
Operational Excellence
Change Leadership
Stakeholder Management
Customer Health
Renewals
Coaching
Strategic Partnerships

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