Find work in Canada.

602,586 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Shop Foreman/Forewoman
Tourism Holdings Ltd
Elmsdale, NS
The RV Shop Foreman/Forewoman is a key member of CanaDream's Service team, responsible for overseeing the day-to-day operations of the service shop while providing hands-on technical…
Added 12 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Quebec, QC
You’re a natural leader who knows how to motivate a team;
Added 12 mins ago
S
Electrical Engineering Co-op Student
Sandvik
Winnipeg, MB
- Full-time
Start building your electrical engineering career with work you can see in action. Apply today to develop your technical skills, contribute to meaningful projects and gain valuable…
Added 12 mins ago
RU
Senior Associate, AI and Data Strategy Consultant
RSM US LLP
Toronto, ON
- Full-time
As a Senior Associate in Data + AI Advisory team, the AI and Data Strategy Consultant will be responsible for:
Added 12 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saskatoon, SK
You are a natural leader who knows how to motivate a team;
Added 12 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
Articulate complex, large scale, and high impact technical design and development details to non-technical business partners
Added 12 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
…standards, automation and reusable patterns, and help improve team delivery through pragmatic technical recommendations and disciplined…
Added 12 mins ago
MM
H&B Consultant
Marsh McLennan
Montreal, QC
- Full-time
…seeking a Health & Benefits COE Associate to join our onshore team. This role supports local Health & Benefits consulting teams by completing complex analyses, reports, and financial…
Added 12 mins ago
S
Director, Technology & Digital Transformation
Sunpan
Toronto, ON · Scarborough, Ontario
- Full-time
Sunpan is looking for a hands-on technology leader for our technology and digital transformation strategy. The Director will define how we structure, grow and continuously improve our IT…
Added 12 mins ago
M
Project Manager IT-related Level 2
Microserve
BC · British Columbia, Canada
- Contract
Coordination across business teams, technical teams, vendors, and other stakeholders
Added 12 mins ago
C
Branch Manager
CDN
Grande Prairie, AB
- Full-time
CDN is a recognized industry leader in the energy services sector. CDN is a full-service provider with expertise in E&I maintenance, renewables/solar, major projects, combustion & emissions…
Added 13 mins ago
T
Agile Development Manager
TechInsights
Ottawa, ON
- Full-time
…follow-through, this role demands an organized, data-driven leader who thrives in an Agile environment. You will foster a positive, productive work environment while championing innovation…
Added 13 mins ago
B
Director, Head of Equity Derivatives Risk Engineering
BMO
Toronto, ON · FCP
- Full-time
…professionalize current operations, then partner with their team, the quant group and the desks to define and deliver the next generation of the risk platform: faster, more resilient,…
Added 13 mins ago
GP
ASM - water utilities Western
GF Piping Systems Canada
Vaughan, ON
- Full-time
GF Piping Systems is part of the Georg Fischer team, a market leader in providing sustainable and innovative piping solutions for customers in a multitude of industries (Natural Gas, Water…
Added 13 mins ago
SC
Environmental & Social Impact Assessment Operations Team Lead
SLR Consulting
Guelph, ON
- Full-time
We are SLR Consulting (Americas), a 1500+ team of advisory, environmental, engineering, and regulatory professionals across Canada, the United States, and LATAM. We deliver environmental…
Added 13 mins ago
O
Senior Product Marketing Manager
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 13 mins ago
BP
Threat Prevention & Security Platforms Lead
BC Pension Corporation
Victoria, BC
- Full-time
The ideal candidate is a CISSP-certified cybersecurity leader with progressive experience in IT security, threat prevention, vulnerability management, and enterprise security platforms. You…
Added 13 mins ago
O
Senior Product Marketing Manager
OpenText
Richmond Hill, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 13 mins ago
AC
Développeur·euse Java (Marché financier)
ALTEN Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Who are we? A global leader in engineering and IT consulting with over 58,000 consultants worldwide, the ALTEN Group has been optimizing the technological performance of companies for over…
Added 13 mins ago
EC
Software Engineer II
Emburse Chrome River
Toronto, ON
- Full-time
Makes technical documentation/knowledge base contributions and technical team presentations
Added 13 mins ago
TR
Civil Engineer (P.ENG.)
Tecnicas Reunidas
Calgary, AB
- Full-time
Tecnicas Reunidas Canada E&C inc. is part of the Tecnicas Reunidas Group, a global leader in engineering, procurement and construction services for energy and large-scale industrial…
Added 13 mins ago
TR
Senior Mechanical Engineer/ Piping
Tecnicas Reunidas
Calgary, AB
- Full-time
Técnicas Reunidas Canada E&C inc. is part of the Técnicas Reunidas Group, a global leader in engineering, procurement and construction services for energy and large-scale industrial…
Added 27 mins ago
Analyste en Modélisation et Simulation d’Électronique de Puissance / Power Electronics Modeling and Simulation Analyst
OPAL-RT
Montreal, QC
Leader mondial dans la diversité des applications, nos outils sont utilisés dans une multitude de secteurs tels que l'automobile, l'aérospatiale, l’énergie, le transport, la fabrication…
Added 27 mins ago
Beauty Advisor/Artist Beauty Advisor
ELC Beauty LLC
London, ON
As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store…
Added 42 mins ago
Project Manager
The PAC Group
Canada
Joining PAC means joining a dynamic, fast-paced, and global team that values curiosity, collaboration, and continuous improvement.

Schema App

Manager, Customer Success

Remote, Canada

Remote

$120,000 to $130,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $120,000 to $130,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 5, 2026

Original job description

About Schema App

Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.

We work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.

At our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.

Visit Schema App at www.schemaapp.com or on LinkedIn.

We are hiring a Manager, Customer Success to lead and develop a high-performing Customer Success team that helps Enterprise customers realize measurable value, build strategic partnerships, renew with confidence, and expand their adoption of Schema App.

About the Role

The Manager, Customer Success leads, coaches, and develops a team of Customer Success Managers to deliver exceptional customer outcomes, build strategic relationships, and drive retention and growth.

You will establish clear processes, performance expectations, and accountability to ensure consistent execution across the customer base. You will oversee customer health, adoption, renewal readiness, expansion opportunities, and revenue forecasting, proactively addressing risks and coaching the team to success.

You will own the team's execution of renewals and expansion opportunities, ensuring Customer Success operates as a revenue-responsible function while maintaining strong customer partnerships. You will collaborate closely with Customer Delivery, Sales, Product, and Engineering to deliver a seamless customer experience and support Schema App's growth.

Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive team performance and customer success.

Functional Accountabilities

Lead, Coach, and Develop a High-Performing Customer Success Team

Hire, onboard, coach, and develop CSMs who take ownership of customer and commercial outcomes.
Set clear goals and scorecards, provide regular feedback, address performance gaps, and conduct quarterly talent and coaching reviews.
Partner with the Director to translate company priorities into team plans, deliver quarterly initiatives, and build future leadership capability while modelling Schema App’s values.

Drive Customer Retention and Expansion

Own team performance against retention, renewal, and expansion goals.
Coach CSMs on early renewal planning, value-based business cases, qualified growth opportunities, and commercial conversations.
Maintain accurate forecasts, clear close plans, and early visibility into risk.
Review pricing and negotiation strategies with the Director and RevOps, ensuring commercial decisions protect customer trust and company goals.

Deliver Measurable Value and Strategic Enterprise Relationships

Ensure customers have clear success plans, adoption goals, and credible evidence of progress.
Improve Business Reviews and proactive recommendations so customers understand results and next steps.
Coach CSMs to build relationships across technical, program, economic-buyer, and executive stakeholders.
Personally support priority accounts, executive alignment, transitions, and escalations where leadership involvement improves outcomes.

Build Scalable Operations and Cross-Functional Partnerships

Establish consistent account standards, current customer records, and operating rhythms that surface risk and guide decisions.
Balance portfolios and capacity, anticipate staffing needs, and resolve competing priorities.
Partner with Customer Delivery on clear handoffs: CSMs own customer strategy, communication, value, and commercial outcomes; Delivery owns technical execution.
Bring customer insights to Sales, Marketing, Product, and Engineering, and close the feedback loop.

AI First

Actively uses and continuously improves AI to become more effective and efficient in daily work.
Builds strong prompting skills, uses available AI tools well, and creates agents leveraging available data/integrations to automate manual tasks.
Demonstrates curiosity and resourcefulness by exploring opportunities to improve how work gets done, taking accountability for quality of output, sharing what they learn, and helping the team adopt better AI-enabled ways of working.
Ensure AI is consistently used where it adds value, streamline key workflows, and turn what works into documented playbooks.
Continuously improve the “Schema App way” by incorporating team learnings, driving adoption of standard approaches, and preparing the team to scale.

Key Competencies

People Leadership and Coaching: Sets clear expectations, develops capability, gives constructive feedback, addresses performance gaps, and builds accountability and engagement.
Enterprise Relationships and Executive Communication: Builds trust across stakeholders and communicates customer value, recommendations, risks, and decisions clearly to executives and teams.
Commercial Acumen: Connects customer outcomes to retention and expansion, coaches negotiations, and applies sound judgment to revenue opportunities and trade-offs.
Strategic Thinking and Execution: Translates company goals into focused plans and measurable action while balancing customer needs, team capacity, and business priorities.
Operational and Analytical Judgment: Uses data and repeatable processes to identify patterns, anticipate risk, allocate capacity, and improve performance.
Cross-Functional Influence and Change Leadership: Builds productive partnerships, resolves ownership gaps, and helps teams adopt new processes and ways of working.
Market Proficiency and Learning Agility: Develops and applies knowledge of Enterprise SaaS, structured data, knowledge graphs, SEO, and AI search through curiosity, feedback, and learning.

Success Metrics

Achievement of the annual Customer Success targets for NRR and GRR
100% of renewals completed by their contractual deadline, with no avoidable overdue renewals
85% average customer health score
At least 90% Business Review satisfaction, with consistent adoption of the defined Business Review standard across eligible customers

AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.

Life @ Schema App

Culture focused on your growth: Weekly 1:1 with conversations around Professional Development
Great benefits for health & wellness, and your coverage starts as soon as you do
RRSP matching!
Flex days to re-energize on top of vacation days and you don’t work on your birthday
The Culture Club keeps our virtual team connected through fun and innovative events
Diverse smart team! The more inclusive we are, the better our work will be
Schema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.

If you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.

Apply About employer

More about this job

Responsibilities

The Manager, Customer Success will lead, coach, and develop a high-performing team to drive customer retention, expansion, and measurable value. They are responsible for establishing operational processes, managing revenue forecasting, and fostering strategic relationships with enterprise clients.

Requirements

The role requires an experienced SaaS leader with strong coaching skills, commercial acumen, and operational discipline. Candidates must demonstrate the ability to translate company priorities into team plans and effectively manage customer health and growth.

Skills

People leadership
Coaching
Customer success management
SaaS
Retention strategy
Revenue forecasting
Strategic planning
Executive communication
Commercial acumen
Operational discipline
Data analysis
Cross-functional collaboration
AI tools
Negotiation
Account management
Performance management

Benefits

Health and wellness coverage
RRSP matching
Flex days
Vacation days
Birthday off

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Enterprise Marketing Technology
AI
Retention
Expansion
Revenue Forecasting
Account Management
Business Reviews
Knowledge Graphs
SEO
Structured Data
Performance Management
Operational Excellence
Change Leadership
Stakeholder Management
Customer Health
Renewals
Coaching
Strategic Partnerships

Report this job