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Schindler Group

Account Manager - Existing Installations

Hamilton, ON, Canada

$62,000 to $80,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $62,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing, and installation of capital equipment
Posting language: English
Posted: Oct 29, 2026

Original job description

Location: Hamilton, ON, Canada

Job ID: 92444

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Account Manager - Existing Installations

Your Main Responsibilities

Account Manager (Service Contracts)

Your Main Responsibilities

As an Account Manager (Service Contracts) at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator maintenance services. You will ensure high levels of customer satisfaction, as well as identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. You will build strong, long-term relationships and leveraging industry knowledge to achieve sales targets.

Essential function

Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer commercial inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.

Essential duties

Drive portfolio growth (Conversions, Protection, Recoveries, Price Adjustments, Schindler Ahead) while ensuring compliance with sales policies.
Lead individual sales performance through consistent achievement of KPIs, maintaining a high level of accountability, and delivering exceptional customer experiences that support long-term client relationships and business growth.
Support and administer Sales priorities, processes, and product/service promotion to maximize portfolio performance
Communication: Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
Collaboration: Partner daily with the Field Superintendent (Service Leader) and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
Sales & Opportunity Identification: Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.
Negotiation & Strategy: Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
Documentation & Compliance: Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures
Manage a portfolio of customer accounts and work closely with the Finance team to support collections, resolve billing inquiries, and maintain account health

What You Bring

Bachelor’s Degree – preferably in Business or Engineering
3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing, and installation of capital equipment
Proficient in MS Suites (Office, PowerPoint, Excel, Teams)
Communication: Communicate clearly and articulately
Customer Service: Demonstrate customer focus through improving performance Demonstrate commitment to customer service through improving customer satisfaction
Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
Persuasion: Motivate customers to act or react in a manner to support business growth
Presentation: Ability to present materials clearly and engage audience
Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements

Teamwork & Managing Stakeholders: Ability to interact with all levels and be an integral part of the operation while managing expectations

What’s in it for you?

Competitive Salary (commensurate with experience)
Competitive Bonus Incentive Program or Commission Plan
Wide range of professional and leadership development opportunities
Competitive Extended Health, Dental & Vision Plans
Generous Paid Time Off Plans
Tuition Reimbursement Program
Competitive Group RRSP with Company Match

Compensation

The salary range for this position is $62,000 to $80,000 CAD per year. Actual compensation will be determined based on relevant experience, education, skills, market conditions and internal equity considerations, in alignment with our overall compensation practices.

In addition to base salary, this position is eligible for Commission Plan, subject to the terms and eligibility requirements of the applicable program.

The salary range above represents base salary only and does not include incentive compensation or benefits. A comprehensive benefits package is offered to eligible employees, subject to plan terms and eligibility requirements.

Vacancy Disclosure

This job posting is for an New vacancy.

Artificial Intelligence in Recruitment

We do not use artificial intelligence to screen, assess or select applicants for this position. All screening, assessment and selection decisions are made by authorized human personnel.

Work Authorization

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!

Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of elevator and escalator service-contract accounts by building customer relationships, renewing agreements, identifying sales opportunities, and negotiating profitable solutions. Coordinate with field teams and Finance, support collections and billing resolution, maintain accurate records, and meet sales and customer-satisfaction targets.

Requirements

A bachelor’s degree, preferably in Business or Engineering, is preferred, along with 3–5 years of experience in the elevator industry or a related capital-equipment sales, service, or installation industry. Candidates should be proficient with Microsoft Office tools and demonstrate strong communication, customer service, negotiation, persuasion, presentation, problem-solving, and stakeholder-management skills.

Skills

Account Management
Sales
Contract Negotiation
Customer Service
Sales Strategy
Lead Generation
Opportunity Identification
Revenue Growth
Collections Support
Problem Solving
Presentation Skills
Stakeholder Management
Microsoft Office
Communication

Benefits

Competitive Bonus Incentive Program or Commission Plan
Professional and Leadership Development Opportunities
Extended Health, Dental, and Vision Plans
Paid Time Off
Tuition Reimbursement
Group RRSP with Company Match

Visa sponsorship

Not detected in the job text

Keywords

Elevators
Escalators
Moving Walks
Service Contracts
Account Management
Sales
Customer Relationships
Contract Renewals
Portfolio Growth
Lead Generation
Revenue Generation
Price Adjustments
Customer Retention
Contract Negotiation
Sales Strategies
Customer Satisfaction
Accounts Receivable
Collections
Billing Inquiries
Estimates
Sales Proposals
Sales Policies
Microsoft Office
PowerPoint
Excel
Teams
Capital Equipment
Field Service
Schindler Ahead

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