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Schindler Group

National Account Performance & Compliance Manager

Toronto, ON, Canada

The base salary range for this role is $73,000 to $105,000. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The base salary range for this role is $73,000 to $105,000.
Job type: Full-time
Apply by: Nov 20, 2026
Experience: 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment Critical Skills
Posting language: English
Posted: May 12, 2026

Original job description

Location: Headquarters (Toronto), ON, Canada

Job ID: 88311

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

National Account Performance & Compliance Manager

Your Main Responsibilities

The National Accounts Operations & Performance Manager is responsible for supporting the execution, performance, and ongoing success of National and Key Account programs. This role works closely with Sales, Operations, Branch Leadership, and Account Management teams to ensure effective onboarding, service delivery, operational consistency, contract compliance, and customer satisfaction across the national portfolio. The position drives accountability, coordinates cross functional activities, manages escalations, monitors performance metrics, and supports the successful retention and growth of National and Key Accounts through operational excellence.

Responsibilities

Operations & Performance Management

Lead the implementation, onboarding, and ongoing operational execution of National and Key Account programs.
Coordinate and align activities across Branch Operations, Account Management, and Sales teams to ensure consistent service delivery and fulfillment of contractual commitments.
Monitor and report on portfolio performance KPIs, including service delivery, customer satisfaction, contract compliance, work order management, and account health metrics.
Proactively identify operational risks, service gaps, and improvement opportunities and drive corrective actions with internal stakeholders.
Manage customer escalations and facilitate timely resolution to ensure a positive customer experience.
Ensure all National Account contractual requirements, service commitments, and reporting obligations are met.
Develop and maintain strong working relationships with customer contacts and internal operational teams.
Lead regular operational reviews with branches and stakeholders to drive accountability and performance.
Support customer business reviews by providing operational performance reporting, Insights, and recommendations.
Remain actively engaged in National Account initiatives, transitions, and service delivery projects. Portfolio Support & Retention
Support the retention and growth of National and Key Accounts through operational excellence and customer satisfaction.
Analyze portfolio performance and identify opportunities to improve service delivery, efficiency, and customer value.
Facilitate communication and alignment between customer stakeholders and Schindler operational leadership.
Support the successful execution of modernization, repair, service, and construction opportunities within the portfolio. Process Management & Administration
Develop and maintain operational reporting, customer scorecards, and portfolio performance dashboards.
Prepare and maintain customer information, contract documentation, and account records in accordance with established procedures.
Work closely with Contract Control, Billing, and Operations teams to support contract administration and compliance.
Support accounts receivable collection efforts and assist with the resolution of billing related issues and disputes.
Provide guidance and support on work order management, service processes, and operational systems. People Management
Manage National Accounts Team and ensure all key and national accounts administration tasks are successfully completed

What You Bring

Post Secondary Degree
3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment Critical Skills
Proficient in MS Office, Excel and PowerPoint
Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
Persuasion: Motivate customers to act or react in a manner to support business growth
Presentation: Ability to present materials clearly and engage audience
Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation

What’s in it for you?

Competitive Salary (commensurate with experience)
Competitive Bonus Incentive Program or Commission Plan
Wide range of professional and leadership development opportunities
Competitive Extended Health, Dental & Vision Plans
Generous Paid Time Off Plans
Tuition Reimbursement Program
Competitive Group RRSP with Company Match

The base salary range for this role is $73,000 to $105,000.

Actual compensation will be determined based on a variety of factors, including relevant experience, education, skills, and market conditions, as well as internal equity considerations, in alignment with our overall compensation practices.

In addition to base pay, this role will be eligible for: Bonus Incentive Program

This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance. A comprehensive benefits package is offered to eligible employees.

We are committed to fair and transparent compensation practices. This posting represents an existing vacancy. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We do not use artificial intelligence in our hiring or evaluation process. All hiring decisions are made by authorized human personnel.

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!

Discover more on our career website.

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Apply About employer

More about this job

Responsibilities

Lead the onboarding, operational execution, and performance management of national and key account programs, coordinating with sales, branch operations, and account teams to meet service and contract commitments. Monitor portfolio metrics, resolve escalations, support customer reviews and retention, maintain account reporting and documentation, and manage the national accounts team.

Requirements

A post-secondary degree and 3–5 years of experience in the elevator industry, a related field, or a similar capital equipment sales and service industry are required. Candidates should be proficient in Microsoft Office, Excel, and PowerPoint, with strong communication, customer service, negotiation, presentation, problem-solving, and teamwork skills.

Skills

National Account Management
Operational Performance Management
Contract Compliance
Customer Service
KPI Monitoring
Performance Reporting
Escalation Management
Problem Solving
Negotiation
Persuasion
Presentation Skills
Cross-Functional Coordination
Microsoft Office
Microsoft Excel
Microsoft PowerPoint

Benefits

Competitive Bonus Incentive Program
Extended Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
Group RRSP With Company Match
Professional Development Opportunities
Leadership Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

National Accounts
Key Accounts
Elevator Industry
Capital Equipment
Account Onboarding
Service Delivery
Contract Compliance
Operational Performance
Portfolio Management
Customer Satisfaction
Customer Retention
KPI Monitoring
Customer Scorecards
Performance Dashboards
Work Order Management
Contract Administration
Billing
Accounts Receivable
Escalation Resolution
Modernization
Repair Services
Construction
Branch Operations
Account Management
Microsoft Office
Microsoft Excel
Microsoft PowerPoint

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