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Added 1 min ago
PH
General Manager
Port Hood Cooperative Ltd.
Port Hood, NS
- Full-time
Port Hood Co-op is pleased to share this recruitment opportunity for the position of General Manager. As a locally owned co-operative since 1938, we exist for the benefit of our members and…
Added 5 mins ago
A
Lead - Full-time
ARC'TERYX
Toronto, ON
- $25 to $27.9 CAD / hour
- Full-time
As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest…
Added 5 mins ago
Assistant Banquet Manager
Rosewood Hotel Group
Vancouver, BC
The Assistant Manager- Event Operations will be responsible for planning and organizing banquet operations and for the smoothness of service of all banquets and functions held at the hotel…
Added 17 mins ago
WC
(CAN) Total Loss & Compliance Assistant Manager
Walmart Canada
Vernon, BC
- Full-time
…Operations - specific area that the incumbent will oversee). An Assistant Manager is cross-trained to work proficiently in all areas of the Store when…
Added 17 mins ago
RH
Assistant Banquet Manager
Rosewood Hotel Georgia
Vancouver, BC
- Full-time
The Assistant Manager- Event Operations will be responsible for planning and organizing banquet operations and for the smoothness of service of all banquets and functions held at the hotel…
Added 17 mins ago
AE
Lead - Full-time
Arc'teryx Equipment
Toronto, ON
- $25 to $27.9 CAD / hour
- Full-time
As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest…
Added 17 mins ago
WC
(CAN) Manager, Production - Nights, 8pm-6:30am
Walmart Canada
Maple, ON
- Full-time
Position Summary...Reporting to the Assistant General Manager, this position is responsible for optimizing product flow through the DC, resulting in timely, accurate store fulfillment.…
Added 17 mins ago
MI
Assistant Banquet Manager
Marriott International
Vancouver, BC
- Full-time
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Added 17 mins ago
SD
Merchandiser, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Whitehorse, YT
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 17 mins ago
PV
Keyholder
Pet Valu
Centre, ON
- Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 17 mins ago
CS
Assistant Store Manager
Columbia Sportswear Company
Whistler, BC
- Full-time
As an Assistant Store Manager, you will lead our Sales Associates and Supervisors to engage consumers and inspire brand loyalty. You will provide continuous training and coaching on…
Added 17 mins ago
D
Team Lead - Clinical Laboratory Assistant-Histology
Dynacare
Brampton, ON
- Part-time
Reporting to the Manager, the Team Lead - Clinical Laboratory Assistant is responsible for monitoring the day-to-day operations of the Clinical Laboratory Assistant and Laboratory Assistant…
Added 48 mins ago
F
Assistant Superintendent
FMI
Vancouver, BC
- Full-time
Froude Management Inc. (FMI) is looking for an Assistant Superintendent. The ideal candidate will have an analytical mind and excellent organizational skills.
Added 1 hour ago
B-
Site Supervisor
BEST - For A Cleaner World
Surrey, BC
- Full-time
Maintain open communication with Assistant Site Manager/Site Manager regarding staffing issues, safety, supplies, and other related business concerns
Added 1 hour ago
CO
Arena Maintenanceperson
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Characteristic: Under the general supervision of the Manager of Arenas or Assistant Manager of Arenas and the day-to-day direction of the Arena Maintenanceperson Lead Hand.
Added 1 hour ago
W(
Key Holder
WINS (Women In Need Society)
Calgary, AB
- Full-time
Reporting to the Store Manager and is an integral member of the Social Enterprise team. We need a trustworthy and reliable individual to join the team as a Key Holder. As the keeper of the…
Added 1 hour ago
W
(CAN) Manager, Production - Nights, 8pm-6:30am
Walmart
Maple, ON
- Full-time
Reporting to the Assistant General Manager, this position is responsible for optimizing product flow through the DC, resulting in timely, accurate store fulfillment. Utilizing an in depth…
Added 1 hour ago
DT
Merchandising Assistant Manager
Dollar Tree Stores
Guelph, ON
- Full-time
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 1 hour ago
DT
Assistant Manager I
Dollar Tree Stores
Guelph, ON
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 1 hour ago
SE
Manager, Accounting
SMS Equipment Inc.
Acheson, AB
- Full-time
SMS Equipment is seeking a Manager, Accounting to join our team and provide day-to-day leadership and oversight across key controllership activities.
Added 1 hour ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Toronto, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
Assistant Store Manager, Aberdeen Centre
Zwilling J.A. Henckels Canada Ltd
Richmond, BC
Job Opportunity: Assistant Store Manager – Zwilling
Added 2 hours ago
S
Assistant Department Manager, Bakery
Save-On-Foods
Prince Albert, SK
- Full-time
We are hiring for an Assistant Department Manager, Bakery at our location in Prince Albert, SK.
Added 2 hours ago
OO
Fern Hill School (Ottawa) - Principal
OFIS Ontario Federation of Independent Schools
Ottawa, ON
- Full-time
Facility & Safety Operations: Oversee the daily operations of the school, including scheduling, maintenance, emergency preparedness drills, and crisis management protocols.
Added 2 hours ago
AR
Pharmacy Assistant
Aliant Resources
ON · Ontario, Canada
- Contract
Posting Status: Upcoming pharmacy assistant jobs

Schneider Electric

Technical Expert L3 - Customer Care

Richmond, BC, Canada

$75,200 to $112,800 CAD / year · Full-time

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Job details

Pay: $75,200 to $112,800 CAD / year
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 10, 2026

Original job description

Join our Technical Customer Care team as a trusted technical advisor, helping turn complex customer challenges into practical solutions. When an issue goes beyond the scope of Level 1 or Level 2 support, you will bring the technical expertise needed to help teams understand the problem, identify its root cause, and determine the appropriate path forward.

As a Level 3 Service Expert, you will investigate issues involving solar, electric vehicle charging, home automation, and energy management systems. You will collaborate with technicians, service providers, installers, Quality, and Sustaining Engineering, providing guidance remotely and, when needed, in the field.

Your impact will extend beyond resolving individual cases. By sharing your knowledge, developing technical training, and bringing insights from the field back to our product and engineering teams, you will help strengthen our service capabilities, improve our products, and enable teams across countries to support their customers more effectively.

What You'll Be Doing

Provide guidance on complex matters involving solar, electric vehicle charging, home automation, and energy management systems.
Help Level 1 and Level 2 technicians, service providers, and installers troubleshoot problems, identify root causes, and determine appropriate solutions
Collaborate with the global Level 3 Service Expert group, Quality, and Level 4 Sustaining Engineering to investigate product failures and establish next steps.
Use available service tools to assist colleagues remotely and, when needed, travel to the field for more in-depth investigations.
Develop and deliver technical and installation training to build the knowledge and capabilities of internal colleagues and regional partners.
Share field insights and recurring concerns with product, service, and development functions to improve existing offers and inform future ones.
Contribute to service plans, operating processes, and continuous improvement initiatives, while ensuring timely follow-up until assigned cases are resolved.

What You Bring

A degree in electrical engineering, electrical engineering technology, or a related technical field, or equivalent practical experience.
Hands-on experience with electrical systems or products involving EV charging, solar energy, batteries, power electronics, energy management, or a closely related technology.
Experience supporting customers, technicians, or internal service teams in a technical environment.
Strong analytical and troubleshooting skills, with the ability to investigate beyond standard procedures, identify missing information, and isolate potential causes.
A solid understanding of how hardware, software, and connected systems interact.
The ability to turn complex or incomplete information into a clear technical assessment and actionable next steps.
Strong communication and interpersonal skills, with the ability to explain technical information clearly to support teams, installers, customers, and engineers.
The ability to build trusted relationships and collaborate effectively across service, quality, product, and engineering teams.
A customer-focused and solutions-oriented approach, including the ability to navigate sensitive situations and communicate technical realities clearly.
Curiosity and learning agility, with the ability to quickly develop knowledge across multiple products and technologies.
The ability to work independently, manage competing priorities, and maintain ownership of technical cases through resolution.

We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal. Even if you don’t meet every single requirement listed, we still encourage you to apply. Your unique background and perspective could be exactly what we’re looking for.

This job posting represents an active opportunity within our team. All applications are reviewed directly by our recruitment professionals, and no AI is used in the screening or selection process.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

The expected pay range is CAD 75,200 - CAD 112,800 per year. This pay range includes base pay and short-term incentives. For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team*:

Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance; Wellness Wallet (reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave; Recharge Break (savings plan for a future paid leave of absence); employee assistant program with mental, family, and legal counselling and flexible work arrangements.

Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary; incentive plans; employee share ownership plan; retirement plan with employer pension match.

Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Participation and coverage levels for specific benefit programs are determined based on employment status (e.g., full-time, part-time, temporary, or fixed-term) and are subject to applicable plan terms, conditions, and eligibility waiting periods.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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More about this job

Responsibilities

Provide Level 3 technical guidance on complex issues involving solar, EV charging, home automation, and energy management systems, investigating failures and supporting teams remotely or in the field. Develop and deliver training, share field insights with product and engineering teams, and contribute to service processes and continuous improvement through case resolution.

Requirements

A degree in electrical engineering, electrical engineering technology, or a related technical field - or equivalent practical experience - is required, along with hands-on experience with electrical or energy-related products. Candidates should have strong troubleshooting, analytical, communication, and collaboration skills, and be able to manage technical cases independently through resolution.

Skills

Technical Troubleshooting
Root Cause Analysis
Electrical Systems
Solar Energy
Electric Vehicle Charging
Battery Systems
Power Electronics
Energy Management Systems
Home Automation
Hardware-Software Integration
Technical Training
Customer Support
Technical Communication
Cross-Functional Collaboration
Case Management
Continuous Improvement

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accident Insurance
Disability Insurance
Telemedicine
Paid Holidays
Paid Time Off
Paid Family Leave
Parental Leave
Care Leave
Employee Assistance Program
Flexible Work Arrangements
Incentive Plans
Employee Share Ownership Plan
Retirement Plan with Employer Pension Match
Professional Development
Global Career Opportunities
Volunteer Leave

Visa sponsorship

Not detected in the job text

Keywords

Solar Energy
Electric Vehicle Charging
Home Automation
Energy Management Systems
Electrical Systems
Batteries
Power Electronics
Hardware-Software Integration
Level 3 Support
Technical Customer Care
Root Cause Analysis
Product Failure Investigation
Remote Troubleshooting
Field Investigation
Technical Training
Installation Training
Service Providers
Installers
Quality
Sustaining Engineering
Service Processes
Continuous Improvement
Customer Support
Case Management

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