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Added 2 mins ago
HR
Fire Inspector
Halifax Regional Municipality
Lower Sackville, NS
- Full-time
Halifax Regional Municipality is inviting applications for the permanent, full-time position of Fire Inspector in Halifax Regional Fire & Emergency.
Added 2 mins ago
Program Consultant, Learning & Development-Second Language Training
CityofOttawa
Ottawa, ON
…tools to meet organizational requirements. You serve as an advisor on second-language training and testing matters; conduct research and recommend program and policy improvements; oversee…
Added 48 mins ago
R
Financial Advisor
RBC
NS
- Full-time
Canada (excluding Quebec) - Completed Designated Financial Services Advisor (DFSA) designation, offered through the Canadian Securities Institute (i.e. Personal Financial Service Advice and…
Added 4 hours ago
CL
Resident Advisor - TRU East Village
Campus Living Centres
Kamloops, BC
- Full-time
Education: Must be currently enrolled as a full-time student at the institution where the candidate will be working.
Added 7 hours ago
V
Customer Service Advisor
VMCH
Mulgrave, NS
- Full-time
As a Customer Service Advisor, you’ll be one of the first points of contact for VMCH, supporting current and prospective customers across aged care, disability services and retirement…
Added 7 hours ago
Priority Issues Coordinator
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career…
Added 10 hours ago
CA
Parts Advisor
Centennial Auto Group
Charlottetown, PE
- Full-time
HOURS: Full time, Permanent. Monday – Friday, 7:30am – 5:00pm.
Added 11 hours ago
CA
Motorsports Service Advisor
Centennial Auto Group
Charlottetown, PE
- Full-time
HOURS: Full time, Monday – Friday, 8am – 5pm and Saturday mornings from 8am – 12pm.
Added 11 hours ago
CA
Motorsports Service Advisor
Centennial Auto Group
Summerside, PE
- Full-time
HOURS: Full time, Monday – Friday, 8am – 5pm and Saturday mornings from 8am – 12pm.
Added 12 hours ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
…to join our team at the Calgary, AB branch. This permanent full-time position will work out of the Calgary office and focuses on business development both existing and new, maintaining…
Added 12 hours ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
…to join our team at the Calgary, AB branch. This permanent full-time position will work out of the Calgary office and focuses on business development both existing and new, maintaining…
Added 12 hours ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
…to join our team at the Calgary, AB branch. This permanent full-time position will work out of the Calgary office and focuses on business development both existing and new, maintaining…
Added 12 hours ago
Human Resources Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
Our Human Resources Strategic Business Advisor (SBA) group is part
Added 21 hours ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
TD Wealth Private Investment Advice (TDW PIA) is one of Canada's premier full-service brokerage firms for clients who want to stay involved in decisions about their portfolios. TDW PIA…
Added 22 hours ago
K
Manager - Governance, Risk & Compliance Services / Internal Audit and Internal Controls in Halifax
KPMG
Halifax, NS
- Full-time
…Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication…
Added 23 hours ago
UO
Accounting Specialist, Accounting Operations
University of Calgary
Calgary, AB
- Full-time
Accounting Operations within VP Finance is currently seeking a Full-time Limited Term Accounting Operations Accounting Specialist for approximately 6 months.
Added 1 day ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or…
Added 1 day ago
S
Paid Services Beauty Advisor - Full Time
sephora.com
St. John's, NL
- $18.5 to $23.15 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 1 day ago
MK
MK Toronto Premium - Seasonal Sales Assistant
Michael Kors
Halton Hills, ON
- Part-time
…experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly…
Added 1 day ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
…Quebec. This individual will play a key role in developing service offerings, leading strategic engagements, and supporting our clients in the adoption of Microsoft Copilot and generative…
Added 1 day ago
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Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
…operations, technical teams, client stakeholders and third-party service…
Added 1 day ago
J
Sales Advisor (Internal - B2B)
JobsMedia.io
Mascouche, QC
- Full-time
…experience required) 🎁 Our client offers you: 🌟 A permanent, full-time position: stability and excellent career prospects. 🎓 Comprehensive training and support to develop your expertise…
Added 1 day ago
WW
Industry Advisor-Manufacturing & Distribution
World Wide Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
In addition to customer-facing engagements, the Industry Advisor will be instrumental in the development of new technology and service solutions that enhance the overall WWT portfolio of…
Added 1 day ago
S
Paid Services Beauty Advisor - Full Time
Sephora
St. John's, NL
- $18.5 to $23.15 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 2 days ago
DB
Part Time Bridal Sales
David's Bridal
Toronto, ON · Scarborough, ON
- Part-time
Responsible for providing exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service. Proactively address customer concerns…

Schneider Electric

Technical Expert L3 - Customer Care

Richmond, BC, Canada

$75,200 to $112,800 CAD / year · Full-time

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Job details

Pay: $75,200 to $112,800 CAD / year
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 10, 2026

Original job description

Join our Technical Customer Care team as a trusted technical advisor, helping turn complex customer challenges into practical solutions. When an issue goes beyond the scope of Level 1 or Level 2 support, you will bring the technical expertise needed to help teams understand the problem, identify its root cause, and determine the appropriate path forward.

As a Level 3 Service Expert, you will investigate issues involving solar, electric vehicle charging, home automation, and energy management systems. You will collaborate with technicians, service providers, installers, Quality, and Sustaining Engineering, providing guidance remotely and, when needed, in the field.

Your impact will extend beyond resolving individual cases. By sharing your knowledge, developing technical training, and bringing insights from the field back to our product and engineering teams, you will help strengthen our service capabilities, improve our products, and enable teams across countries to support their customers more effectively.

What You'll Be Doing

Provide guidance on complex matters involving solar, electric vehicle charging, home automation, and energy management systems.
Help Level 1 and Level 2 technicians, service providers, and installers troubleshoot problems, identify root causes, and determine appropriate solutions
Collaborate with the global Level 3 Service Expert group, Quality, and Level 4 Sustaining Engineering to investigate product failures and establish next steps.
Use available service tools to assist colleagues remotely and, when needed, travel to the field for more in-depth investigations.
Develop and deliver technical and installation training to build the knowledge and capabilities of internal colleagues and regional partners.
Share field insights and recurring concerns with product, service, and development functions to improve existing offers and inform future ones.
Contribute to service plans, operating processes, and continuous improvement initiatives, while ensuring timely follow-up until assigned cases are resolved.

What You Bring

A degree in electrical engineering, electrical engineering technology, or a related technical field, or equivalent practical experience.
Hands-on experience with electrical systems or products involving EV charging, solar energy, batteries, power electronics, energy management, or a closely related technology.
Experience supporting customers, technicians, or internal service teams in a technical environment.
Strong analytical and troubleshooting skills, with the ability to investigate beyond standard procedures, identify missing information, and isolate potential causes.
A solid understanding of how hardware, software, and connected systems interact.
The ability to turn complex or incomplete information into a clear technical assessment and actionable next steps.
Strong communication and interpersonal skills, with the ability to explain technical information clearly to support teams, installers, customers, and engineers.
The ability to build trusted relationships and collaborate effectively across service, quality, product, and engineering teams.
A customer-focused and solutions-oriented approach, including the ability to navigate sensitive situations and communicate technical realities clearly.
Curiosity and learning agility, with the ability to quickly develop knowledge across multiple products and technologies.
The ability to work independently, manage competing priorities, and maintain ownership of technical cases through resolution.

We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal. Even if you don’t meet every single requirement listed, we still encourage you to apply. Your unique background and perspective could be exactly what we’re looking for.

This job posting represents an active opportunity within our team. All applications are reviewed directly by our recruitment professionals, and no AI is used in the screening or selection process.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

The expected pay range is CAD 75,200 - CAD 112,800 per year. This pay range includes base pay and short-term incentives. For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team*:

Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance; Wellness Wallet (reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave; Recharge Break (savings plan for a future paid leave of absence); employee assistant program with mental, family, and legal counselling and flexible work arrangements.

Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary; incentive plans; employee share ownership plan; retirement plan with employer pension match.

Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Participation and coverage levels for specific benefit programs are determined based on employment status (e.g., full-time, part-time, temporary, or fixed-term) and are subject to applicable plan terms, conditions, and eligibility waiting periods.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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More about this job

Responsibilities

Provide Level 3 technical guidance on complex issues involving solar, EV charging, home automation, and energy management systems, investigating failures and supporting teams remotely or in the field. Develop and deliver training, share field insights with product and engineering teams, and contribute to service processes and continuous improvement through case resolution.

Requirements

A degree in electrical engineering, electrical engineering technology, or a related technical field - or equivalent practical experience - is required, along with hands-on experience with electrical or energy-related products. Candidates should have strong troubleshooting, analytical, communication, and collaboration skills, and be able to manage technical cases independently through resolution.

Skills

Technical Troubleshooting
Root Cause Analysis
Electrical Systems
Solar Energy
Electric Vehicle Charging
Battery Systems
Power Electronics
Energy Management Systems
Home Automation
Hardware-Software Integration
Technical Training
Customer Support
Technical Communication
Cross-Functional Collaboration
Case Management
Continuous Improvement

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accident Insurance
Disability Insurance
Telemedicine
Paid Holidays
Paid Time Off
Paid Family Leave
Parental Leave
Care Leave
Employee Assistance Program
Flexible Work Arrangements
Incentive Plans
Employee Share Ownership Plan
Retirement Plan with Employer Pension Match
Professional Development
Global Career Opportunities
Volunteer Leave

Visa sponsorship

Not detected in the job text

Keywords

Solar Energy
Electric Vehicle Charging
Home Automation
Energy Management Systems
Electrical Systems
Batteries
Power Electronics
Hardware-Software Integration
Level 3 Support
Technical Customer Care
Root Cause Analysis
Product Failure Investigation
Remote Troubleshooting
Field Investigation
Technical Training
Installation Training
Service Providers
Installers
Quality
Sustaining Engineering
Service Processes
Continuous Improvement
Customer Support
Case Management

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