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Added 24 mins ago
TL
Recruitment Partner
The Leadership Agency
Montreal, QC
- Full-time
Act as a trusted advisor, aligning hiring managers on experience vs. pay vs. market, and backing your recommendations with real market data
Added 24 mins ago
W
Senior Group People Director - Major Projects and Programs
Worley
Calgary, AB
- Full-time
Advise the Group Executive President, MPP, project executives and senior leaders on critical workforce, talent and organisation decisions
Added 25 mins ago
Communications Strategist
WestJet Group
Calgary, AB
The Communications Strategist is a trusted communications advisor who partners with senior leaders to advance business priorities through clear, strategic and impactful communications.
Added 25 mins ago
IT Project Manager - PMO
Infrastructure Ontario
Toronto, ON
Act as a trusted advisor to executive sponsors and business leads on delivery approaches, sequencing, and risk trade-offs.
Added 30 mins ago
S
Partenaire principal, Acquisition de talents techniques // Senior Technical Talent Acquisition Partner
SSENSE
Montreal, QC
- Full-time
Added 41 mins ago
SL
VP, Business Group Chief Information Security Officer, SLAM
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
The Vice-President, Business Group Information Security Officer serves as the senior security executive and trusted advisor to the Business Group President and leadership team. The role is…
Added 41 mins ago
SL
VP, Business Group Chief Information Security Officer, Canada
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
The Vice-President, Business Group Information Security Officer serves as the senior security executive and trusted advisor to the Business Group President and leadership team. The role is…
Added 41 mins ago
C
Senior Full Stack Java Developer
Citi
Mississauga, ON
- Full-time
Serve as advisor or coach to new or lower-level analysts
Added 52 mins ago
LH
Director, HR Transformation, Systems and Analytics
Lifemark Health Group
Toronto, ON
- $120,000 to $145,000 CAD / year
- Full-time
Added 52 mins ago
LK
Interim Vice President, Human Resources
LHH Knightsbridge
Brampton, ON
- Contract
Reporting to and working closely with the CEO, the Interim Vice President, Human Resources will serve as a senior strategic advisor while leading the next stage in the evolution of the HR…
Added 52 mins ago
W
Senior Group People Director - Major Projects and Programs
Worley
AB · Edmonton, AB
- Full-time
Advise the Group Executive President, MPP, project executives and senior leaders on critical workforce, talent and organisation decisions
Added 52 mins ago
II
Senior Market Research Manager, Brand Health Tracking
Ipsos in Canada
Vancouver, BC
- Full-time
As a Senior Account Manager, you will be a trusted advisor to a portfolio of clients, helping them understand the equity of their brands and translate consumer insight into meaningful…
Added 54 mins ago
Senior Client Relationship Manager, Commercial Agriculture Banking - Winnpeg
Scotiabank
Winnipeg, MB
…agriculture sector? Join our Agriculture Banking team as a Senior Client Relationship Manager (SCRM) and play a key role in helping agricultural businesses achieve their…
Added 1 hour ago
Senior Business Value Analytics Advisor
Coveo
Montreal, QC · Quebec, QC
Added 1 hour ago
A
Senior Sales Representative, Up Market Major Accounts (CDM)
ADP
Mississauga, ON
- $71,800 to $121,800 CAD / year
- Other
ADP is hiring a Senior Sales Representative, Up Market Major Accounts (CDM)
Added 1 hour ago
MP
Strategy Portfolio Manager
Manitoba Public Insurance
Winnipeg, MB
- Full-time
…strategic and value assurance goals. You will act as a strategic advisor to the business and actively participate in strategic planning activities alongside leaders. The position enables…
Added 1 hour ago
Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Markham, ON
We’re searching for an Insurance Advisor. Are you searching for new possibilities?
Added 1 hour ago
IF
Senior Advisor, Product Marketing
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
…clients feel confident and secure about their future? As a Senior Advisor, Product Marketing, you will play a key role in the positioning, commercialization, evolution, and growth of our…
Added 1 hour ago
I
Sr. Manager, Enterprise Transformation
IMAX
Mississauga, ON · Kitchener, BC · Sheridan Park
- Full-time
Serve as a trusted advisor to senior leadership by providing insights, recommendations, and regular updates on program progress, outcomes, and strategic implications.
Added 1 hour ago
CF
Senior Business Development Manager
CI Financial
Halifax, NS · CDA NS Halifax
- Full-time
The Senior Business Development Manager is a business development and advisor support role within Assante Wealth Management, reporting to the VP, Head of Assante Sales. Based in Halifax,…
Added 1 hour ago
Senior Manager, Strategic Sourcing
Scotiabank
Toronto, ON
…the Bank accelerates its digital and AI transformation. As Senior Manager, Strategic Sourcing – covering business line software (e.g., Capital Markets & Wealth Systems) within Technology…
Added 1 hour ago
Senior Market Research Manager, Brand Health Tracking
Ipsos
Vancouver, BC
Manage and grow relationships with a portfolio of key client accounts, becoming a trusted advisor on brand and marketing performance
Added 1 hour ago
TC
Senior Credit Risk Analyst, ERM (Full-Time Temporary Contract) | Great West
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
- Full-time
…on other investments to develop guidance and risk advice for senior…
Added 2 hours ago
HP
Senior US Corporate Tax Manager, CPA - (Hybrid)
Henderson Partners LLP - CPAs & Advisors
Oakville, ON
- Full-time
…our leading firm of CPA’s and Advisors based in Oakville as a Senior US Corporate Tax…
Added 2 hours ago
HC
Portfolio Product Owner - Enterprise Architect - ITS - FT Admin
Humber College
Toronto, ON
- Full-time
Act as a trusted advisor to the AVP, ITS and senior leadership, contributing to executive level decision making on technology direction and investment.

Schneider Electric

Technical Expert L3 - Customer Care

Richmond, BC, Canada

$75,200 to $112,800 CAD / year · Full-time

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Job details

Pay: $75,200 to $112,800 CAD / year
Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 10, 2026

Original job description

Join our Technical Customer Care team as a trusted technical advisor, helping turn complex customer challenges into practical solutions. When an issue goes beyond the scope of Level 1 or Level 2 support, you will bring the technical expertise needed to help teams understand the problem, identify its root cause, and determine the appropriate path forward.

As a Level 3 Service Expert, you will investigate issues involving solar, electric vehicle charging, home automation, and energy management systems. You will collaborate with technicians, service providers, installers, Quality, and Sustaining Engineering, providing guidance remotely and, when needed, in the field.

Your impact will extend beyond resolving individual cases. By sharing your knowledge, developing technical training, and bringing insights from the field back to our product and engineering teams, you will help strengthen our service capabilities, improve our products, and enable teams across countries to support their customers more effectively.

What You'll Be Doing

Provide guidance on complex matters involving solar, electric vehicle charging, home automation, and energy management systems.
Help Level 1 and Level 2 technicians, service providers, and installers troubleshoot problems, identify root causes, and determine appropriate solutions
Collaborate with the global Level 3 Service Expert group, Quality, and Level 4 Sustaining Engineering to investigate product failures and establish next steps.
Use available service tools to assist colleagues remotely and, when needed, travel to the field for more in-depth investigations.
Develop and deliver technical and installation training to build the knowledge and capabilities of internal colleagues and regional partners.
Share field insights and recurring concerns with product, service, and development functions to improve existing offers and inform future ones.
Contribute to service plans, operating processes, and continuous improvement initiatives, while ensuring timely follow-up until assigned cases are resolved.

What You Bring

A degree in electrical engineering, electrical engineering technology, or a related technical field, or equivalent practical experience.
Hands-on experience with electrical systems or products involving EV charging, solar energy, batteries, power electronics, energy management, or a closely related technology.
Experience supporting customers, technicians, or internal service teams in a technical environment.
Strong analytical and troubleshooting skills, with the ability to investigate beyond standard procedures, identify missing information, and isolate potential causes.
A solid understanding of how hardware, software, and connected systems interact.
The ability to turn complex or incomplete information into a clear technical assessment and actionable next steps.
Strong communication and interpersonal skills, with the ability to explain technical information clearly to support teams, installers, customers, and engineers.
The ability to build trusted relationships and collaborate effectively across service, quality, product, and engineering teams.
A customer-focused and solutions-oriented approach, including the ability to navigate sensitive situations and communicate technical realities clearly.
Curiosity and learning agility, with the ability to quickly develop knowledge across multiple products and technologies.
The ability to work independently, manage competing priorities, and maintain ownership of technical cases through resolution.

We recognize that skills and competencies can be developed through a variety of experiences, both professional and personal. Even if you don’t meet every single requirement listed, we still encourage you to apply. Your unique background and perspective could be exactly what we’re looking for.

This job posting represents an active opportunity within our team. All applications are reviewed directly by our recruitment professionals, and no AI is used in the screening or selection process.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

The expected pay range is CAD 75,200 - CAD 112,800 per year. This pay range includes base pay and short-term incentives. For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team*:

Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance; Wellness Wallet (reimbursement for medical / wellbeing expenses); telemedicine program; 13 paid holidays annually; up to 19 days paid time off in first year; paid family leaves; parental and care leave; Recharge Break (savings plan for a future paid leave of absence); employee assistant program with mental, family, and legal counselling and flexible work arrangements.

Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary; incentive plans; employee share ownership plan; retirement plan with employer pension match.

Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Participation and coverage levels for specific benefit programs are determined based on employment status (e.g., full-time, part-time, temporary, or fixed-term) and are subject to applicable plan terms, conditions, and eligibility waiting periods.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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More about this job

Responsibilities

Provide Level 3 technical guidance on complex issues involving solar, EV charging, home automation, and energy management systems, investigating failures and supporting teams remotely or in the field. Develop and deliver training, share field insights with product and engineering teams, and contribute to service processes and continuous improvement through case resolution.

Requirements

A degree in electrical engineering, electrical engineering technology, or a related technical field - or equivalent practical experience - is required, along with hands-on experience with electrical or energy-related products. Candidates should have strong troubleshooting, analytical, communication, and collaboration skills, and be able to manage technical cases independently through resolution.

Skills

Technical Troubleshooting
Root Cause Analysis
Electrical Systems
Solar Energy
Electric Vehicle Charging
Battery Systems
Power Electronics
Energy Management Systems
Home Automation
Hardware-Software Integration
Technical Training
Customer Support
Technical Communication
Cross-Functional Collaboration
Case Management
Continuous Improvement

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accident Insurance
Disability Insurance
Telemedicine
Paid Holidays
Paid Time Off
Paid Family Leave
Parental Leave
Care Leave
Employee Assistance Program
Flexible Work Arrangements
Incentive Plans
Employee Share Ownership Plan
Retirement Plan with Employer Pension Match
Professional Development
Global Career Opportunities
Volunteer Leave

Visa sponsorship

Not detected in the job text

Keywords

Solar Energy
Electric Vehicle Charging
Home Automation
Energy Management Systems
Electrical Systems
Batteries
Power Electronics
Hardware-Software Integration
Level 3 Support
Technical Customer Care
Root Cause Analysis
Product Failure Investigation
Remote Troubleshooting
Field Investigation
Technical Training
Installation Training
Service Providers
Installers
Quality
Sustaining Engineering
Service Processes
Continuous Improvement
Customer Support
Case Management

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