Manager Clinic Operations

Position Overview:

Reporting to the Director of Clinics, Perioperative and Procedures, this role is responsible for providing strategic, operational and clinical leadership to a multidisciplinary team in SAC’s multi-specialty clinical programs/practices. The Centre is developing a novel approach to delivery of general practice and specialty clinical care that brings many specialties together for clinical collaboration and enabling more rapid access to care. The manager will drive exceptional patient outcomes, patient experience, positive staff culture, quality and efficiency.

Responsibilities include day to day management of staff, patient flow, exam room allocation, service delivery, and post-visit data analysis and continuous improvement processes.

Key Duties & Responsibilities:

Develop and execute a long-term vision for the Clinics at Schroder Ambulatory Centre

• Identify and lead transformational initiatives that support the growth of the clinics
• Oversee daily operations of clinics (including scheduling), ensuring safe, effective, and timely patient care across all specialties.
• Implement staffing models to maximize patient care outcomes and patient satisfaction while ensuring cost- effectiveness.
• Drive initiatives to enhance patient access, reduce wait times, and optimize throughput in the clinic setting.
• Monitor clinical performance indicators, patient outcomes, and feedback to inform practice and enhance care delivery.
• Perform additional duties and undertake special projects as assigned

Collaborate with human resources to recruit, onboard, and train staff according to chosen models

• Promote a culture of continuous improvement, collaboration and effective resource utilization
• Supervise in-house and contracted staff assigned to perform work and activities as defined herein.
• Collaborate with HR on people-related programs.
• Provide input to the career development of assigned staff, including technical direction, training recommendations, coaching and mentoring.
• Oversee and evaluate employee performance

Financial Accountability:

• Must be able to manage/oversee budget and ensure the daily fiscal and operational management of the programs, including risk management, patient safety, and workload analysis
• Ability to provide sound financial advice to departments to ensure fiscal responsibility
• Work with finance and information services to develop pathways for seamless billing processes, including
• OHIP billing, to optimize revenue collection

Corporate Responsibilities:

• Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines

• Be responsible for and ensure that all staff supervised are trained and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines

Education, Skills & Qualifications:

• Bachelor's degree in a clinical discipline, required.
• Master's degree preferred.
• Current registration with professional College/Association.

• Minimum of 5 years related experience; at least 2 years in a leadership capacity.
• Preferably previous management experience.

• Excellent verbal and written communication skills with the ability to communicates complex ideas clearly and concisely to diverse audiences, including senior leadership and external stakeholders
• Organizational skills with strong organizational skills to manage multiple projects and deadlines simultaneously and ability to meet deadlines
• Superior interpersonal skills including the ability to work effectively in a team environment
• Demonstrated ability to make decisions involving strong decision-making skills to solve complex problems and make critical strategic decisions that align with organizational goals
• Proven ability to work independently, makes independent decisions and solves problems without direct supervision and leads and mentors junior team members
• Ability to exercise significant discretion and sensitivity involving access to confidential information; must maintain confidentiality at all times
• Displays analytical and problem-solving skills involving ability to think critically and strategically to identify root causes of problems and facilitating effective innovative solutions
• Ability to to lead and develop cross-functional teams and drive organizational change
• Computer proficiency in MS Office (Word, Excel, Outlook) and
• Other
• Satisfactory passing of a criminal record check/vulnerable sector check
• Provide proof of Immunization and TB records

Join Our Team: Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. The Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with its mission to reduce pain, improve mobility, and streamline healthcare delivery.

In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.

At Schroeder Ambulatory Centre, we are committed to fostering an inclusive and accessible recruitment experience for all candidates. If you require accommodations at any stage of the hiring process due to a disability or medical condition, please let us know. We will work with you to ensure your needs are met in a respectful and confidential manner.

We appreciate all applications; however, only those selected for an interview will be contacted.

This Posting is for a current vacancy