Essential Duties and Responsibilities include the following and other duties may be assigned.
- Develop and prepare customer quotes for specialty components including but not limited to:
- Review customer requests for quotes.
- Review customer specifications and/ or review customer parts/returns and repairs.
- Interpret drawings and other customer documents,
- Develop customer design specifications,
- Coordinate development of design specifications with customer,
- Coordinate development of design drawings with customer and SCHUNK team
- Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards, and preparing quotes and sales orders to customers.
- Track and follow up on quotes/sales orders with customers and potential customers.
- Develop a design and production schedule that meets customer and SCHUNK business requirements, coordinating design, production, and delivery with appropriate SCHUNK teams and facilities.
- Track and follow-up on sales order progress through and including ensuring product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements.
- Provide technical service and training presentations to customers and representatives relating to SCHUNK component’s use, operation and maintenance
- Provide customer support by phone and on the customer site.
- Enter customer quotes and sales orders into AS400 system, tracking the order process and follow up through delivery of the product.
- Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs.
- Work with all product teams, Toolholding, Workholding and Automation Components, the production shop and the sales and marketing staff.
- Assist the Sales Department with trade shows.
- Participate in SCHUNK special projects when requested.
Qualifications:
- Bachelor’s degree in Engineering or related field.
- Strong organizational and problem-solving skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Clear communicator, both technical and non-technical.
- Proficiency in Microsoft Office, Excel, email, internal company servers.
Skills Required:
- Ability to understand technical documents and communicate solutions effectively.
- Strong mathematical skills and ability to apply them to problem-solving.
- Technologically savvy and eager to help the team.
- Experience working with industry-leading CAD programs like AutoCAD, SolidWorks (preferred), Inventor and/or Fusion.
Additional Requirements:
- Valid G driver’s license.
If you are detail-oriented, technically adept, and thrive in a collaborative environment, join our team to help drive SCHUNK's success in the market.
About SCHUNK
SCHUNK is a worldwide leading manufacturer of Toolholding, Workholding, and Automation Components.
Benefits
- Health and Dental Benefits after probation
- Work for a company with high quality products in a growing automation industry
- RRSP matching opportunity
