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Added 9 mins ago
National Client Success Account Manager
Kandor
Mississauga, ON
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 9 mins ago
In Store Bakery - Clerk Department Second Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Marystown, NL
Provide customers with friendly and professional service. Fulfill duties for all areas of the Bakery Department. Supervise the Bakery Department and staff in the absence of the Bakery…
Added 9 mins ago
Coordinator, Product
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 9 mins ago
Specialist, Payroll and Benefits Administration
Alcohol and Gaming Commission of Ontario
Toronto, ON
…Administration (‘Specialist’) to join their team. Reporting to the Manager, Payroll and Benefits Administration (‘Manager’), the position will be responsible for providing payroll,…
Added 9 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Strathmore, AB
…love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on growing their…
Added 9 mins ago
Commercial Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Winkler, MB
…love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded individual who is focused on growing their…
Added 9 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Leduc, AB · Edmonton, AB
…love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on growing their…
Added 9 mins ago
Manager, Canadian Tax Reporting
Questrade Financial Group
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 9 mins ago
Customer Service Agent
The Talent Team at Perimeter Aviation
North Bay, ON
Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or…
Added 9 mins ago
Purchaser
The Talent Team at Perimeter Aviation
Winnipeg, MB
…American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine…
Added 9 mins ago
GÉRANT.E
Boutique La Vie En Rose
Saint-Jean-sur-Richelieu, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 9 mins ago
GÉRANT.E
Boutique La Vie En Rose
Brossard, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 9 mins ago
DIETARY AIDE
Southbridge Healthcare LP
Stratford, ON
Executing proper food service in relation to internal and external guidelines and protocols
Added 9 mins ago
Store Manager
JD Sports / Livestock / Size?
Richmond, BC
Our Retail Team is looking for a Store Manager at our Richmond Centre location! JD Sports is looking for a Store Manager with an upbeat attitude with a passion for sporting apparel and…
Added 9 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Mississauga, ON
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 9 mins ago
HG
Préposé(e) à l’entretien général - General Utility Worker
Hagen Group
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Horaire : du lundi au vendredi un quart de 6h à 14h30 et un autre quart de 8h à 16h30
Added 9 mins ago
C&
Light Duty Cleaner - Full Time - 1st shift
Cushman & Wakefield
Markham, ON
- $17.95 CAD / hour
- Full-time
The Cleaner will work under the supervision of the Custodial Manager or Supervisor and perform a variety of custodial duties for C&W Services. Such duties shall be in accordance with…
Added 9 mins ago
C&
Heavy Duty Cleaner - Full Time - 1st shift
Cushman & Wakefield
Markham, ON
- $17.95 to $18.5 CAD / hour
- Full-time
The Cleaner will work under the supervision of the Custodial Manager or Supervisor and perform a variety of custodial duties for C&W Services. Such duties shall be in accordance with…
Added 9 mins ago
C&
On Call - Light Duty Cleaner
Cushman & Wakefield
Markham, ON
- $17.95 CAD / hour
- Part-time
The Cleaner will work under the supervision of the Custodial Manager or Supervisor and perform a variety of custodial duties for C&W Services. Such duties shall be in accordance with…
Added 9 mins ago
C&
Cleaner - Full Time - 2nd shift
Cushman & Wakefield
Abbotsford, BC
- $18.25 CAD / hour
- Full-time
The Cleaner will work under the supervision of the Custodial Manager or Supervisor and perform a variety of custodial duties for C&W Services. Such duties shall be in accordance with…
Added 9 mins ago
S
Customer Service Representative
SCIC
Yorkton, SK
- Full-time
Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and…
Added 9 mins ago
Maintenance Planner/Scheduler
Sinopec Canada Energy Ltd.
Grande Prairie, AB
Provide communication to field operators, Foreman, Production Operations Manager and operations on the status of preventative maintenance programs and track annual plans and progress.
Added 9 mins ago
C
Community General Manager II
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 9 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Surrey, BC
- Full-time
…help to expand the ability to deliver prompt and professional…
Added 9 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
White Rock, BC
- Full-time

SCIC

Customer Service Representative

38 5th Avenue North, Yorkton, SK, S3N 0Y8, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

What you'll do:

This position is available for 6 months with possibility of extension.
Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.
Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll free lines, walk-ins, fax and/or emails.
Maintain, administer and process customers’ contracts ensuring efficiency and accuracy.
Data capture customers’ financial and program specific information into various databases.
Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
Interpret and validate financial information used during the data assessment process.
Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
Resolve problems associated with customers’ Crop Insurance claim and/or AgriStability application.
Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition, as required.
Participate as a member of the sales team for the annual sales of the Crop Insurance program.
Mentor and assist less experienced staff in the CSO.
Multitask working with multiple customer files, phone calls, walk-in traffic and interruptions while maintaining customer confidentiality.
Maintain a clear understanding of computer work; data entry, computer program knowledge and use.

Qualifications:

To be successful in this position you will need a grade 12 diploma, supplemented with, a minimum, one-year experience providing frontline customer service.
Knowledge of Saskatchewan agriculture with ability to have conversations with customers about their farming operations.
Communication skills with the ability to effectively share information, listen actively, and respond empathetically to customer inquiries and concerns.
Self-motivated, with the ability to manage multiple workflows, responding to customer needs and providing timely follow-up.
Mathematical skills with the ability to complete simple calculations.
Computer literacy with knowledge and experience with a variety of computer applications such as Microsoft Word, Excel, and Outlook.
Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
A criminal record check is required.

Competencies:

Service Excellence: Delivers and provides additional information or service beyond customer expectations. Uses customer feedback to make changes in work and personally commits to resolving customer issues. Takes a variety of actions to fully understand and meet a customer’s needs.
Personal Leadership and Development: Demonstrates integrity, openness and inclusiveness by treating self and team members with respect and empathy. Demonstrates self-awareness by knowing oneself and the impact on one’s behaviours on others. Balances organizational, team and individual commitments.
Strategic Thinking: Provides input to help formulate corporate priorities. Asks questions to gain a clear understanding. Prioritizes work in alignment with organizational objectives.
Decision Making: Will move the decision making to the appropriate level when the decision is outside of the position scope. Can clearly explain their theory behind the decisions they made. Uses information to make timely and appropriate decisions for the position.
Innovation: Adapts methodology and ideas quickly for immediate or anticipated changes in the environment. Looks at problems or issues from a variety of angles. Remains positive during times of uncertainty.
Analytical Thinking: Asks pointed questions and does research to learn more about the issue. Asks questions to gain a clear understanding. Involves or moves the issue on to the right person.
Team Collaboration: Respects contributions of all team members, demonstrating cooperation and support for team decisions. Shares knowledge and experience with others. Brings forward ideas, solutions and concerns to help the team problem solve and build solutions.
Building Organizational Community: Is friendly, positive and professional with people they meet. Works independently, interdependently and participates as a contributing member across work teams. Builds rapport and ensures others are informed.
Communication: Seeks input and sees things from others’ perspectives. Seeks to understand through facts and information. Listens actively and objectively without interrupting.
Accountability: Models the values of the organization. Assumes responsibility for personal actions, behaviours and results. Actions are consistent with words (“walks the talk”).
Performance Management: Achieves quality of work on a consistent basis. Assumes ownership of assigned duties with intentions of generating positive results. Continuously strives to meet or exceed organization and unit goals and objectives.
Planning and Risk Management: Divides objectives into manageable tasks and sets deadlines to keep projects moving forward. Organizes and prioritizes work to implement plans. Continually adapts priorities and responsibilities in response to changing needs.

Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility. SCIC welcomes applications from all individuals and encourages applicants to self-identify in their application. We affirm our Commitment to Reconciliation as we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Please tell us of accommodation measures required to help you be assessed fairly. Please note that the information you provide will be treated confidentially.

Apply on fa-etoy-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

This position provides frontline customer service and clerical support for SCIC programs by managing customer inquiries and processing contracts. Responsibilities include data entry, resolving insurance claims, and assisting with annual sales of the Crop Insurance program.

Requirements

Candidates must have a grade 12 diploma and at least one year of frontline customer service experience. Proficiency in Microsoft Office applications and knowledge of Saskatchewan agriculture are required.

Skills

Customer service
Data entry
Clerical support
Communication
Active listening
Problem solving
Microsoft Word
Microsoft Excel
Microsoft Outlook
Mathematical skills
Time management
Multitasking
Confidentiality
Agriculture knowledge
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Clerical Support
Data Entry
Crop Insurance
AgriStability
Saskatchewan Agriculture
Microsoft Word
Microsoft Excel
Microsoft Outlook
Virtual Contact Centre
Financial Information
Contract Administration
Record Keeping
Communication
Problem Solving
Accountability
Analytical Thinking
Team Collaboration
Decision Making
Strategic Thinking

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