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In-store Dyson Expert
Dyson
Toronto, ON · ON · Canada - Toronto Office
- Part-time
Our approach is unique - it is all about the experience for our potential owners. Our team of Experts are confident and knowledgeable. They understand the importance of consultation and…
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Associate, Strategy Analyst - New Grad 2027
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Associate, Strategy Analyst - New Grad 2027
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Personal Banking Associate Trainee
TD
AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Store Associate
The Salvation Army Canada and Bermuda Territory
Victoria, BC · Cedar Hill Thrift Store
- Part-time
Have a few months of experience in processing or distribution of goods or customer service.
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CUSTOMER EXPERIENCE MANAGER- MEDICINE HAT
The Home Depot Canada
Medicine Hat, AB
- Full-time
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service,…
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Warehouse Associate
Swish Maintenance Limited
Winnipeg, MB
- Full-time
The Warehouse Associate is responsible for picking customer orders and delivering them to the delivery platform while maintaining the warehouse in a safe and orderly fashion.
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Lot Associate Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
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Lumber & Building Materials Sales Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Cashier Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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Flooring Sales Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Tool Rental Sales Part Time - TORONTO CALEDONIA
The Home Depot Canada
Toronto, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Flooring Sales Part Time - LONDON S
The Home Depot Canada
London, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Paint Sales Associate: Part Time - KAMLOOPS
The Home Depot Canada
Kamloops, BC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Cashier Part Time - LONDON E
The Home Depot Canada
London, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
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Sales Associate Full Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Full-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Relationship Manager, Business Markets- EN
RBC
Montreal, QC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
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Receiving Associate Part Time - SARNIA
The Home Depot Canada
Sarnia, ON
- Part-time
…receiving to designated staging areas. A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures.…
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Overnight Freight Associate Part Time - SARNIA
The Home Depot Canada
Sarnia, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
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Associé(e) de la réception (Temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
…receiving to designated staging areas. A successful Receiving Associate must have a high level of work commitment, attention to detail and the ability to learn and follow procedures.…
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ASSISTANT STORE MANAGER- GRAND PRAIRIE
The Home Depot Canada
Grande Prairie, AB
- Full-time
Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for…
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Lumber & Building Materials Part Time (CARLETON PLACE)
The Home Depot Canada
Carleton Place, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Service Ontario - Customer Support Specialist (Part Time)
Staples Inc.
Tillsonburg, ON
- Part-time
…locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related…
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Wireless Sales Supervisor
Staples Business
Mississauga, ON
- Full-time
As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning…
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Mortgage Specialist Associate
BMO
Kingston, ON
- Full-time
Understands customer needs to offer financial solutions that meet customer goals.
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Kitchen & Bath Sales Part Time - KITCHENER
The Home Depot Canada
Kitchener, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…

Science&Humans

Member Experience Associate- Clinical Administration

Mississauga, ON, L4W 4X7, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

About the Job

We are looking for a Member Experience Associate to be the frontline voice for our patients. In this role, you’ll ensure every patient feels supported and cared for, whether it’s answering questions about hormone treatments, resolving issues with empathy, or collaborating with our medical team to provide accurate information. This is a fast-paced, people-focused role where your ability to multitask, problem-solve, and communicate effectively will make a direct impact on patient satisfaction and loyalty.

What You’ll Do

Deliver exceptional service and support to patients regarding their hormone treatments.
Respond promptly and empathetically to patient inquiries, concerns, and requests.
Problem-solve and take ownership of patient issues to ensure a positive outcome.
Manage and prioritize multiple tasks in a dynamic environment.
Collaborate closely with healthcare professionals to provide accurate, timely information.
Monitor and document patient feedback, identifying opportunities for improvement.
Maintain accurate records of all patient interactions and treatment details.
Ensure compliance with company policies and healthcare industry regulations.

What You Bring

Strong customer service and phone etiquette skills.
Prior experience in customer support or patient experience (healthcare or pharmacy experience is a plus).
Ability to build trust and empathize with patients, identifying their needs quickly.
Excellent verbal and written communication skills.
Strong attention to detail and ability to juggle multiple priorities.
Problem-solving mindset with sound decision-making skills.
Bachelor’s degree in a related field, or equivalent work experience.

Why Join Science & Humans?

Be part of a mission-driven company helping people live healthier, longer lives.
Gain hands-on healthcare experience in a high-growth, innovative environment.
Work alongside a passionate, supportive, and diverse team.
Competitive salary, health benefits, and opportunities for career growth.

*** Please note this position is 4 days in office and 1 day WFM, work location is in Mississauga, Ontario ***

Commitment to Inclusion

Science & Humans is committed to providing a respectful, inclusive workplace where everyone can succeed. Accommodations are available throughout the recruitment process upon request.

Recruitment Process Notice

As part of our recruitment process, we may use artificial intelligence tools to assist in the review of applications, helping identify candidates whose qualifications align with this role.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Member Experience Associate serves as the frontline voice for patients, providing exceptional service regarding hormone treatments and resolving inquiries with empathy. They collaborate with medical teams to ensure accurate information delivery while maintaining detailed patient records and identifying opportunities for service improvement.

Requirements

Candidates should possess strong customer service skills and prior experience in patient support or healthcare environments. A bachelor's degree in a related field or equivalent work experience is required, along with excellent communication and multitasking abilities.

Skills

Customer service
Phone etiquette
Patient experience
Empathy
Problem-solving
Multitasking
Communication
Attention to detail
Decision-making
Documentation
Healthcare compliance

Benefits

Health benefits
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Clinical Administration
Patient Experience
Customer Support
Healthcare
Pharmacy
Hormone Treatments
Patient Satisfaction
Compliance
Documentation
Communication
Problem-solving
Multitasking
Data Entry
Interpersonal Skills

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